Customer Service Security Officer
Resume:
JeanPoul Molina
Gaithersburg, Maryland, 20877
adz6iy@r.postjobfree.com
Summary
I have experience in satisfying customer needs and providing in depth explanation of products. I have cash handling ability and experience. My background and continuing education will allow me to transition into a role within the Private sector. I am bilingual would allow me to communicate better with customers and prospects. My A.A. in Business administration allows me to be a natural leader. I look forward to developing and building long lasting relationships, accelerating my career, and gaining rapid promotion in the field.
Education
Montgomery College
Business Administration
Rockville, Maryland
Graduated January 2015
University of Maryland University College
Accounting
Adelphi, Maryland
Graduating August 2023
Employment History
DubCityKicks TM
Self employed
03/15/2022-Present
Providing exclusive original apparel and sneakers.
Coordinate sales of Shoes, Clothing, and Accessories
Design and manage all online Business operations to attract customer traffic and sales.
Take photos of all merchandise inventory and proceed to post on mediums.
CVS
SHIFT SUPERVISOR
11/2021-03/10/2022
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
Customer Service
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
Fitzgerald Subaru Cars/used
Sales & Leasing Consultant
Gaithersburg, Maryland
March 2019-March 2020
Develop understanding of current car inventory and product knowledge to advise & assist customers to make a purchase.
Use posted price strategy and philosophy (FitzWay) to make Sales and gain customer loyalty.
Offer Financial after the sales process that benefit the dealership and help retain service customers. Ex. warranty, maintenance, and protection plans.
Hersons KIA & Preowned
Sales & Leasing Consultant
Rockville, Maryland
June 2018 – January 2019
Develop in depth knowledge of current car inventory and use that knowledge to encourage customers to make a purchase.
Collaborate with our Sales Managers to offer attractive deals on used vehicles to interested customers.
Work with Finance and Sales Managers to develop sales agreements that benefit the company as well as the customer.
Target
Target Protection Specialist
Gaithersburg, Maryland
January 2016 – June 2018
Drive a theft and fraud prevention culture by using resources,best practices &
merchandise protection standards.
Collaborate with store, Investigations and AP partners to resolve concerns impacting AP priorities.
Use appropriate tools and technology to identify theft or operational shortage.
inventory management and critical thinking.
Professional Skills
Customer Service: Advanced
Goal Oriented: Advanced
Sales Ability: Advanced
Bilingual: Advanced
explaining products/policies: Advanced
Good Communicator: Advanced
Interpersonal: Advanced
Warranty Plans: Advanced
Languages
Spanish: Fluent
References
Izetta James
Sales (Manager)
Fitzgerald Subaru
Surin Edoard
Sales (Manager)
Herson's Kia
Mark Penn
ETL (AP)
Target
adz6iy@r.postjobfree.com
Awards & Recognition
• Red card champion of the month award for having the most guests apply for the Target Red Card during a monthly
period
• Voted employee of the month for selling Target Cards and receiving excellent customer surveys.
• Top Salesperson of the month at Herson’s preowned
• Top 10 specialists in the district for recovered merchandise dollars.
Contact this candidate