Technical Support Customer Service
Resume:
Gabriel johnson
adz6is@r.postjobfree.com. 17220 nw 27th ave
CAREER OBJECTIVE
Seeking a challenging position that will utilize my technical support, sales, customer service and management experience while continuing career growth. Troubleshoot, Maintenance, Drivers, Assemble
Software:
Cisco any connect, Java Script, BLACK BOARD, SPARQ, WAVE, TRACER, Core, Microsoft Excel, Microsoft word, Share point, Maestro, Nice, Cisco WebEx, Installation, Debugging Operating System:
Microsoft Windows 10, Linux, IOS, Windows 8, Windows 7, Mac OS, Android Network:
Configuration, Server, Routers, SQL,
Conduent
Technical Support Manager
EXPERIENCE
EDUCATION
Santa Barbara City College,
721 Cliff Dr. Santa Barbara, CA 93109
Relevant Courses:
Public Relations, Business Communication,
Skills:
Hardware:
July 2019 – December 2021
Marketing Communication,
Journalism
• Establishing and managing project timelines
• Working knowledge of ticketing systems, KPIs and metric analysis
• Relationship management
• Meeting management
• Provide guidance and oversight of staff and reporting on SLAs and other analytics to management
• Manage and administer departmental and project budgets and forecasts
• Oversees team key performance indicators and service delivery standards while continually Work From Home Feb 2017- Dec 2019
working towards team and individual improvement
• Perform standard employee performance, mentoring, training, coaching & management processes
• Manage Mac Os deployment of key software updates for all employees Mac computers
• Act as project manager for small to medium projects around iOS/ Mac infrastructure (i.e., technology upgrades, new hardware and software deployments, New Troubleshooting Methods)
• Assure that each employee are adhering to companies policies, goals, and guidelines
• Ensuring that staffing levels are maintained throughout Program business hours by managing shift staffing in conjunction with Workforce and Site Management Conduent Work From Home Technical Support Representative Aug 2016- Feb 2017
• Providing technical support via telephone, e-mail and remote support tools
• Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge
• Monitoring of network and customer devices for up-time and performance
• Provide support in process improvement initiatives
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows
XP, Windows 7, MS Office applications, Mac Os, iOS, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone
• Log, prioritize and resolve issues utilizing our CRM applications
• Installing new and upgrading existing systems
• Knowledge of Microsoft, Mac OS, and iOS operating systems (Windows 10 and later, Mac OS Mojave and older, iOS 12 and older)
• Supporting the wider business through the provision of excellent customer service
• Willing to be responsible, take ownership and use own initiative TeleTech Work from Home Lead Technical and Desktop Support Agent Aug 2014- Aug 2016
• Responsible for providing first level support involving computer setup and configuration
• Configures compatibility/security settings for various websites
• Able to escalate issues in a timely manner and provide follow-up after completion
• Provides proper documentation of inventory and resolution of issues
• Proficient in Desktop Email Configuration and Troubleshooting
• Provided tax support assistance for Turbo Tax
• Accurately inputting confidential details into database
• Ensuring the accuracy and relevancy of all data entered into database
• Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
• Respond to telephone and chat inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders Alorica Call Center
In-Bound Sales Representative
Cutler Bay, Florida Sept 2021 – Mar 2022
• Provided innovative services to various clientele
• Provided training to newer tier agents
• Communicate effectively to various levels of professionals
• Able to type data information at an accelerated rate
• Capable of multitasking with the promoting of internet and home phones services
• LAN connectivity Troubleshooting and Printer Setup
• Works well under pressure with problem solving accurately and efficiently
• Communicates effectively; works well in a team environment
• Backup Software Maintenance
• Proficient in Microsoft Desktop OS and productivity packages and networking skills
• Very knowledgeable of company products, enabling me to better pitch bundle packages to enhance the customer with great savings.
Santa Barbara City College Student Intern
• Recommended as a Student Greeter
• Responsible for Office filing system
• Provided great customer service via telephone
• Proficient in Microsoft Word software on MAC
U-Haul Moving and Storages
Customer Service Representative
Santa Barbara, California Oct 2020 – Dec 2020
• Responsible for operating the cash register
• Trusted Key Holder and responsible for Bank Deposit drops
• Installed hitches and trailer lights for vehicles
• Demonstrated excellent customer service skills, assuming reservations
• Responsible for renting storage units, provides assistance as needed for U-Haul repairs
• Responsible for training and coaching new team members References
(Devontay adderley( 786) 826- 2949 ) Dannie Sowers Dr. Ben Partee Lynnette Finnie Department of Labor Supervisor Conduent Operational Manager Dean of educational Programs U-Haul Store Manager
805-***-**** Ex.2825 305-***-****
Miami Gardens, Florida
Mar 2022 – Jun 22
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