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Software Testing Customer Service

Location:
Havre de Grace, MD
Salary:
70000
Posted:
October 05, 2023

Contact this candidate

Resume:

CHIJIOKE NWANERI

Location: Maryland. Email: adz6mn@r.postjobfree.com Contact: +1-443-***-****

Resident Status: Citizen.

Key Qualifications:

Demonstrated Software Development and Cyber Security Expertise: 10+ years of experience in Program Development, IT and business Coaching/development.

Certified International Software Testing Qualification board with 6+ years as a Software testing analyst: Performing unit test of new or existing code as well as investigating the root cause analysis of issues and recommending software improvement to ensure strong functionality and optimization.

Creative problem-solver: possessing 6+ years of demonstrated experience in achieving resolution to outstanding problems or issues, by making good technical decisions that provide solutions to business challenges and stakeholder engagement.

Certifications:

International Software Testing Qualifications Board (ISTQB)

Cisco Certified Network Associate (CCNA)

CompTIA Security+

Commercial Driver’s License (CDL)

American Safety & Health Institute (CPR)

American Safety & Health Institute (First Aid)

Transportation Worker Identification Credential, State of Maryland (TWIC)

Skills:

Knowledge of various Agile frameworks: Scrum, Kanban Principles, Scaled Agile Framework (SAFe), Lean waterfall, Project coordination, Risk Analyst, SDLC.

Utilize agile project tool for project tracking like MS Project, Atlassian Jira, Zypher, Postman, BrowserStack.

Experienced in Agile techniques: User Stories, Test-driven development (TDD), Continuous Integration

Leadership skills, excellent communication skills, strategic planning skills, ability to multitask, effective decision-making skills, time management skills, computer skills, interpersonal skills.

Experience with SharePoint, CSAM, Archer

Professional Experience:

State Highway Administration, Baltimore MD Jul. 2018 – Present

Software Test Analyst (Contract)

Test and validate program modules of moderate to high complexity to meet specifications and procedures standards.

Conduct thorough and accurate testing of client/server and web-based applications.

Document software defects in the issue-tracking system and proactively communicate with software developers.

Provide written documentation for assignments that is accurate and complete.

Validate software releases of moderate to high complexity prior to distribution.

Execute on automated test scripts and evaluate.

Execute and maintain test plans and test cases of moderate to high complexity for all testing assignments.

May participate in agile scrum meetings to gain and apply knowledge of feature requirements, system operation, and ensure new feature stories have appropriate test criteria defined.

May participate to identify opportunities for automating test scripts and assist in the creation of automated test scripts and evaluation, execute, and maintain them.

Adhere to QA standards and procedures.

Assist in the design and requirements for new products. Coach the scrum team to adopt effective communication strategies and interpersonal skills contributing improve team performance.

Auto Zone, Raleigh, NC Nov. 2015 – Jul. 2018

Quality Assurance specialist (Contract)

Assists in the development of quality assurance (QA) and quality control (QC) procedures to prevent fraud, waste, and abuse within the program. Develops root cause methodology to determine if procedures are adequate, equipment is at optimal performance and recommends corrective action.

Develops and implements test plans, scripts and cases and reports errors and enhancements to management.

Periodically reviews and evaluates the QA/QC procedures to assess their effectiveness and relevance in achieving program goals.

Conducts audits on all inspection facilities and lane personnel to assess performance and identify potential areas for improvement.

Assists in the development, implementation, and evaluation of QC measures to ensure emissions measurement equipment, calibration records and control charts are properly maintained.

Acts as Customer Service Liaison and works with key personnel to improve procedures and processes.

Assists in field operations training.

Performs other duties as assigned.

Creative Media Nation, Baltimore, MD Jun. 2013 – Sept. 2015

Cinematographer

Maintenance of servers, printers, and copiers

Upgrade computer, change video card, uninstall old editing software, and install new software.

Clean film equipment like drone, canon 5d iv, red epic, red raven, red scarlet, Sony a7s, Panasonic gh5

Creates sound effects, directs, and edit movie, music video and commercial video.

Coordinate video coverage for social events.

Develops business cards, creates family portraits, and design filming location.

Use software like Adobe Premiere Pro, Adobe Photoshop, Adobe lightroom, Adobe After Effect, Adobe Encore and Adobe Encoder

Education:

Bachelor’s Degree in Information system and Cyber Security December 2015

Strayer University

Associate Degree in General Studies May 2013

Community College of Baltimore County



Contact this candidate