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Kathryn Felice Catahan +63-917******* adz6l5@r.postjobfree.com

Experience

Jul 2022 - Mar 2023

(9 months)

Claims Processor Accenture, Inc Philippines

- Developed strong and reasonable analytic skills to accurately manage US Family Leave/ ADA claims.

- Demonstrated the ability to deliver the best experience for employees and independent work in a metrics-driven environment.

- Extensively reviewed medical records and documented claim information.

- Prioritized deadlines and skillfully enhanced time management skills. Jul 2021 - Jun 2022

(1 year)

Business Processing Associate Accenture, Inc Philippines

- Process intake claim forms for disability and absence claimants.

- Provides claim updates and benefits payment for inbound claimants.

- Sends out the necessary paperwork to be filled out by a claimant's health care provider.

- Undertook and was endorsed to different phases of group disability insurance training.

Jul 2020 - Jun 2021

(1 year)

Freelancer - Virtual Assistant Upwork and LinkedIn Philippines

- Mainly working for digital marketing agencies as a Virtual Assistant. Worked with Soxial Web's CEO by uploading and editing blog posts in WordPress. Regularly sent text updates at the start of the day for meeting and interview reminders.

- Created content for 4DPs CEO to be used in their client's IG & FB page. Managed SOCMED accounts to gain organic followers and helped manage their online competition.

Visit my LinkedIn Profile using this link: https://www.linkedin.com/in/kfcatahan/ Aug 2018 - Jul 2020

(2 years)

CSR Telus International Philippines Philippines

- Helps in troubleshooting steps for the customer to make payments in the web portal. Processes payments with fees if deemed necessary.

- Creates cases and assigns them to appropriate departments; Avaya Software was used in assisting customers with both inbound and outbound calls. Various and necessary tools were also used to lessen average handle time. Aug 2016 - Aug 2018

(2 years 1 month)

Customer Service Associate

Sykes Asia, Inc. Philippines

- Manages and responds to voicemails globally.

- Provides advice when customers call to gain successful in-app interactions;

- Used both credit & debit cards for making payments and processing refunds according to client policy.

- Web Admin and InContact Software Program were used for inbound customers in contacting us.

Education

2010 - 2015 St. Scholastica's College

Bachelor's/College Degree in Finance/Accountancy/Banking Philippines Major Accounting Technology-4th year

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