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Customer Service Social Worker

Location:
Phoenix, AZ
Posted:
October 05, 2023

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Resume:

TONYA HEERMANS, MSW

**** * ******* ***** #****, Paradise Valley, AZ 85253

619-***-****

adz6gw@r.postjobfree.com

Caring and empathetic Social Worker. Passionate advocate. Dedicated and professional. Excellent customer service skills, administration, exceptional verbal, and written communication skills. Motivated, respectful, and reliable team member. Experienced Certified PreK- 12 specializing in all levels of education, paraprofessional, special needs, fundraising and administration. Solid team player.

EMPLOYMENT HISTORY

May 2023 – present Graduate Teaching Assistant – Dr. Chandra Crudup MSW, PhD Intro to Social Work SWU 171

Aug 2022-May 2023 Phoenix Veterans Affairs - MSW Intern Biopsychosocial assessment, suicide risk assessments Develop suicide prevention safety plan creation skills. Clinical intervention (Cognitive Behavioral Therapy, Motivational Interviewing), case management, Facilitate group and individual therapy. Discharge planning, Advance directives. Work effectively on an interdisciplinary team, staffing with team.

Complete advance directives, provide psychoeducation. Develop an understanding of internal and external resources available to the Veteran population, Resource referral and allocation skills, collaborate with community partners.

Mar-May 2023 ASU Graduate Service Assistant – Dr. Hilary Haseley, MSW, PhD Intro to LGBT Studies SWU 180

May-Aug 2022 ASU Community Collaborative @ the Westward Ho – MSW Intern Assist low-income older adults and those with disabilities. Food pantry, food drive, assist residents in problem-solving, socialization, individual/group counseling.

Aug-Dec 2021 Graduate Teaching Assistant – Dr. Hilary Haseley, MSW, PhD Intro to Social Work SWU 171

Jan-May 2021 Human Services Campus -MSW Intern

Connect clients to appropriate services including mental and physical health, substance abuse treatment, employment assistance, shelter, housing, ID’s, crisis management, diversion, and research. 2015-present AZ Dept of Education – Certified Substitute Teacher PreK-12 General and Special Education

Cave Creek Unified, Scottsdale Unified, Roosevelt Unified (Title 1) 2015 -2018 YMCA – Manage Children’s Center, summer camp counselor. Responsible for providing a quality experience for children; ensuring their safety and growth in spirit, mind, and body.

EDUCATION

Aug 2020 – present Arizona State University

MSW Graduate program

Sept 2011 University of Phoenix

BS Human Services Management

TRAINING/SERVICE

De-escalating Disruptive Behavior

Advanced First Aid and CPR certification (Adult/Child/AED) Volunteer Hospice training

YWCA 40-hour Domestic Violence training certification San Diego Family Justice Center – Undergraduate Internship AmeriCorps service – ACESDV Advocacy training certificate National Stand Down for Homeless Veterans/VVSD

Volunteer intake specialist and assist in any capacity needed. 2010, 2011, 2012, 2013, 2014

Microsoft, MAC, CPRS, Teams, Zoom

References upon request



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