Real Estate Customer Service

Tracie Mitchell-King

McDonough, GA ***** Mobile: 470-***-**** e-mail: adz6h4@r.postjobfree.com

SUMMARY: Proactive and driven leader with experience in the areas of Client Support, Mortgage Services, Title Services, Asset Management, Real Estate and Property Tax and Accounting. Experienced in resolving escalated concerns with integrity, thoroughness and due diligence. Committed to providing great customer service and following company standards to benefit business retain and obtain customers.

EXPERIENCE:

State Farm Insurance, Atlanta, Ga

December 2022- May 2022

• Answering inbound calls and making outbound calls to customers

• Supporting our customers through personalized, caring, and simple interactions

• Proactively investigating claims

• Applying policy coverage

• Accurately documenting claim files

• Invoicing the repair shops

• Posts customer payments by recording check, and credit card transactions.

• Tracks revenues by verifying and entering transactions

• Updates receivables by totaling unpaid invoices.

• Maintains records, invoices, debits, and credits. Title Analyst- AmRock Title- -Detroit. MI

May 2020-May 2022(Market Decrease)

• Work on all phases of an asset relating to titles

• Order municipal lien reports

• Analyze title examinations to determine objections needing to be cured

• Maintain curative portfolio titles

• Keep notes

• Research state specific statutes and guidelines on curing title matters

• Explore the world of title and escrow

• Perform other duties and responsibilities as need.

• Schedule closings with borrower and coordinate with the title company. Quality Control Coordinator-Opendoor Title, Duluth, Ga May 2019-May 2020(Pandemic)

• Work on all phases of an asset relating to titles

• Order title and municipal lien reports

• Analyze title examinations to determine objections needing to be cured

• Maintain curative portfolio titles

• Keep notes

• Research state specific statutes and guidelines on curing title matters

• Explore the world of title and escrow

• Perform other duties and responsibilities as need Tracie Mitchell-King

Post-Closing Auditor-Fidelity Bank-Atlanta, GA

October 2017-May 2019-Contract Position

• Review closed loans using the applicable file review checklist to ensure that closing documents were completed and executed properly and that any "at closing" conditions were met.

• Review closed loans for compliance to RESPA 2010 and 2014 CFPB requirements.

• Identify and resolve any issues found in the audit before the loan is shipped.

• Complete daily work load as assigned by Team Management.

• Analyzes data and determines the proper appraisal for the subject property that was being sold to investor

• Internal and external,staff to obtain necessary documentation to complete the loan file, including any Investor requirements.

• Clear contingencies timely to avoid re-pricing by Investor. Work with Secondary Marketing on any delivery deadlines that cannot be met.

• Keep Management informed of any declines or Investor Contingencies that need management intervention to resolve.

• Assembles pertinent data such as costs, sales in area, and other relative information pertaining to the subject property.

• Maintains knowledge of appraisal standards and regulatory requirements of the investor Senior Closer - Wipro (Discover Home Equity Lending) Atlanta, GA October 2016 – October 2017 –Contract Position

• Working with the mortgage loan processor as the mortgage loan is submitted for approval.

• Coordinates the closing process to ensure that all documents are correct and all terms of the loan are met as well as calculating taxes, performing verification of homeowner’s insurance and employment.

• Review critical closing documents including but not limited to the LE, TRID and COC to ensure most recent is in file and is correct. For mortgage loans in the Net O application.

• Prepare closing package, collaborate with attorneys and loan originator during CD preparation, send to closing agent, and copy loan originator and processor

• Schedule closings with borrower and coordinate with the title company. Responsible for reviewing post- closing package and forwarding to the funding department. Tax Specialists - DeKalb County Tax Commissioner – Atlanta, GA December 2014 –April 2016

• Calculated taxes and applied the proper homestead exemption for the property tax payer.

• Answered inbound calls and made outbound calls to the customer or to the proper department to assist the customer with any tax needs.

• Authorized to review and adjustment tax bills with proper cause and documentation. Resolved and escalated calls from tax payers and banks.

• Mentored and motivated new tax specialist as they began in the department. Tracks revenues by verifying and entering transactions

• Posts customer payments by recording cash, check, and credit card transactions.

• Tracks revenues by verifying and entering transactions

• Updates receivables by totaling unpaid invoices.

• Maintains records, invoices, debits, and credits

• Always executing with a sense of urgency.

• Maintained spreadsheets and client database.

• Implemented throughout company to increase revenue. Tracie Mitchell-King

EDUCATION:

Certification

Metro Brokers Real Estate - Real Estate Certification - 1999 Massey Business College- Office Management/Business Administration- 1987-1989 Notary of DeKalb County-2006-Present

Awards : Top Producer – Loans Funded: January 2017 Top Producer – Loans Funded: February 2017 License: Independent License Life Agent 2020-Present

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