Customer Service Representative
Resume:
Shana Davis
Charlotte, NC
adz6i5@r.postjobfree.com
Career Objective: Store Display-Organizer/Donation Cashier with over 10 years total retail experience is looking to transfer skills set to gain career job opportunity with a company that will utilized my outstanding customer service/retail skills; with a solid background of operating a standard register and Windows XP systems. Capable of handling diversified duties getting the job done in a timely manner Work Experience
Customer Service Representative/Billing
Spectrum - Charlotte, NC
December 2021 to June 2022
• You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team
• You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment
• After that, you'll be ready to field questions, process orders, revise account records and more
• Continuing updates help you stay current on our newest products and services
• With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself Logistics Processor
Nordstrom - Charlotte, NC
June 2021 to December 2021
Experience
• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer’s orders following quality, packing and shipping standard
• Utilize inventory management systems to scan, process and. research merchandise shipments in accordance with our inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures
Store Display-Organizer/ Donation-Cashier.
Edition/ GW Boutique - Charlotte, NC
September 2015 to June 2021
· Greets and assists customers in a positive, approachable manner helping to make their shopping needs welcoming.
· Answers questions and resolves customer inquiries and concerns.
· Maintains excellent customer services skills engaging with helping customers locate store items. Assist with sorting and stocking merchandises to be display on sales floor. Trained and practice Covid19 safety measurements, wearing masks, washing hands and social distance for the safety of the customers and coworkers.
Thoroughly wiping areas to maintain a clean and safe store shopping environment.
· Provides customer services by processing customers transactions by ringing the sale on cash register, collecting payment, making change, bagging merchandise, weighting items on scales to determine cost of merchandise
· Supports Store Manager in loss prevention efforts and as need to maintain the flow of the store operation.
Sales Associate II/ Cashier
Family Dollar Inc. - Charlotte, NC
January 2012 to September 2015
· Greet and assist customers in a positive approachable manner making their shopping needs welcoming. Assured Assistant Manager responsibilities in the absence of Store Manager. Trained ordering merchandises, pricing, scheduling, and making large cash deposits to the bank.
· Maintain a clean, well-stock store (Recovery) to ensure accessibility for the customers shopping needs. Handling large volume of sales and worked flexible hours including holidays.
· Support store manager in loss prevention, stockroom loading and unloading merchandises to be display for sales.
· Compiled, sorted and verified accuracy of merchandises to scanned and key into the system to track of sales of items sold.
Technical Support Customer Services Representative Convergys Inc. - Charlotte, NC
January 2010 to December 2012
· Temporary Assignment-Obtained and examined all relevant information in order to assess validity of customers need to properly ensure services for Comcast cable vision.
· Checked to ensure that appropriate changes were made to resolve customers' problems.
· Resolved customers' service and billing complaints by performing activities such as offering suggestions and relating policy and procedures according to Convergys training manual.
· Referred unresolved customer grievances to designated departments for further investigation.
· Conferred with customers by outbound telephone calls and to provide information about services, to take orders and cancel accounts, and to obtain details of complaints. Administrative Assistant/Intern
New Beginning Employment Services Inc. - Charlotte, NC January 2009 to December 2010
· Administrative Assistant Intern -Performed general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping.
· Coordinated and directed office services, such as outgoing and ingoing mail preparation, personnel and housekeeping, in order to aid executives.
· Performed clerical duties, such as typing, proofreading and sorting mail.
· Greeted caller and announced name and phone number of client.
· Recorded and delivered messages and furnished information. Education
Certificate
Goodwill University - Charlotte, NC
2018
Liberal Arts
Central Piedmont Community College - Charlotte, NC 2014
High school diploma or GED
Skills
• Highlights:
• Numeric 10-key, keyboarding, typing techniques, Internet skills social media and cash registers.
• GWU-Certificate -Call Center Stimulations, administrative skills, quickly learn procedures and methods preparation for job-seeking strategies.
• Power-Point Training Presentations from Bank of America and Achieve Global.
• Proficient in the use of computers, Microsoft Word Office, Excel Basic
• GWU-Certificate- Working Smart-Conflict Resolutions, negotiation skills, stress management telephone etiquette and sales techniques.
• Skills and Competencies: Customer focus, results driven, strong organizational skills, communication skills, problem solving/decision making, Job Knowledge and Relationship Management.
• Customer relationship management
• Store management
• Order picking
• Cash handling
• Restaurant experience
• Cooking
• Driving
• Customer service
• Time management
• Typing
• Project Management
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