Jahn Christopher Diolazo

650-***-**** • adz6s5@r.postjobfree.com • Daly City, CA • LinkedIn

RELEVANT SKILLS

Emotional Intelligence

Flexibility

Time Management

Partnership

Creativity

Leadership Skills

Critical Thinking

Customer Service

System and Network

EXPERIENCE

Linkedin, San Francisco, CA January – July 2023

System Support Analyst

Leverage a Diverse range of cutting-edge tools, such as Service Now, VIP Manager, and Active Directory, to expertly resolve over 50 client issues per week, consistently delivering exceptional customer service and support. Matter of 100% customer satisfaction

Spearheaded the successful completion of troubleshooting, deskside support, and 40+ ticket resolutions each week, driving significant improvements in completion of closing 100% of tickets for the entire team, while maintaining the highest level of professionalism

Demonstrated exceptional Hardware Asset Management skills, utilizing Service Now to meticulously track and assign over 10+ Windows and Mac computers each week, ensuring seamless coordination of all Tech Lounge laptops, and achieving unparalleled cable and hardware management expertise.

Linkedin, San Francisco, CA

AV/VC

Successfully resolved and documented more than 10+ tickets, including requests and incidents, using LinkedIn's ticketing system leading to a significant enhancement in efficiency and productivity for end-users

Effectively maintained and provided troubleshooting support for over 30+ conference rooms every week equipped with Cisco and Logitech devices, resulting in a notable improvement in productivity and end-user satisfaction

Committed to staying up to date on the latest AV/VC technologies and trends allowing to provide innovative and effective solutions that helped Linkedin stay ahead of the curve.

Jamba Juice, Daly City, CA June 2020 – August 2020

Barista

Greeted 30+ guest in a friendly manner and informed them about the daily drinks and food specials, maintaining a safe, clean, and professional workspace and appearance

Implemented training and development programs for staff, resulting in a 15% increase in overall employee productivity, while promoting a positive work environment

Successfully assisted over 10+ customers with various concerns, including shake mistakes and dietary restrictions, resulting in a 95% customer satisfaction rate

EDUCATION

Year Up, San Francisco, CA August 2022- Graduated

Year Up is an intensive, competitive technical training and career development program that graduates thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship with one of its corporate partners.

Completed coursework in Tech & Business Communication, with specialized training in IT helpdesk to learn analytical skills and customer service experience. With the amount of 5+ deliverables each week. Completed 100% of the work every day.

Installed modern technologies and taught end users how to operate them.

Included over 5+ certs a day in coursera and passed it with a grade of 100%

Maintained operating systems by repairing hardware and configuring software

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