Notary Public Customer Service
Resume:
Yvette Nelson-Sloan
Charlotte, North Carolina 28227
704-***-**** ************@*****.***
PROFESSIONAL SUMMARY:
A well-qualified paralegal North Carolina Certified Paralegal with diverse experience having strong research, investigative, analytical, and writing skills. Extensive working knowledge of legal terminology, general law, and legal proceedings. Responsible for drafting legal documents, reviewing, editing, and proofreading documents, conducting interviews, monitoring schedules, case preparation, and preparing reports. A valued team member who can work independently.
EDUCATIONAL QUALIFICATIONS
North Carolina Certified Paralegal Degree (ABA Approved)
Notary Public
Central Piedmont Community College
Charlotte, North Carolina
ADMINISTRATIVE SKILLS
Knowledge & use of Microsoft 365 applications: Word, Excel, PowerPoint
Filing and answering phones
Excellent client service skills
Zoom, Skype Telephonic Conferencing a
Banking Software: Concur, Workday, Enterprise Procurement Finra Arbitration Portal, Iron Mountain North Carolina
WORK HISTORY
Wells Fargo Bank
April 2020 - Present
Administrative Assistant
Calendaring – Manage electronic calendars; schedule meetings, appointments, and conference calls
Meeting Logistics – Prepare agendas and materials; coordinate room/equipment reservations
Visitor Logistics – Register visitors with security, reserve visitor space, escort visitors
Mail – Distribute incoming and outgoing mail, faxes, interoffice mail, express mail
Copying/Faxing/Scanning/Printing – in-house or manage large jobs with external vendors
Phone Calls – Answer, screen, take messages, or route calls appropriately
Travel – Handle travel reservations, changes & emergency travel situations in the HRG system; provide itineraries
Expenses – Process expenses in Concur
Office Supplies – Place orders and maintain supply rooms according to site process
Documentation – Compile information, draft or independently prepare: internal communications; legal documents including edits, redlining; reports, correspondence; org charts; or PowerPoint presentations with charts/graphs
Research – May assist with legal research on the Internet or Westlaw
Invoices/Check Requests – Process or route invoices appropriately, create and submit check requests
Matter Management – Open/Close/Maintain/Update matters electronically; pull reports
Records Management – Maintain accurate and organized paper and electronic files
Intake/Routing Processes – May manage intake/routing of special processes or requests
CLE – Assist Attorney with administrative duties related to CLE courses
Communication – Interact and act as a liaison with business clients, business partners, outside counsel, internal and external staff, expert witnesses, and vendors; update share point sites
General Processes and Procedures – Assist team members in finding information on Law Department procedures and assist with requests or inform them of correct procedures
Special projects and assignments as assigned and directed by the Site Business Support Manager require the following:
Prepare (key) correspondence, reports, and forms.
Compose correspondence as directed.
Research and assemble information for projects.
Execute routine projects within general guidelines & instructions.
Establish and maintain files and records.
Answer telephone and handle walk-in inquiries
Arrange and handle details related to travel arrangements, expense reports, meetings, and appointments.
Deal discreetly with confidential information.
Interact with internal and/or external customers to provide information, assist in solving problems, and answer questions.
Administrative Offices of the Courts
April 2017 – April, 2020
Judicial Assistant I
Judicial Assistant I: As a juvenile court judicial assistant for five judges, my duties and responsibilities consist of the following:
Perform administrative tasks such as making copies; which also includes organizing and creating reference binders that can be 100-1,000 pages up to five sets.
Maintaining/updating already existing binders
Transcribing meeting minutes
Drafting and sending court and personal correspondences to entities and individuals
Filing documents that include juvenile court summaries daily. Liaison between judges, local and state entities within the court system, private counsel, and pro se litigants through electronic, written, and telephonic communications
Send monthly reminder notices of upcoming juvenile court committees
Updating/maintaining the judge's personal/outlook calendars and distributing incoming mail daily.
Reserve conference room and send invites for scheduled various meetings for judges
Schedule “meet me” conference calls as requested
Create file folders for judges as requested
Make secure travel arrangements as well as prepare and submit appropriate paperwork to state officials for reimbursement purposes as needed.
Track and submit continuing education credits to the state office
Maintain copier and supplies in our area.
Process emergency order requests, divorces, and secure leave requests.
File evaluations/reports for the courts by maintaining Drug Treatment Binders
Conduct civil and criminal record searches and complete forms for the review and decision of the Chief District Court Judge to determine the granting or denial of a no-issue warrant request.
Responsible for picking up and distributing mail for the department weekly on a twice-a-month rotating basis as well as providing front desk coverage during this cycle.
Review and finalize state attorney fee applications.
Process Prison Mail
McDowell Street Family Law Center, Charlotte, NC
September 2016 – April 2017
Legal Assistant
Manage & direct incoming calls; sort/distribute correspondence.
Prepare and process the client's initial intake package.
Interview all potential clients.
Record staff minutes; Microsoft application use; notary
Selina M. Brooks, Administrative Law Judge
August 2013 – April 2016
Administrate Law Judicial Assistant
Prepare Legal Documents
Filing and answering incoming calls
Filing
Coordinate conference call
Office/clerical duties as required
Maintain Court Records
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