Social Work Customer Service

Angela Liggins *** County Road ***

Shannon, MS **868

Cell Phone Number 662-***-****

Auguste 31, 2023

Dear Sir or Madam,

I want to express my interest in the position available at your company. This position complements the knowledge I have already acquired and presents an excellent opportunity for more growth and exposure. In my career, I have provided dedication and perseverance in completing each job while emphasizing quality and assurance. I have the attitude, motivation, and persistence essential to working with your company. My goal is to help meet the client's needs and assist them with the service they need. I have an Associate of—art degree received from Itawamba Community College. I received a Bachelor of Arts in Social Work at University of Mississippi and a Master of Science Occupational Safety & Health/Environmental Management from Columbia Southern University. I am affiliated with several organizations Order of the Eastern Star, Heroines, Zeta Phi Beta, Shriner and Locop. I consider myself a people person and love helping and being around others.

My experience at the Child Protection Services has enhanced my knowledge of the services and my duties for the client's basic needs. Daily, I interact with clients, fellow co-workers, and other staff members to maintain the goals and objectives that best meet the children and parents.

In my resume, I have listed my education and work experiences. I am always eager to learn new areas because doing so will broaden my horizons to enhance my future growth and benefit your corporation.

Thank you in advance for your time and consideration in hiring me. I welcome the opportunity to meet with you for a personal interview at your convenience. Feel free to contact me at the above address and telephone number listed.

I look forward to hearing from you.

Sincerely,

Angela Liggins

ANGELA LIGGINS

523 COUNTY ROAD 901 SHANNON, MS 38868

CELL 662-***-****

EMAIL:******.********@*******.*** or ************@*****.***

OBJECTIVE: TO OBTAIN A POSITION WITHIN YOUR COMPANY

Experience includes:

Confidentially Communication

WORK EXPERIENCE

LEE COUNTY CHILD PROTECTION SERVICE/SUPERVISOR TUPELEO MS

12/16/2016-PRESENT

Supervisor to make sure that my employees are doing their job.

Provide my employees with guidance to better assist the families.

Attend family team meeting and providence to the families.

Schedule monthly staffing with my employees.

Transport foster children and parents.

Assist with preparing court reports and testifying when needed.

Assist with monthly contact with the families.

Fax necessary documents/ copy

MILLCREEK/SUPERVISOR PONTOTOC MS

2014/2016

Supervisor to make sure that my employees are doing their job

Manage the cottage to make sure that the children remain safe.

Turn in paperwork at the end of the day.

Deescalating crisis when they arise.

Fax necessary documents/ copy.

CUSTOMER SERVICE REPSENTATIVE BOONEVILLE MS

ACCO BRAND 2011-2014

Took sales order for different customer

Set up service calls when customers were experiencing trouble

Replied to emails/faxes

Setup accounts for new customers

Answered call as they entered the call center.

Learned how to navigate through the system.

CSR/MANAGER

Auto Zone TUPELO MS 2010-2013

Interact with customers and staff to provide customer satisfaction

Order parts through z-net, track order delivery, inform customers of order status

Assist customers with parts that they are seeking to fined.

Assist customers with installing battery, headlight and other parts that they need for their vehicles.

Open the store and close at night.

Worked on the schedule for my workers

Family Resource Center Parent Educator Tupelo Ms/New Albany 2011-2012

Educate parents on skills to help them improve their parenting.

Teach adults how to control their temper.

Helping couples set goals to have a healthy relationship.

SUBSUTITUTE TEACHER

Lee County School District SHANNON MS

2008-2010

Following Lesson Plans

Administering exams

Assigned homework

Maintained discipline

Maintain safety in the classroom

PACKER

Henson Sleep Relief TUPELO, MS

2005-2007

Operated one machine packing mattress pads (in extrusion and conversion departments)

Preformed quality control checks,

packed products,

labeled boxes and stacked them on pallets

Trained new employees

GLUER

Independent Furniture Supply TUPELO MS

2002-2005

Interact with customers and co-worker to provide customer satisfaction

Pasted myself so that I could meet the deadlines that the work had to be out.

Always was wiling to go the extra mile to meet certain criteria.

Always at work on time and did what was asked of me as an employee.

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