TERRENCE J. GRAHAM

**** ****** *******, ** ***** 770-***-**** adz6ki@r.postjobfree.com

Professional Summary

Analytical problem-solver with talents for team building, leading & motivating, as well as excellent customer relations skills. Proficient in independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Lead Customer Service Manager 11/2017 to Current

Away On Business, LLC

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Introduced higher standards for customer service and increased efficiency by streamlining operations.

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Followed through with client requests to resolve problems.

Business Owner/Operator 03/2005 to 11/2017

The Outfit Entertainment, LLC

Ran a successful music recording, production, and entertainment company.

Responsible for hiring new employees, payroll, A/R & A/P, record keeping, collections and general office management.

Oversaw marketing campaigns which led to increased clientele and company brand recognition.

Severed as a liaison between upper management and all company departments to ensure cohesion.

Supervised invaluable mentorship and internship programs for student career advancement.

Created all proposals that were submitted to major companies for sponsorship opportunity.

Maintained all company websites and social networking applications.

Business Sales Consultant/Market Tester 09/2003 to 04/2005

EarthLink

Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.

Recommended changes, improvements or enhancements in products to development team based on customer feedback.

Attended trade shows and seminars to promote products and network with industry contacts.

Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.

Education

Bachelor of Science: Chemical Engineering 05/2020

Clark Atlanta University - Atlanta, GA

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