Customer Service Administrative Assistant

SHANICE RIBEIRO

#** ******** *******, ***** *****, San Fernando

Phone: 1-868-***-**** Email:********@*****.***

OBJECTIVE:

Dedicated professional with a robust administrative background and diverse experience across multiple roles, including accounting, payroll, and customer service. Seeking a challenging position in a dynamic organization to leverage my strong administrative skills while contributing my expertise in payroll processing and compliance. WORK EXPERIENCE:

Sell Wind Mini Mart (2020 - Present)

Accountant/Cashier

• Maintain precise financial records of all transactions, ensuring accuracy and compliance.

• Manage procurement processes, including researching suppliers, obtaining quotes, and preparing purchase orders.

• Conduct regular physical inventory counts to identify discrepancies and maintain stock accuracy.

• Oversee daily cash operations, handling cash transactions efficiently. CEPEP Company Limited (2019 – 2020)

Payroll Assistant

• Assist in processing payroll packages, pay slips, and NIS documents.

• Manage contractor and employee payments, including reimbursements and reconciliation.

• Maintain payroll records, creating and updating employee profiles in FoxPro and Micropay systems.

• Ensure timely job dispatch and completion, with effective communication with contractors and employees.

Flow Measurements Specialties Ltd (2017 – 2018)

Administrative Assistant

• Efficiently schedule and coordinate Toolbox Talks, appointments, and meetings.

• Supervise technicians, ensuring the timely completion of delegated tasks.

• Maintain accurate job documentation and up-to-date logbooks and certificate books.

• Organize and manage electronic and paper documents, including sensitive information. Toyota Trinidad and Tobago Ltd (2013 – 2016)

Service Clerk / Admin

• Update customer information using Customer Data Platforms (CDP).

• Assist the customer journey, from creating appointments to managing complaints and generating quotations.

• Prepare reports and presentations for senior management using Microsoft Office. Advanced Orthodontics (2010 - 2013)

Dental Assistant / Receptionist

• Record accurate patient information digitally.

• Handle phone calls, emails, and patient inquiries effectively.

• Process payments using the accounting system.

EDUCATION:

School of Higher Education

Associate of Business Executives (ABE) – Diploma 1 Southern Community College

CXC

St. Joseph Convent, St. Joseph

CXC

CERTIFICATES:

School of Practical Accounting

• Certificate of Complete Taxation

School of Business and Computer Science

• Certificate in Computer Literacy

Skills:

• Proficient in various computer applications

• Strong written and verbal communication skills

• Highly efficient and adaptable

• Customer service-oriented

• Exceptional multitasking abilities

REFERENCES:

Ms. Philomen Heath-Curtis

Finance Manager

Umbrella Security Services Ltd.

Phone: 1-868-***-**** (mobile) 1-868-***-****

Ms. Ava Figaro-McCall

Off-Premise Trade Manager

Carib Brewery Limited

Phone: 1-868-***-**** (mobile) 1-868-***-****

Contact this candidate