ALETHEA TACKIE-OTOO (Ms)

Saskatoon, SK S*W *H*

Phone: 306-***-****

Email: adz6o6@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Over 5 years of experience as Customer Service Officer.

Possess sound skills in Administration, Supply Chain, Procurement, Microsoft Office (MS Office Word, Excel), Inventory Control, Team Management, Customer Service, Handling Office Equipment and Vendor Management.

Proven ability to consistently work within deadlines, pay attention to detail, Punctuality and respect for work schedules as well as also thrive in a Team environment.

Self-motivated with proven excellence in good time management, problem-solving, customer focused, empathy, multi-tasking, and comprehension of databases.

Possess very strong Analytical, Typing, good listening, written and oral communication skills.

EDUCATION

BSc. Degree in Logistics and Supply Chain Management 2015

Kwame Nkrumah University of Science and Technology – (Ghana)

Canadian Equivalency Summary: Bachelors Degree

Higher National Diploma (HND) Marketing 2010

Takoradi Polytechnic - Ghana

PROFESSIONAL CERTIFICATIONS AND TRAINING

Banking and Mobile Money Fraud, Ghana 2021

Procurement Planning, Design and Evaluating Tenders and Policy, Ghana 2021

How to Prepare Tender Documents and Evaluate Tenders For Goods and Equipment 2021 Procurement (PPA Act 663 As Amended), Ghana

Performance Measurement, Ghana 2018

Banking Fraud and other Financial Crimes, Ghana 2014

T24 emerge Software, Ghana 2014

WORK EXPERIENCE

Customer Service Officer, 2018 - 2023

Lower Pra Rural Bank PLC, Ghana

Reduced customer turnaround time by 17% through implementation of reward programs and incentive strategies which resulted in increased sales of about 25%.

Handled 70+ calls daily, advised and offered solutions with positive attitude resulting in 0-2% backlog in customer queries and complaints.

Supervised, Coached, and trained about 15+ customer service officers on how to meet and exceed company’s monthly targets.

Maximized trust between client and the organization, by educating client on products and services of the organization which resulted in 10% sales increase through customer retention.

Promoted quality service delivery through attentiveness, courteous, customer needs analysis and efficient customer services resulting in 5% sales.

Bank Branch Manager 2016 - 2018

Lower Pra Rural Bank PLC, Ghana

Communicated and implemented new concept and strategies which increased sales and marketing by 5%.

Intensified retail and commercial business through expansion, retention, and development strategies which made the Branch the best Branch of the Bank.

Enforced branch compliance with audit and regulatory procedures which brought discipline to the Branch.

Data Entry Clerk (Specialist) 2013 - 2016

Lower Pra Rural Bank PLC, Ghana

Retrieved, sorted, organized, and maintained over 300 files resulting in 100% accuracy in filling process.

Scanned paper documents and transferred the electronic versions into database thereby facilitating easy sharing amongst staffs.

Reviewed and updated over 500 information on client files in database which led to the generation of 100% accurate records.

Utilized Microsoft Excel spreadsheet to edit, organize and update customer information, providing management with up-to-date data for policy direction.

VOLUNTEER EXPERIENCE

Customer Service / Data Entry Clerk 02/2023 – 03/2023

Globex Freight International, Canada (Toronto, Ontario) Remote

Applied my analytical thinking skills to analyse the methods and operations of the company to communicate efficiently to clients.

Assisted in operational and other clerical duties assigned by the Manager effectively reducing operational cost and enhancing customer satisfaction.

Maintained data entry requirement by following the company’s data program techniques and procedures.

ACTIVITIES/INTERESTS

Interests

Enjoy reading and cooking.

Take pleasure in maintaining a healthy and active lifestyle

References available upon request

Contact this candidate