SF Steven Featherston

Yamhill, OR ***** 503-***-**** adz6jt@r.postjobfree.com

PROFESSIONAL

SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

SKILLS Benchmark Setting

Service Records

Vehicle Shuttling

Corrective Actions

WORK HISTORY PARTS AND SERVICE 09/2020 to 03/2023

Steve's Auto Service 710 E 3rd St. McMinnville, OR 97128 Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. STORE MANAGER 05/2020 to 05/2022

Napa Auto Parts Newberg, OR

Managed inventory control, cash control, and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Assisted with hiring, training and mentoring new staff members. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

PARTS MANAGER 11/2016 to 05/2020

J&W Carstar McMinnville, OR

Rearranged parts department to better serve changing trends and keep workspaces organized.

Ordered parts for customers, repair shops, and service departments for use in Type equipment.

Supervised and trained staff on product knowledge and customer service. Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

PARTS MANAGER 11/2016 to 11/2018

Baker Rock Resources Beaverton, OR

Rearranged parts department to better serve changing trends and keep workspaces organized.

Ordered parts for customers, repair shops, and service departments for use in Type equipment.

Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses. PARTS SPECIALIST 11/2015 to 11/2016

Wilsonville Toyota Scion Wilsonville, OR

Issued parts to technicians to complete customers' repairs. Served customers in-store and by telephone to answer questions and place orders.

Maintained current knowledge of manufacturers' options and parts availability to offer expert support.

Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.

Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.

Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.

Satisfied customers with fast, knowledgeable service for Type product needs.

PARTS MANAGER 07/2010 to 11/2016

Sunset Auto Parts - Napa Hillsboro, OR

Rearranged parts department to better serve changing trends and keep workspaces organized.

Ordered parts for customers, repair shops, and service departments for use in Type equipment.

Supervised and trained staff on product knowledge and customer service. Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Trained team members in successful strategies to meet operational and sales targets.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.

Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.

Provided timely, insightful and accurate reports to upper management. EDUCATION High School Diploma 06/1994

Westside Christian High School, Tigard, OR

MILITARY SERVICE Served in the Marine Corps