DANA KATSENIS

T ECHNICAL WRITER adz6qu@r.postjobfree.com

219-***-****

ABOUT ME

EDUCATION

EXPERIENCE

Composed detailed, written explanations of technical ideas using simple, accessible language. Organized writing assignments according to set standards regarding order, clarity, conciseness, and style. Adhered to department and company standards, including templates and style guides. Worked directly with subject matter experts to create user manuals and instruction guides. Published several blogs and websites with user friendly designs. Designed visual communication using different applications including Adobe and Canva. Interviewed and tested several participants for UX design, identifying accessibility issues. Developed and maintained positive and productive working relationships with other employees. Delegated tasks prioritizing productivity.

Managed and forecasted daily and weekly inventory orders. Handcrafted products ensuring customer satisfaction. Mediated high-stress situations and sensitive issues involving customers and coworkers. I am a technical communications specialist with a strong foundation in technical writing, copywriting, and UX design. I am interested in working with a company that allows me to utilize my strengths and skills with words and people, and gain experience with unique projects.

Arizona State University

Technical Writer

Shift Supervisor

Bachelor's of Science in

Technical Communication

College Experience

Starbucks

2018-2022

August 2018 - Present

May 2015 - June 2023

SKILLS

Accessible Writing

Visual Communication

UX Testing

Research

Social Media

PORTFOLIO

danakatsenisportfolio.godaddysites.com

SOFT SKILLS

Attention to Detail

Customer Service

Teamwork/Team Building

Reliability

Time Management

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