Gillian Lewin

***** ** **** **. *******, FL ***** 954-***-**** adz6rb@r.postjobfree.com

Highlights

Self-motivated professional with expertise in interpersonal communications, customer solutions and laboratory skills. Highly skilled in data entry, including reports, forms, presentation and problem resolution. Able to increase productivity across departments by installing efficiency and improving office operations. Core competencies include:

Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills

Training, Coaching & Development

Client Solution

Customer & Team Building Skills

Operation Management

Time Management

Medical Terminology Expert

MS Word, Excel, Outlook, Internet

Processing & Documentation

Professional Experience

Quest Diagnostics

2004 – August 2023

Laboratory Assistant

Provides direction for the development of screening criteria, protocols and benefit interpretations.

Provide oversight and direction to the specific members in the area of concurrent review including, staffing, training, monitoring, and evaluation.

Uses various laboratory computer systems for labeling, inquiry, crediting, and resulting as needed. 28. Disposes of biohazardous and chemical waste.

Provides input regarding procedures, training manual, and checklists.

Identifies problem with specimen types, missing information etc. and assigns the appropriate TIQ.

Credits unacceptable / duplicate test requests, knows what sites and specimens are acceptable for testing.

Assists with department quality and process improvement projects.

Client Solution Rep

Provides constructive information to minimize problems and increase customer satisfaction.

Maintains current knowledge of health plan benefits and provider network including inclusions and exclusions in contract terms.

Report priority and critical results to clients following established procedures for reporting and documentation. Follow all policies with regard to follow-up and shift change hand-off of information.

Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.

Report laboratory results to clients and patients using established protocols.

Provide coaching and/or training to less experienced staff.

Participates in the development, planning, and execution of continual process improvement efforts, policies and procedures, and regulatory compliance functions related to laboratory operation.

Ensures compliance with state and federal health plan.

Computer systems, directory of services handling of special accounts such as hospitals (QC) quality control.

Histology Rep

Demonstrates and understanding of the compliance policies related to test ordering which require developing research test ordering information on translation tables.

Logging, batching, and cutting, mounting and staining procedures for the Pathologist.

Operates instrumentation for tissue dehydration, section clearing, and impregnation with paraffin.

Receive/collect, label and prepare tissue specimens for gross dissection.

Perform coverslipping of stained slides both manually and automated.

Problem Resolution

Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures

May be responsible for calling clients to obtain resolution of problems

Demonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution

Demonstrates ability to interpret specimen tracking data utilizing all available resources Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care

Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability

(e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)

Working knowledge of MS Office

Knowledge of medical and laboratory terminology preferred

Education & Credentials

Associate in Science Medical Assistant

Ultrasound Diagnostic School at Sanford Brown University, Fort Lauderdale, FL (2004)

Certificate in Life, Health and Variable Annuity

Florida School of Insurance, FL (2018)

2-15 Life Incl Var Annunity & Health Issued: 11/08/2018

Certifications: Lab Information System EKG, OSHA, CPR, and HIPPA HIV / AIDS Counselor

National Incident Management System

References: Available upon request

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