Customer Service Commercial Operations
Resume:
Mohamed Yedes
Coffee manager
Responsible for organizing and managing the
day-to-day operations of a cafe. Oversee staff,
ensure excellent customer service, handle
ordering and inventory, and track financial
records to increase profitability and customer
engagement.
******.****@******.***
Qal'at Bishah, Saudi Arabia
13 May, 1987
PROFESSIONAL EXPERIENCE
Coffee manager
KHABTI GRAND HOTEL : Albero del coffee
01/2019 - Present, Bisha, Saudi Arabia,
Recruiting, training, and supervising café staff
Resolving customer complaints regarding food quality and customer service
Identifying strategies to retain and attract customers. Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
Head Waiter
Lake Palace Resturant
05/2018 - 12/2018, Jeddah,Saudi Arabia
Ensure guest are serviced within specified time.
Has a good knowledge of menu and presentation standards. Assist guest with table and while seating.
Set tables according to type of event and service standards. Conducts monthly inventory checkas on all operating equipment and supplies.
Waiter
Africa Jade Thalasso Hotel
07/2012 - 12/2017, Korba, Tunisia
Assist restaurant patrons by noting their order, serving tables their requested meals, and preparing bills at the end of the table's meal. Asking customers if they are satisfied with their meal and providing any assistance should the customer not be satisfied.
EDUCATION
Commerce international three-year technical degree Elite Nabeul
2009 - 2012, Nabeul, Tunisia
Ensure commercial operations in
the country and mainly abroad.
Assist in prospecting, negotiation
and conclusion of contracts.
Execute all import and export
operations.
Execute customs clearance.
Bachelor's degree Economics and management
Korba High School
2008,
SKILLS
Strong business acumen.
Excellent organizational and time
management skills.
Good knowledge of food and beverage
service.
Effective communication skills.
Good math skills Pleasing personality
Excellent guest service skill.
Autonomous
LANGUAGES
Arabe
Native or Bilingual Proficiency
English
Professional Working Proficiency
French
Professional Working Proficiency
INTERESTS
Football Swimming
Achievements / Tasks
Achievements / Tasks
Achievements / Tasks
Courses
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