Business Development Social Media
Resume:
CONTACT
**************@*****.***
P.O. Box 3633-00100,
Nairobi.
EDUCATION
Diploma in Theology
January 2020-June 2022
Bridge world College, Kenya
Bachelor of Business Administration
February 2010-September 2014
Kenya Methodist University, Kenya
Diploma In Journalism and Media
Studies
February 2003-April 2006
Consolata Institute of Communication
and Technology, Kenya
Kenya Certificate of Secondary
Education
1994
St Peters Nakalira,Kenya
EXPERTISE
Social media management.
Customer care.
Data entry and research.
Email management.
Calendar management.
Lead Generation
Email marketing
PAMELA DALIZU
Business Development, Administrative, Client
Management & Customer Service Specialist
PROFESSIONAL SUMMARY
I am a detail-oriented, efficient and organized professional who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve a certain objective in time and with excellence. I am reliable and dependable and often seeking new responsibilities within a wide range of employment areas. I am able to work in a calm and efficiently manner when under pressure and with minimal supervision. I am seeking to position myself in a thriving, growing organization that will give me an opportunity to diversify my skills proactively and to exceed organization goals. CORE COMPETENCIES
Communication skills: I can talk to others to convey information effectively. In addition I can give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Time Management: Ability to manage competing priorities effectively, to be resourceful and to use time as a resource.
Decision Making and Problem-Solving Skills: I am able to make timely, well considered and logical decisions on problem situations that may arise so as to find appropriate and workable solutions.
Organization and Planning: A highly organized individual who approaches all their work in a methodical and professional manner.
Flexibility and Adaptability: I am a flexible team player who thrives in environments that require ability to effectively prioritize and juggle multiple concurrent tasks. I am also very positive, resilient and open to new ideas.
Interpersonal Skills: Relates and works very well with people from different cultures and backgrounds. Exposed to diverse multicultural environments in my career.
Analytical Skills: Recognizes areas of weaknesses requiring improvements and makes recommendations to the management for consideration, approval and implementation.
Possess strong problem solving skills and the ability to make sound judgment calls.
Knowledge of customer service programs and databases, or the ability to learn new software quickly.
Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
EXPERIENCE
Online Tutor/Translator (English, Swahili-Itaiki January 2023-
Planning and conducting conversational English lessons to Japanese adults via Skype, while maintaining a comfortable and welcoming environment.
Translating letters, essays, resumes and business, medical and legal reports from English to Swahili or from Swahili to English.
Identifying necessary technical corrections in areas such as grammar, sentence structure, and accurate word usage.
Engaging in tutoring sessions for college-level writing courses, high school English classes, and ESL students.
HOBBIES & INTERESTS
Reading.
Travelling.
Singing.
Playing chess.
ERP &TECHNICAL SKILLS
MS Access, Word and Excel, Typing
to stage 3
LANGUAGE SKILLS
Proficiency in English and Swahili
REFEREES
Dr. Dan Arua,
Lecturer,
Daystar University.
Contact: +254***-***-***
Prof. Joshua Aura,
Director,
Regional Center of Management..
Contact: +254***-***-***
Prof. Gregory Wafula,
Regional Director,
Captain Words.
Contact: +254***-***-***
Researching interesting topics for daily lessons then use Microsoft PowerPoint to create lessons for the virtual class.
Facilitating independent study learning format supporting student success for English and Swahili courses.
Creating meaningful and substantial feedback to student concerns (structure, organization, grammar, etc.).
Providing resources and examples to help guide students through their work in various fields of study.
Providing ESL tutoring with structure lesson plan based on individual client needs and goals.
Working with students struggling in English, teaching grammatical skills based on the APA format.
Providing one-to-one sessions of communicative language to students.
Tutoring students in the subject areas of English and Swahili languages.
Tutoring for high school/college level English and Swahili. Virtual Assistant Freelancer-Inc Management in Florida September 2021-
• Carrying out correspondence management and responding to organizational query mails.
• Scheduling meetings, booking and setting appointments.
• Booking travel and accommodations.
• Managing online records and performing online research.
• Organizing managers’ calendars and creating presentations as assigned.
• Assisting in producing a favorable, professional and safe work environment. Client Success Manager-Captain Words July 2020-August 2021
Minimized customer churn, evaluated and analyzed customers’ needs.
Provided product and service information to customers through holding product demonstrations.
Developed, managed client portfolios and built trust and transparency with clients.
Sustained business growth and profitability by maximizing value.
Analyzed customer data to improve customer experience and onboarding processes.
Evaluated and improved tutorials and other communication infrastructure.
Handled and resolved customer requests and complaints.
Aided in product design and product development.
Interacted with clients and build relationships with them while ensuring their needs are being met.
Oversaw a team of customer service associates and ensured they provided exceptional client experience.
Masterminded creative ways to deliver an exceptional client experience.
Developed and oversaw the implementation of client service protocols.
Resolved complex client problems or disputes in a professional manner.
Coached and supported team members to help them meet departmental goals.
Kept records and documentation of client interactions for training purposes.
Created monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.
Acted as a link between the company and client.
Social Media Manager-We R Solutions in UK April 2018-June 2020
Developed social media strategies with the aim of increasing brand awareness and customer engagement.
Analyzed the long-term needs of the company’s social media strategy and offered quarterly reports to the management and executive teams, outlining any necessary changes to the overall digital marketing plan.
Created captivating content for an organization’s social media sites, which included writing blogs, articles, posts and multimedia content.
Stayed up-to-date with the latest social media trends and digital technologies.
Developed monthly reports on emerging social media trends to be submitted to the management and executive teams.
Developed and oversaw competitions and campaigns to draw attention to a brand.
Set measurable goals for campaigns, measuring and showing the Return on Investment (ROI).
Monitored and responded to customer feedback, comments and social media posts.
Managed a social media team and guided junior members.
Liaised with other departments and creatives to create a holistic and effective online marketing strategy.
Customer Support Manager-Ihopee International January 2016-October 2017
Collected information about client’s background.
Met clients, reviewed progress and gave support.
Planned and organized the fulfillment of client orders to ensure timely delivery
Developed and implemented policies and procedures necessary for meeting the requirements of clients to ensure a satisfied clientele.
Assisted in resolving clients’ issues/problems by listening to complaints and proffered solutions effective for satisfactory resolution.
Supervised company employees to ensure they comply with set client service standards in carrying out job duties.
Prepared and managed budgets in order to achieve set targets and objectives.
Proffered recommendations to clients and aided them in selecting suitable products/services that best meets their requirement.
Collaborated with the marketing and sales division of a company to ensure their work operations align with the objectives of the client services unit.
Communicated with clients to identify their preferences and facilitated the process to meet their needs and expectations.
Designated work territories to client services staff and established strategies necessary for achieving set targets.
Provided clients with regular update and periodic statements to keep them abreast on changes in trends
Assessed products/services to ensure they are up to the specification set by clients.
Provided detailed explanations of product/service features to clients to aid their decisions on product choice.
Carried out surveys and researched to evaluate customer satisfaction level and discovered better techniques for ensuring a satisfied customer base. Customer Care Representative-Safaricom Limited September 2014-November 2015
As an Outbound Agent; provided calling services for telecommunications client.
Procured relevant client information for verification purposes.
Assisted in having subscriptions provisioned.
Uploaded and updated all information in the CRM.
As an Inbound Agent; provided support services for a cable company.
Provided solutions on cable connectivity problems.
Scheduled technical repairs for subscribers.
Issued trouble tickets for subscribers.
Sent emails trouble tickets to technical support to work on the customer issues.
Prepared required status reports.
International Motivational Speaker- Toast Masters International January 2000- December 2001
Met with business consultants to discuss motivational speech ideas.
Researched inspirational topics in books and online.
Attended talks on similar topics.
Interviewed people with true-life inspirational stories.
Wrote motivational speech scripts.
Delivered passionate and informative motivational speeches.
Answered audience questions.
Contact this candidate