DON WILSON

CUSTOMER SERVICE REPRESENTATIVE

CONTACT

**** * ***** **.

Mt. Prospect, IL 60056

847-***-****

adz6fu@r.postjobfree.com

OBJECTIVE

To obtain a challenging position with a consumer-oriented company. Dependable results-oriented professional with 30 plus years experience. Able to make decisions under pressure and negotiate situations while simultaneously protecting the company’s interests. Excels in fast-paced environments as well as supervising and motivating staff to increase productivity and company profitability. Works well independently as well as part of a team. Customer Service is a rewarding career. SKILLS

Outlook

Excel

Word

Sales Force

UPS Shipping

Forklift Driver

WORK EXPERIENCE

E. A. Langenfeld Associates Ltd., Mt. Prospect, IL Customer Service Call Center Member and Warehouse Mgr 2011 – 2023

Customer Service Call Center member informing Hardware Stores of sale specials. Warehouse Manager which involved warehouse organizing, receiving, shipping using UPS labeling & setting up Freight deliveries for large shipments. Trader Publications Inc., Lombard, IL

Circulation Field Sales Rep

2007 - 2009

Called on 1100 plus stores to sell printed materials and create new accounts. Heavy customer service contact.

Kohl’s Department Stores, Arlington Heights, IL

District Maintenance Supervisor

2004 - 2006

Worked with the store managers in 10 stores to ensure all maintenance procedures within their store were followed. Delta Airlines Inc., Chicago, IL

Senior Customer Agent

1969 – 2001

Coordinator of passenger check in at the field ticket counter and gates. Worked in all phases of airline operations including ticket counter, gates, baggage service, dining service, ramp services, bag room, crew and clearance, cabin service and air freight. Supervisor in charge of military groups and charters.