MARIA G. MEDRANO

*** ****** *****. ** ****, TEXAS 79902

214-***-**** adz6io@r.postjobfree.com

Objectives

I am an educated individual with extensive experience in customer service, social and management skills. Seeking employment in a professional setting. Possess effective organizational, time-management and multi-tasking skills. Dependable and positive and display resourceful and methodical approaches to deliver the best effort.

Education

I graduated from Lakeview High School in San Angelo, Texas on May of 1982. I returned to school in 2014 and registered, attended and made my mark at El Paso Community College in El Paso, Texas with a 2.98/4.00 G.P.A. I am in the process of settling for an Associates of Arts Degree or transferring my 79 credits to a university in order to become a Respiratory Therapist.

Skills: I am bilingual in Spanish and can also read and write the language. I possess computer knowledge in: Windows 7 and 10, Mac, Microsoft word and excel, copier, printer, fax, computer scanner, and multiple line telephone experienced.

Professional Experience

Las Palmas Medical Center: 1994-2000

1801 N. Oregon St., El Paso, Texas 79902 915-***-****

I developed and maintained office forms and procedures and assists with administrative tasks. Answered central telephone system and directed calls accordingly. Received the public and answered questions, in person and by telephone; responded to inquiries from employees, citizens and others and referrals. Operated office machines as required. Prepared outgoing mail; sorted and distributed incoming mail; duplicated and distributed materials. Composed, typed and edited correspondence, reports, memoranda and other material if needed. Maintained office supply inventory. Supported the compliance department and human resource department with tasks when needed. All other duties as assigned.

Mckinney Medical Center: 2000 – 2001

4500 Medical Center Dr., Mckinney, Texas 75069 phone: 972-***-****

As a Phlebotomist I collected and processed quality specimens in a safe manner as outlined in BSWH policies and procedures. Assisted in the delivery of exceptional patient care. Assisted with training and auditing of behaviors and performance, as assigned. Followed all established specimen collection, labeling, transportation, and handling procedures. All other duties as assigned.

Plano Medical Center: 2001-2002

3901 West 15th St. Plano, Texas 75075 phone: 972-***-****

As a Medical Assistant I performed various patient care duties and prepares patients for examinations and procedures. Assisted in cleaning exam rooms and equipment, documentation, laboratory functions, ordering medical supplies, and/or providing other services under supervision of a Physician and/or technician. Medical Assistant candidates are needed to be punctual, dependable, flexible, detail oriented, able to communicate effectively with patients, staff and physicians, and can work efficiently in a fast-paced environment.

Digestive Health Associates of Texas Pa: 200*-****-**** West 15th St. Plano, Texas 75075 phone: 972-***-****

I answered a multi-line phone system and handed patient calls. Scheduled patient appointments greeting patients/checking-in and checking-out patients. Handled prescriptions, scheduled CT scans and liver biopsies. Verified insurance eligibility and benefits online /over the phone/ via fax for multiple reasons. Documented in electronic medical records (EHR), including management of related tasks. Managed fax inboxes, both in EHR and standard fax. Notified schedulers when a referral was required and also verified referral information. Notified schedulers of issues with patient coverage (out of network coverage, inactive insurance, wrong PCP). Knowledgeable of plan types - HMO, PPO, POS, EPO. I have an understanding of Medicaid and Medicare Replacement Plans. All other duties as assigned.

Total Orthopedics Sports & Spine-McKinney: 200*-****-**** El Dorado Parkway McKinney, Texas 75075 phone: 972-***-****

I assisted with treatments ordered by a provider and supervised by a provider or registered nurse. Performed select clinical duties. Interviewed patients, measures vital signs, and record information on patients' charts. Prepared treatment rooms for examination of patients. Performed basic clerical duties including answering the phone, maintaining records, and filing. Ordered and stocked supplies. Assisted and maintained a clean and orderly environment. Documented the provider's encounter with patients, proper diagnoses, symptoms, as well as follow-up instructions and prescriptions. Transcribed patient orders including, but not limited to, laboratory tests, radiology tests and medications. All other duties as assigned.

Alorica AT&T: 201*-****-**** Belvidere St, El Paso, TX 79912 El Paso, Texas 75075 phone: 915-***-****

I connected with existing and potential customers and aimed to turn every call into an opportunity for a sale. Handled various incoming and outgoing sales-focused phone calls. Resolved customer questions, complaints and billing inquiries in a professional, helpful manner. Promoted and sold client products and services by emphasizing product features based on customers’ needs. Upsold as much as I could. Utilized computer system to verify and document customer requests and improved knowledge of company services and promotions. Reported calls to supervisor when necessary and appropriate and provided feedback reports on call issues related to downtime and/or training issues. All other duties as assigned.

REFERENCES: My references are professionals and I have known them for 30+ years.

Dr. Octavio DeLaPena 469-***-****

Yvette Ruiz is Speech Therapist. 915-***-****

Elizabeth Rodriguez is a Paralegal. 915-***-****

Ivan Delgado is a Teacher’s Aide/Library Clerk/ Graduate Student. 915-***-****