Tena Gentry

Customer service

Tryon, NC *****

adz6v6@r.postjobfree.com

+1-864-***-****

Unsurpassed attention to detail.

Knowledgeable about regulatory requirements and protection protocols. Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Authorized to work in the US for any employer

Work Experience

Security Guard Officer

Allied Universal - Duncan, SC

October 2022 to Present

• Customer service

• Security

• Data entry

Security Officer

DSI Security Services - Duncan, SC

May 2021 to July 2022

• Enforced security regulations

• Ensured prohibited items were not brought into Inland port

• Patrolled Inland port

• Effectively communicated pertinent information to patrons

• Drive shuttle van

Accounting Clerk

Gentry Electric - Woodruff, SC

June 2020 to May 2021

Accounts Payable

Accounts Receivable

Reconcile bank statements

Scheduling appointments for each days work

Tax Preparer

Grant tax - Anderson, SC

July 2018 to February 2021

All aspects of tax preparation

Answering the phone

Customer service

Payroll

Bookkeeping

Tax Associate

H&r Block Inc - Inman, SC

January 2009 to April 2019

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

Accurately compiled, computed and verified data while resolving complex tax issues Reviewed customer data to assess current issues and determine eligibility for potential solutions Took payments for paying customers

Front Desk Clerk

Microtel/Days Inn - Duncan, SC

January 2014 to August 2016

Personally addressed and welcomed guests to business per day, improving overall customer service and engagement

Maintained clean and presentable reception area to maintain professional business reputation Investigated and independently resolved all customer complaints to boost satisfaction Reviewed account information and individual customer charges to produce correct bills Processed payments, issued bills and kept drawers accurate to meet financial targets Met needs of walk-in customers by staying up-to-date on room availability and current promotions Invoices and pos up to date

Education

High School Diploma

North Buncombe High School Weaverville

1986

Skills

• Customer Service

• Tax Preparation

• Banking

• Bookkeeping

• QuickBooks

• Time management

• Microsoft Excel

• Marketing

• Accounts Payable

• Accounts Receivable

• Accounting

• Office Management

• General Ledger Accounting

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Personal Assistant Experience

• Account Reconciliation

• Journal Entries

• Bank Reconciliation

• Accounting software

• Filing

• Data entry

• Communication skills

• Typing

• Security

• Payroll

Certifications and Licenses

Guard Card

Additional Information

Skills

Multi-line phone systems

Conflict management

Customer service

Cash transactions

Listening skills

Hospitality services

Loss prevention

Staff management

Strong sense of banking ethics

Exceptional customer service

Debt and credit management

Excellent communication skills

Safe and vault operation

Cash dispenser operation

Currency and coin counter

Organized

Strong work ethic

Scheduling doctors appointments

Scheduling routes

Scheduling clients

Debt collecting

Contact this candidate