Customer Service Seeking An

Frankie J Rivera

Upland, Ca *****

Cellular: 909-***-****

Email: adz6r1@r.postjobfree.com

Objective: I am seeking an opportunity which will allow me to utilize my extensive experience in all aspects of finance, management, sales, and most importantly, customer service in a journey to incorporate a new career. In a mission to quickly learn and to become established long term within a company. I will provide an immediate positive impact in achieving company goals by bringing with me expertise from sales,financing,management,and customer service-with the utmost professionalism. I also have multi-laborer experience that allows me to qualify for other opportunities that present themselves in the positions of interest. Education:

Feather River College Quincy, California - Associates of Arts Degree Liberal Arts & FIne Arts & Humanities 2019 Feather River College Quincy, California - Associates of Arts For Transfer Degree Sociology 2020 Merced College Merced, California - Undergraduate Business and Phycology 2016-2020 Louis E Dieruff Allentown, Pennsylvania - Diploma 1993 Interpersonal and system skills:

● Bilingual Spanish fluent/written professional with supervisory expertise in warehouse Management..

● Highly experienced in finance, management, sales,customer service skills.

● Proficient in using Dealertrack portal, auto trader, Carfax, CDLE for finance sales.

● High acumen in computer skills such as MS Office, Access, Excel.

● Genuine interest in providing an exceptional customer experience.

● Strong attention to detail.

● Excellent verbal/written communication skills.

● Strong negotiation and presentation skills.

● Professional personal appearance, punctual & reliable. Professional Experience

CHEP Operations Supervisor Nov 2020 - Jan 2023

Colton, California

CHEP - Commonwealth Handling Equipment Pool is a warehouse that manufactures and repairs pallets. Was promoted to four different positions.

● Supervised the work of all 50 production employees.

● Responsible for all shift staff for example the forklift operators, repair operators, utility and automation technicians.

● Effectively offered training, developed, evaluated, motivated, delegated and monitored their activities.

● Oversaw production and shipping schedules based on availability of raw and finished goods.

● Customer Service Relation (Blue Jay) with inbound & outbound of product received & shipped. Supervision, appointment setting, accommodations for drivers, decisions of loads that need to be shipped to clients in need of product.

● Physical inventory count of product daily, submission of inventory, scanned products with barcodes & perpetual submission of consumables.

● Provided hands-on leadership while mentoring and coaching four leads.

● Assisted with Plant Leadership by managing total plant operations for assigned shifts.

● Delivered superior customer satisfaction by driving results.

● Advocated and exceeded expectations in the key areas of safety, service, quality and cost.

● Trained and supervised employees while reducing operational costs.

● Monitored departmental compliance with operational policies.

● Kept up-to-date with the progress of administrative duties.

● Planned, managed and executed departmental budgets.

● Supported plant administration while ensuring compliance to established policies.

● Processed weekly payroll entries in Kronos.

● Undertook inventory count & reporting, daily production strategies to achieve or supersede daily quota.

● Enforced company policies and procedures to drive inventory accuracy.

● Capacity of filling in for Plant Supervisor as needed.

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CHEP- Shift Lead Jul 2022 - Sept 2022

● Supervised and organized team shift schedules and monitored attendance, tardiness and time off.

● Handled customer issues and managing conflicts.

● Supervised and assigned duties to specific employees based on role and skills while assisting with tasks as necessary.

● Conducted performance reviews and shared feedback with both upper management and team members.

● Managed employees requests and transgressions, hired and trained new and current team members on tasks.

● Adhered to company policies and health, safety and employment standards.

● Balanced cash drawers and preparing cash deposits.

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CHEP- Quality Control and Pallet Repair Operator II Nov - 2020 Jun 2022

● Corrected quality issues in the assembly pallets.

● Examined pallets, removed defective boards, and corrected nail related issues.

● Provided guidelines to pallet specifications and modification necessary for customers.

● Responsible for troubleshooting jams, and basic maintenance of quality control station, as well as fully versed in PCP program.

● Building and repairing damaged pallets, replaced new boards, and nails replaced boards into place. 1

● Responsible for troubleshooting jams and basic maintenance of the saw. IDL Clerk/ General Laborer Aug 2015 - Oct 2020

Chowchilla, California

IDL is a private contract in the construction field. IDL trains onsite their employees multiple trades, such as: carpentry, electrical, excavation, masonry, plumbing, and welding.

● Skilled in construction projects.

● Clerical accountability and inventory of all tools.

● Performed general manual labor tasks including loading, unloading, lifting, digging, and moving materials.

● Create Excel spreadsheets for monthly inventory audits as well as annual audit preparation.

● Creation of tool boxes for particular fields mentioned, track of expendables, materials, and safety equipment. SIRY AUTO GROUP Snr. Finance Sales Manager Mar 2005- Mar 2014 San Diego, California

Siry Auto Group is a pre-owned domestic and highline automobile sales dealership. I began as a salesman and later got promoted to a finance sales manager.

● Offeried vehicle financing and insurance to customers.

● Provided Customers with a thorough explanation of aftermarket products.

● Extended warranties and a complete explanation of the manufacturer.

● Assured dealership service procedures and policies.

● Sought new lending institutions for competitive interest rates and financing programs.

● Processed financing and leasing deals accurately through required approval.

● Secured approval for financial sources using proper federal, state and corporate channels.

● Compiled with federal, state and local regulations for new and used-vehicles.

● Recruited and trained sales team with finance and new lease programs. KEARNY MESA FORD New and Pre-owned Sales Consultant 2004-2005 San Diego, California

● Appraised vehicles for trade in, lock presentations, new and pre-owned sales of Ford vehicles.

● Venturing for new benefits of the dealership's financing and extended service programs.

● Identifying Sales Goals, created Sales Plans and motivation of the Team.

● Managing Sales Accounts during Dealertrack portal and CDLE.

● Actively engaged in vehicle advertisement and cold calling.

● Promoted internal finance for buy-here-pay here accounts.

● Constantly seeking potentials for new clientele, customer satisfaction.

● Showed professionalism to clients, co-workers, partners, and owners. WEST PALM MITSUBISHI New and Pre-owned Sales/Lease Consultant 2002-2003 West Palm Beach, Florida

My position involved new and pre-owned sales and lease of Mitsubishi vehicles,as well as, lease return inspection turn in. BEV SMITH FORD New and Pre-owned Sales Consultant 2001-2002 Lake Park, Florida

My position involved new and pre-owned sales of Ford vehicles. PNC BANK Snr. Sales Consultant 1996-2001

Allentown, Pennsylvania

PNC BANK is a well known financial institution in Pennsylvania.

● Assisted customers in: opening checking and savings accounts,

● Issued certificate of deposit, IRA's.

● Assisted in installment and home loans, line of credits, safety deposit box.

● Provided financial consultation, customer service, and portfolios. References - to provide upon request.

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