Felicia De Souza

***-**** **** ******, *******, ON

adz6u0@r.postjobfree.com

647-***-****

SUMMARY OF QUALIFICATIONS

Team player with a positive approach to managing relationships and problem solving. Highly motivated and effective contributor to the success of any organization employed with. Achieves business goals by being detail-oriented and resourceful in spearheading, organizing, and completing projects. Works well within complex and deadline-driven environments. Excellent communication & presentation skills, both written and spoken. Highly numerate with advanced analytical skills. Committed to providing exceptional customer service to both internal and external stakeholders.

COMPUTER & APPLICATION SKILLS

Advanced proficiency in MS Office – Word, Excel, PowerPoint, Outlook, Access

Experience with Adobe Acrobat Professional

Experience with Document Management Systems (Livelink, Documentum, Aconex, CAQ)

and other related applications

Basic HTML, Word Press, Auto CAD, SAP

Quick Books (Desktop), Simply Accounting

WORK EXPERIENCE

National Solid Waste Management Authority, Kingston Jamaica 2021- 2022

Commercial Services Manager

Liaised with several regions within the Authority to develop a strategy to align the organization’s objectives and strategic goals with the organization’s daily operations

Reported to the Finance Director about the daily operations and collections schedules while supervising 27 employees

Managed unique projects to educate the citizens on proper containerization with walk-throughs in the local communities providing pamphlets and vocal engagement on issues regarding garbage collection

Provided proactive administrative support to the Finance Department in managing government contracts while engaging the teams bi-weekly which included calendar management, meeting coordination, creating reports, and preparing meeting materials as required

Managed the collection schedules ensuring the timelines in collections and contracts are adhered to, whilst safeguarding customer satisfaction, while providing updates to commercial operations at monthly Board meetings alongside maintaining team productivity levels in one-off collections

Compiled, analyzed Regional Reports, to distribute National Reports to the Board while identifying process gaps in operations and provide resolution to increase productivity in solid waste collections

Coordinated and administered several client surveys which involved team engagement within Service Contracts which was measured and team building events were initiated

Organized team building events designed to foster positive employee working relationships and managed the unique event logistics

Managed and coordinated the onboarding of all new team members including preparation of onboarding materials, introduction to the Authority and responded to inquiries received during the onboarding process

Developed an internal team handbook as a reference to standard operational guidelines and procedures adopted when assigned tasks

Identified process gaps in operations and developed training to increase productivity within workflows and assisted staff with the implementation thereof

Organized and facilitated monthly meetings with Regional Operation Managers and commercial teams during which best practices are shared, including identifying processes to best support our teams during daily operations, while emphasising the importance of the proper usage of PPE for staff while on the job

Jahweh Import/Exports Limited, Manchester, Jamaica 2019- 2021

Commercial Services Manager

Worked with Rural Agricultural Development Authority (RADA) to assist with the development and implementation of marketing strategies for farmers to assist in local and international distribution

Ensured commodities are packaged to meet Ministry standards and specifications for export readiness

Gathered information through online research and received recommendations from potential customers for the execution of marketing strategies

Structured pricing strategy to price commodities attractively to maximize return on investment while minimizing risk

Coordinated with other packing houses to facilitate packaging for pickup to be exported for purchase order (PO) fulfillment

Magna - Mytox Division, Vaughan, ON, Canada 2019 - 2019

CAQ Administrative Support – Contract Position

Implemented new Electronic Document Management System (EDMS) for the engineering & quality department

Created Standard Work Procedures (SWP) for referencing and revised templates as per client requirements

Migrated documents from an old system to the new EDMS to increase efficiency within the department

Produced an instruction manual for further reference and training for staff

Understood client specifications of project's document control procedures while completing project deliverables in an efficient and timely manner

Canada Life Assurance, Toronto, ON, Canada 2016 -2019

Data Entry Personnel

Reported to Team Leads while collaborating with 30 associates to complete daily deliverables

Completed accurate data entry of insurance applications into the data management system in a timely manner

Information was entered with high accuracy and efficiency while being audited by the Quality Assurance team

Executed company’s guidelines and performance requirements daily

Trouble-shooted scenarios using a data entry manual to ensure the correct procedure is utilized for specific application

The Byng Group, Vaughan, ON, Canada 2015 -2016

Data Administrator

Provided advanced document processing support for the Accounts and Project Managers for payment

Liaison with 15 to 20 sub-contractors daily to ensure workloads were completed, and task delays were flagged for management attention for further assessment

Scanned documents and saved in proper format in SOP for referencing

Converted electronic files and extensions while uploading the SOP database for future referencing

Formatted documents; worked with styles, bookmarks, cross-referencing, and tables

Performed various tasks assigned while consulting with 10 team members and Manager daily

Ledcor, Ft. McMurray, AB, Canada 2012 - 2015

Document Control Coordinator

Reported to the Quality Control Manager and the Project Manager on project updates and daily activities

Verified, recorded, and tracked the internal and external distribution of project documents in an Electronic Document Management System

Ensured proper distribution and notification of all blueprint revisions and document changes for Structural, Piping, Concrete, and Welding drawings with specifications updates, when applicable

Ensured all required fields of information on drawing requests and revisions have been updated in-house and within the field while supporting project staff with the distribution of RFIs through transmittals to clients and subcontractors

EDUCATION

Google Project Management Certificate Coursera Current

Bachelor of Business Administration Yorkville University Current

Document Control Certificate Consepsys 2019

PMP Examination Preparation Course Humber College 2017

Yellow Belt Lean Six Sigma Six Sigma Canada 2017

Associates Degree in Business Administration Humber College 2007

REFERENCES AVAILABLE UPON REQUEST

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