Nikia Mcfarland

Plano, TX

adz6qm@r.postjobfree.com

+1-469-***-****

previous apartmentleasing experience plus 15+ years of customers. Strong skills in Excel, word, power point, microsoft word create and modify documents Strong communication skills, able to hear consumers i have managed people and managed n accounts. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Associate

Legal shield - Ada, OK

March 2005 to Present

Educated prospective clients about the features, costs and benefits of Identity Theft and Legal Shield membership plans. Sold memberships and provided customer service to my clients. Sales Associate

Empire Today LLC - Las Vegas, NV

August 2021 to April 2022

Sales flooring to customers in there hone

Retention Specialist

Aerotek - Phoenix, AZ

April 2021 to May 2021

I was training for property and casualty where attempting to gain new business and retain customers Sales Associate

True Green - Dallas, TX

February 2021 to April 2021

sold upgraded services to current customers, and sold to new customers lawn care services. The calls were inbound and out bound. in a remote area.

CSR - Customer Service Representative

Cenlar FSB

March 2018 to February 2021

take calls from customers regarding there mortgage from making payments to having the taxes and insurance paid, insurance claims, mortgage servicing for several clients and also work on emails for research. Have to follow hippa by verification methods before Assisting clients and running analysis. I managed accounts

Recurring Oxygen Specialist

Apria Healthcare - Chandler, AZ

December 2015 to August 2018

Take calls from medical providers to fill prescriptions for Oxygen. Established "ordering " cycles according to the patient's insurance benefit package. Verify continuity of insurance. Educate the client about the product and the appropriate solutions or their care.

Sales and Leasing Consultant

Career Strategies - Phoenix, AZ

September 2014 to September 2015

I would show perspective clients the floor plans, lease floor plans and answer any questions. over the phone.

Administrative Support staff

My Heart His Palace - Scottsdale, AZ

1997 to May 2015

Primary duties included assistance in the development, coordination and implementation of local and international events. Conducted initial computer diagnostics and corrected the majority of the issues. Installed all new computer software and developed Powerpoint and Excel documents. Produced advertising materials Ie. Brochures, flyers etc. as needed for conferences, work shops, ministerial projects. Assisted with all fund Raising activities especially the Foreign Missions Projects. Various Projects were conducted in Kenya, China, Cameroon, Togo, Italy, Ghana and Nigeria. Some of these were multiple year projects. Booked travel arrangements for pastors, guest speakers and evangelistic team members. Alis performed many clerical duties. Taught Sunday School on church and to the homeless children. Taught Vacation Bible School and provided assistance in every department where it was needed.

Behavioral Health Technician

Delta T Group - Phoenix, AZ

July 2001 to November 2011

Interviewed and performed intake procedures for new clients. Issued medications and maintained records in accordance with specified procedures. Assessed mental health status utilizing ICD-9 coding. Obtained mental health and treatment history for clients. Prepared meals and supervised the activities of the clients on my assigned shifts. Primarily worked third shift. Case Manager

Value Options Inc - Phoenix, AZ

August 2008 to June 2011

Interviewed SMI (Seriously Mentally Ill) clients to determine the extent of their illness and to document the level of care needed. ICD - 9 coding was used to develop and to discuss appropriate treatment plans with all of the professional medical providers. Pulled charts, reviewed hospital discharge slips and reviewed service plans to enable the client to become as self supportive as possible. Assessed employment, housing and other physical needs along with physical and mental impairments with medical providers. Aided client in effectively maximizing their inner capacities and environmental resources to improve social functioning.

Education

working on bac in Healthcare Management

Colorado Christian University - Denver, CO

Present

High school diploma

Polaris High School - Phoenix, AZ

May 2000

Skills

• Word

• Microsoft Office

• Powerpoint

• Typing

• Front Office

• Front Desk

• Medical Billing

• Excel

• Behavioral Health

• ICD-9

• Primary Care Experience

• CPT Coding

• Mortgage Servicing

• Hospital Experience

• Medical Coding

• Customer Service

• ICD-10

• Medical Records

• Banking

• Loan processing

• VoIP

• Fair Housing regulations

• Documentation review

• Case Management

• Insurance Verification

• Fundraising

• Experience Administering Injections

• Medical Terminology

• Linux

• VPN

• Windows

• Recruiting

• Software troubleshooting

• HCPCS

• Medicare

• Mac OS

• Medical collection

• HIPAA

• System Administration

• Conversion optimization

• Telemarketing

• Intake

• Outbound sales

• Analysis skills

• FMLA

• Litigation

• Negotiation

• Payroll

• Google Suite

• Underwriting

Additional Information

• Pursuing undergraduate degree in Nursing.

• After obtaining the Master's degree in Nursing, I will enroll in a post graduate program for the Nurse Practitioner.

• Strong skills in Excel, email and am able to learn other software quickly.

• Strong communication skills

• Ministerial & business experience in working with people from all walks of life. Experienced in working with private information, strict adherence to confidentiality observed.

Contact this candidate