DIANN RHODES-GILBERTSON

adz6pq@r.postjobfree.com 541-***-**** Indio, CA 92201

HR MANAGER/DIRECTOR OF OPERATIONS

Summary: Accomplished HR and Business Management professional with 15+ years of experience spanning diverse industries, including For-Profit and Non-Profit sectors. Recognized for exceptional leadership, consistently driving positive change and fostering innovation. Proficient in strategic planning, financial acumen, employment benefit management and process optimization, with a talent for cross-functional collaboration and change management. Renowned for ideation and implementing cutting-edge solutions to enhance operational efficiency and overall performance. Strategic thinker skilled in simultaneously managing multiple projects, inspiring teams, and surpassing company objectives. Outstanding communicator with a strong aptitude for interpersonal relations and organizational excellence, committed to advancing HR practices and contributing to organizational triumphs. Key skills:

HR Policies & Procedures Business Management Inventory Control Cross-Functional Leadership

Payroll & Budgeting Strategic Planning Human Resources Functions Quality Improvement

Asset Management Liability & Crisis Management Technology & Information Management

Data Analysis Financial Analysis Risk Management Conflict Resolution Public Relations

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Home Care Stay SF, INC. DBA Right at Home in Home Care, Palm Desert, CA 2021 to 2023

Director of Operations

Spearheaded new company location acquisitions, developed and implemented internal policies, and obtained all State Licenses. Provided executive leadership with a focus on strict adherence to laws, regulations, and Quality Control Policies. Established streamlined procedures and policies for various operational areas and cultivated a collaborative team environment by prioritizing individual strengths, encouraging personal growth, cross-training, and fostering higher business skill sets among team members. Ensured sound financial management by delivering Monthly Profit and Loss Statements and preparing Annual Budgets.

Achieved consecutive year-over-year revenue growth of 33% from 2020 to 2022, consistently surpassing company profitability and revenue targets.

Successfully secured a $900K Employee Retention Grant, highlighting financial acumen and resourcefulness, which significantly contributed to company stability and growth.

Pioneered creation of a Human Resources Department, complete with tailored policies and procedures, alongside innovative hiring and employee accountability programs.

Implemented Employee Training and Retention Programs, leading to enhanced employee longevity and expanded skillsets, ultimately enabling higher compensation opportunities.

Led quarterly SWAT (Strengths, Weaknesses, Opportunities, Threats) Analyses to identify opportunities for business improvement and growth, resulting in implementation of numerous process enhancements.

DG Business Consultant / CBD Montana - D&S Distributing Company Inc., Indio, CA 2018 to 2020

Business Manager Consultant (Contract Based)

Delivered vital expertise to both startups and established firms like CBD Montana - D&S Distributing Company Inc. Assessed business needs and practices, employing SWOT Analytics for improvements. Crafted comprehensive policies, risk management plans, and project strategies, fostering financial stability through Financial Planning and Budgeting. Collaborated with management, devising effective marketing approaches to fuel notable business growth. Secured licenses in multiple states, streamlining processes, and achieving compliance, as well as creating a five-year Business Plan for USDA and SBA Loan acquisition. Optimized operations, HR, marketing, and inventory control through efficient policies and trace systems.

Revamped HR efficiency by streamlining end-to-end Human Resources processes, meticulously ensuring compliance with Federal, State, and Local government laws.

Instituted customer-centric policies and strategies, fostering focus on identifying and exceeding customer expectations while maintaining top-tier client care standards.

Enhanced advisory services to heighten organizational productivity and improve financial performance.

Guaranteed exemplary compliance standards, consistently surpassing expectations of both clients and employees to ensure a high level of trust and operational excellence.

Interim Health Care, Medford, OR 2017 to 2018

Business Manager Consultant

Enhanced organizational efficiency and performance through strategic advisory services in financial improvement, marketing, business restructuring, and HR management, while managing risks and costs. Established and monitored compliance standards, ensuring client and employee expectations were consistently met. Maintained strict adherence to government laws and regulations, prepared for audits, and developed administrative staff for leadership roles. Implemented safety programs and robust risk policies.

Spearheaded diverse HR initiatives encompassing hiring processes, employee training programs, staff motivation, disciplinary actions, and employee improvement programs, enhancing overall workforce effectiveness.

Cultivated a deep understanding of Personal Health Information (HIPAA) among all employees, ensuring stringent compliance and data protection.

Formulated and executed policies and procedures with a sharp focus on achieving customer-centric objectives and strategies, elevating customer satisfaction and loyalty.

Boys & Girls Club of the Rogue Valley, Grants Pass, OR 2012 to 2017

Executive Director

Guaranteed the effectiveness of the organization's operations and timely delivery of programs by providing strategic leadership and direction. Collaborated closely with the Board of Directors, facilitating cross-functional leadership, and actively participated in the recruitment of new board members. Achieved a 5-year debt-free status, secured an endowment fund, and managed cash reserves. Implemented performance management practices, oversaw HR administration, and contributed to policies and procedures. Played a pivotal role in crisis management and drove organizational success and growth.

Directed club and community programs, ensuring timely delivery and effectiveness through strategic leadership.

Surpassed annual budget funding goals, with the current annual budget standing at $1.7M.

Successfully restructured the organization within a year, resulting in a substantial enhancement of financial stability.

Additional Experience:

Marketing Specialist – Fire Mountain Gems and Beads

President-Owner – Blind Georges Newsstand and Cafe, Inc.

Board Member and Business Consultant – City of Grants Pass Oregon Community Business Development Program

Instructor – Rogue Community College, Small Business Administration

President-Owner – 48 States News Distribution Company Inc.

Auditor-Branch Manager – First Interstate Bank

EDUCATION & TRAINING

Bachelor in Banking and Financial Service Management, Seattle Banking School, Seattle, WA

Business Financial Human Resources, Rogue Community College

Business Financial General Studies, University of Oregon

PROFESSIONAL CREDENTIALS

Business & Accounting Associates Specialized Certificate - Seattle Banking School

QuickBooks Certificate

Project Management Certificate

AFFILIATIONS & COMMUNITY INVOLVEMENT

Boys & Girls Club of the Rogue Valley - Boys & Girls Clubs of America

President-Various Leadership Positions

Rotary Club of Grants Pass Oregon- Rotary International

Board and Leadership Positions

Zonta Area 4 - Zonta International

District Treasurer

Zonta Club of Grants Pass Oregon - Zonta International

President

City of Grants Pass Oregon

Historical Committee/Parks and Recreation Committee/Block Development Grant Committee/Community Events Committee

ACHIEVEMENTS

Numerous awards for innovative educational programs engaging youth, capturing national attention.

Grants Pass Community Leader of the Year - Zonta International

Community Women of the Year 2015 -Rotary

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