Rocio Chavez

**** *. ******** **** ***: ****

Phoenix, AZ 85035

+1-602-***-****

adz6tr@r.postjobfree.com

Learning Coordinator

Fraud ISS Specialist

Quality Process Assistant

Ambassador

Amazon.com – Phoenix, AZ

September 2018 to March 2023

Designing and conducting training sessions tailored to site and regional needs, ensuring associates receive comprehensive and up-to-date training. Manage the scheduling and logistics of training sessions, ensuring smooth and efficient execution. Keeping meticulous records of training progress and providing post-training debriefs to site operations teams and the AMZL Learning Team. Overseeing and driving learning-related audits, as well as supporting operational audit initiatives to maintain quality and compliance. Identifying performance gaps and providing support for retraining opportunities to enhance associates’ skills. Auditing the Powered Industrial Equipment Training program and ensuring trainers adhere to standard work guidelines. Collaborating with the Area Manager to ensure standard work duties are executed effectively. Actively participating in ongoing skill development, conducting s kill classes, and promoting cross-training among associates. Serving as a resource for associates, training them, and verifying compliance with standard operating procedures (SOPs). Tracking associate performance, providing feedback, and contributing to the successful functioning of the area. Engaging in initiatives to optimize operational processes and improve overall performance.

Filling in as needed for production tasks to ensure operational efficiency. Gaining a comprehensive understanding of workflow and daily production goals to support effective operations. Collaborating in updating and enhancing standard operating procedures and checklists as required. Reviewing and updating SOPs. Assisting in keeping work areas clean, organized, and hazard-free, and promoting safety among associates. Coaching associates on working safely at all times and actively participating in safety initiatives. Ensuring prompt reporting of all job-related injuries to the area manager

Customer Service Manager (CSM)

Wal-Mart – Goodyear, AZ

March 2014 to August 2018

Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems. Supervise cashiers, cart pushers, greeters, maintenance and customer service desk associates in order for productivity, quality service and cleanliness was met. Serve daily as mentor and trainer for all new hire and any tenure associates that assisted customer. Assist store leadership with escalate customer, vendor, and retail issues on accepting coupons, price checks, store and state policy’s on money transfers. Perform math skills necessary to supervise and handle the front-end transactions and operations. Audit and observe associate accuracy on the POS system and the cash office in accordance with policy and procedures. Perform all cashier duties such as operating checkout stations, creating bank deposits balanced registers, troubleshooting POS systems, refilling self checkout with money, including cleaning, stocking products and merchandising. Created work schedules for cashier’s, door greeters, cart pushers and janitorial associated to meet stores customer demand.

Department Manager II

Shift manager

McDonald’s Corp. -El Paso, TX

June 2007 to February 2014

Interview and hires qualified crew, guides them thru safety orientation, trains and revises all food certifications and work documentation adhere to company policies, forecast weekly sales and creates schedules to meet customer demands. Manages restaurant sales and profit goals. ensure crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working. Identifying training needs and organizing development programs to enhance employees’ skills and career growth Ensures, crew and managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the front counter McCafé and Drive-Thru areas are organized for the best service. Encourage and train staff in upselling techniques and the promotion of new products or special offers. Address customer complaints and concerns promptly and professionally, striving to turn any negative experiences into positive ones. Review and act on feedback from mystery shopper evaluations to improve service quality. Ensuring accurate and timely payroll processing and managing employee benefits packages.

Education

Bowie High School

2002-2006

801 S. San Marcial

El Paso Texas 79905

Electives

Business Management/Communication

Skills

• Logistics

• Forecasting

• Negotiation/Interviewing

• Sales Management

• Budgeting

• Strategic Planning

• Microsoft Word /Outlook

• Supply Chain

• Data Entry

Languages

• English - Fluent

• Spanish - Fluent

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