Customer Service Accounts Payable

LORRAINE DEMARCO

************@*****.*** 865-***-**** White Pine, TN 37890

Summary

Well-organized Accounts Payable Clerk accomplished in processing vendor invoices and maintains updated system. Expertly handles checks and produces aging reports and invoice registers. Detailed in invoice reconciliation to minimize overpayments.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

●Invoice Processing

●Check Processing

●Accounts Payable

●Account Reconciliation

●Data Entry

●Bill Payment

●Customer Service-Oriented

●Mail Handling

●Understands Grammar

●Pleasant Demeanor

●Appointment Scheduling

●Courteous Demeanor

●Computer Proficiency

●Customer Relations

●Spreadsheets

●Filing

●Credit Card Payment Processing

●Typing Proficiency

●Reading Comprehension

●Typing 60 WPM

●Customer Service

Experience

Marriott Distribution Services Laurel, MD

Accounts Payable Clerk

08/1997 - 12/2001

●Processed invoices and payments in accordance with company policies and procedures.

●Reconciled vendor statements.

●Maintained accounts payable files and records in an organized manner.

●Balanced Invoice Statement with Purchase order

●Filing

Weis Markets Inc Laurel, MD

Cashier

09/1994 - 07/1997

●Greeted customers and answered any questions they had about the store's products and services.

●Verified that customers were of legal age to purchase alcohol or tobacco products.

●Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

●Stocked shelves with merchandise when needed.

●Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

●Ensured compliance with all safety regulations within the store environment.

●Provided excellent customer service while promoting loyalty programs to increase sales potential.

●Operated cash register or POS system to receive payment by cash, check and credit card.

●Accepted cash and credit card payments, issued receipts and provided change.

●Collected payments and provided accurate change.

●Delivered high level of customer service to patrons using active listening and engagement skills.

●Helped customers find specific products, answered questions and offered product advice.

●Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Nutrisystem Randallstown, MD

Head Receptionist

05/1993 - 04/1995

●Greeted and welcomed guests, customers, and visitors to the office.

●Provided information about the company's services and products to clients.

●Managed appointment calendar for front desk staff members.

●Assisted with administrative tasks such as filing.

●Maintained an orderly reception area by organizing furniture and supplies.

●Processed payments from clients using credit card machines or cash registers

●Maintained office supply inventory and placed orders to meet demand.

●Scheduled appointments and maintained and updated appointment calendars.

●Coordinated deliveries of packages and mail items to appropriate personnel.

●Handled confidential documents with discretion.

●Performed basic bookkeeping duties including balancing ledgers and accounts receivable and payable.

●Updated visitor logbook daily to ensure accurate records were kept.

●Resolved customer complaints in a timely fashion while maintaining professionalism.

●Welcomed visitors and customers by greeting and answering or directing inquiries.

●Obtained and processed payments from clients for products and services.

●Coordinated appointment calendar and balanced schedules to promote optimal productivity.

●Managed office cleaning and sanitizing to comply with infection control protocols.

●Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

●Greeted visitors entering establishment to determine nature and purpose of visit.

●Took inventory of food products and ordered accordingly.

●checked in food deliveries, counted each product to be sure delivery was correct and accurate and signed for the delivery.

Naval Surface Warfare Center Silver Spring, MD

Security Receptionist

12/1987 - 12/1988

●Greeted and provided assistance to visitors, clients and staff.

●Issued visitor badges, and maintained visitor logs.

●Answered incoming calls in a professional manner, transferred calls or took messages as appropriate.

●Maintained confidentiality of sensitive data and documents.

●Verified employee identification cards prior to granting access into secure areas.

●Kept records of all authorized personnel entering the premises.

●Greeted customers, answered general questions and directed to appropriate locations.

Education and Training

Washington Business School Rockville, MD

Diploma in Business Education

06/1981

Springbrook High School Silver Spring, MD

High School Diploma

06/1980

●Typing

●filing

●learn how to balance checkbook

●Major in business

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