UZZIEL VIDES

Los Angeles, CA 661-***-**** adz6nd@r.postjobfree.com

Professional Summary

Operations Director with proven record in fin-tech, e-commerce, fleet logistics, and retail operations! Decisive and hardworking leader skilled in making proactive, insightful, collaborative, and thoughtful decisions. Very effective at rapidly implementing sustainable changes and improvements to policies, procedures, and processes. Experienced in both Start-up and Enterprise level companies. Always eager to dive deep, roll my sleeves up, and figure out the right solutions to problems, both big and small! Centered on high output management that builds highly engaged teams!

Skills

Work History

Director, Fleet Operations & CX

Zeeba Automotive Group Aug 2022 - Current Burbank, CA

Manage, direct and scale the transportation, maintenance, and all vehicle logistics and operations for a rapidly growing fleet tailored for B2B.

Built up an absent organization chart, and created job families within the local hub operations, and the remote transportation and maintenance teams.

Built, from the ground up a Customer Experience team, including a team of US based account managers and a Philippines based customer support team, based on Customer Excellence KPI’s, Qualitive and Quantitive OKR’s, and streamlined job families to drive engagement and promotability.

Drove effective use of Fleet Management software(s) including Asana, Fleetio, Motorq Telematics, Zubie Telematics, and Zendesk support through API integrations, SOP creation, Training and Development, and Project Management

Established the integration of Zeeba into Manheim lots across the US, including constructing a nationwide SOP that drove down reconditioning costs and increased consistency and efficiency in our fleet deployments.

Led the logistics for our Sales & Acquisition efforts and worked in partnership with our Chief Strategy Officer and Chief Executive Officer in scaling the size of our fleet by three times.

Partnered with Sales Leadership to create effective sales operations that eliminated constraints that prevented the scalability of the organization into new and untapped industries. Site Leader, Fulfillment Operations & Logistics

Amazon Sept 2020 – Jan 2022 San Bernardino, CA

Responsible for the entire operation of a 300,000 square foot Prime Now Amazon facility in Northeast Los Angeles

Led TPH improvement from a bottom-performing 22 to a top-performing 37 within a 6-month period

Launched a 2nd level Mezzanine at one-million square foot fulfillment center to improve fullness and stow capacity from 95% fullness to 50% fullness

Improved Steritech food safety scores by 7 points from 11 major/minor violations in the month of June 2021 to 3 in September 2021 by establishing clear bin categorization and GEMBA walks

Established 5-S and Standard Work processes that were subsequently adopted in 4 distinct Prime Now sites in Los Angeles

Improved stow rates from below average rates of 42 to above average rate of 66

Influential communication in English & Spanish

Operations and Labor oversight & execution

Quality Assurance expertise

Site safety and security

Seeking, hiring, and developing top talent

Supply Chain and logistics

Financial & operational forecasting and analysis

Multi-site and departmental operations

Senior level management experience

Incident management and resolution

Expert in applying state & Federal labor laws

Lean Six Sigma Yellow Belt

Improved safety SLI scores from an unfavorable 20% to an unfavorable 13%

Improved weekly units delivered by 15k from 230k to 255k during peak season

Led the Los Angeles Node in Partial Orders Not Received and Full Orders Not Received, which were a direct result of implementing process improvements that addressed quality defects in the pick path

Onboarded and developed 4 first-time managers to high-performing operators in a highly competitive and growing business vertical

Led local community Grassroots efforts through strategic donations programs

Increased engagement NPS scores from a bottom-performing average of 4.2 to a best in class 8.1

Safety SME for Los Angeles Node. Responsible for tracking, reporting, and improving the performance of safety metrics for all sites in Los Angeles

Regional District Manager

Oportun Oct 2015 – Sept 2020 San Fernando, CA

Spearheaded routine operations and special program initiatives for the region, territory, and company, and often stood in the absence of Territory Director

Collaborated with internal teams and external vendors to evaluate, build, and sustain programs and initiatives that set structures to achieve growth & engagement targets

Established, improved, and maintained operational and sales standards for 19 locations over 4 distinct geographical areas in the North Los Angeles region, which includes the San Fernando Valley, Oxnard, Hawthorne, and the Antelope Valley

Achieved top ranking in territory in employee engagement, achieving lowest employee turnover for 2018 and 2019

Achieved top ranking in territory in Quality Assurance scores for 2018 and 2019

Managed and motivated sales & service team to increase active customer base to +43k customers and increase business receivables to +$134M

Through Covid-19, managed store openings, closures, employee relations, incident management, and contact tracing efforts within Los Angeles and Ventura counties

Managed and mitigated security risks through ongoing civil unrest in 2020

Projects include launch of Store Team Lead position in retail, Launch of NPS program, launch of referral program, Launch of Small business Advocacy Program

Managed between 10-26 locations during my tenure, overseeing the North Los Angeles, Central Los Angeles, South Los Angeles, and San Diego regions

Boosted bottom-line profits across the footprint by devising and optimizing effective marketing programs, including grassroots marketing and partnerships with centers of influence

Opened several new locations in collaboration with real estate and facilities teams

Modeled best practices for sales and customer service during store visits, ensuring brand ambassadorship across the district

Ensure high-quality standards of operation, piloting and leading quality assurance programs and initiatives

Located, developed, and promoted talented employees to cultivate collaborative and service-driven leadership teams, piloting the store team leader position at its inception

Awarded Service Award in 2016, 2017, 2018 for demonstrating company values and leading in employee engagement surveys

Coordinated with business partners to actualize strategies for improving performance and growth in applications and loans, which includes leading a frontline advocacy program

2018 District Manager Development Program graduate Retail Sales Manager

T-Mobile US Inc. May 2005 - May 2015 Valencia, CA

Excelled in every store position over a 10-year tenure including Sales Representative, Store Manager, Training Manager, and District Manager, and regularly supported front-line staff to keep product expertise fresh and relevant

Facilitated change management activities, including company mergers and IPO, for an area of 6 retail locations and 40-50 employees

Set aggressive sales and customer retention targets for employees to drive area growth in new and existing consumer and business accounts

Conducted business reviews and forecasting to determine possible changes and issues for retail business Administered annual budgets with effective controls to meet P&L, minimize inventory shrink rates, meet labor budgets, and support sustainability objectives

Evaluated employee performance on a quarterly basis and delivered constructive feedback to improve skills through coaching conversations, performance evaluations, and development plans

Launched of Mobile Broadband Services in LA market in partnership with local leadership, finance team, project development, and IT

Awarded company Winner's Circle Sales award in 2006, 2007, 2009, and 2014 Education & Certificates

Bachelor of Arts: English

California State University - San Bernardino June 2007 San Bernardino, CA

Lean Six Sigma Yellow Belt

Lean Six Sigma 201 February 2021

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