Data Entry Customer Service

Rhonda DeGraffenreaid

Memphis, TN *****

adz69y@r.postjobfree.com

+1-901-***-****

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Authorized to work in the US for any employer

Work Experience

Attendance Administrator

Crosstown High School - Memphis, TN

December 2021 to Present

Maintain all Attendance for the High School. Tardy and Absences for 500 students. Daily interactions with the parents and other staff of the school. Data Entry, Filing, Power School, Heavy Phones, Google Docs, Excel basic knowledge.

Owner/Manager

Eye For Detail Reno and Commercial Cleaning Service - Memphis, TN May 2015 to March 2023

Contract work for local Property Management companies as well as independent Renovation companies. Cleaned newly renovated homes and apartments for showings and immediate move ins. Managed staff of 2-10 cleaner. Hired, Trained, and Scheduled staff for cleans on a radius up to 50 miles. Environmental Services Manager

Encompass Health Rehabilitation - Memphis, TN

March 2019 to April 2022

· Responsible for the cleanliness and sanitizing of the Patient and Common areas of the hospital.

· Follows all State guidelines for chemical usage as well as sanitizing procedures.

· Supervision of Housekeepers and Floor Care staff.

· Scheduling, Payroll and Administrative duties as they relate to the department.

· Scheduled team of 8 housekeepers to maintain efficient staff levels during peak periods, including holidays.

· Stocked room attendant carts with supplies to keep carts organized and clean.

· Removed trash and dirty linens from room attendant carts.

· Developed training programs to build employee performance, improve employee engagement and increase employee retention.

· Supervised and supported housekeeping personnel to maximize quality of service and performance.

· Sustained safety protocols to support proper and cost-effective equipment and material usage.

· Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

· Operated incinerators and trash compactors to dispose of garbage.

· Supervised employees and developed training programs to ensure maximum performance.

· Diminished financial discrepancies by managing payroll and bookkeeping processes.

· Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

· Reviewed employee performance and devised improvement plan to achieve goals.

· Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

· Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs.

· Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

Business Office Administrator

Cordova Pediatrics

May 2018 to January 2020

· Supervised patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing.

· Interviewed hires, and trained a productive medical office team and conducted performance reviews.

· Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.

· Sorted and distributed business correspondence to correct department or staff member.

· Provided employee onboarding services and supported department members to increase productivity and performance.

· Made orders for new office supplies based on demand and budgetary restraints.

· Processed, tracked and pursued resolutions for issues to keep records and accounts current.

· Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.

· Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

· Coordinated administrative operations to bolster workflows and improve productivity.

· Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.

· Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.

· Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

· Oversaw workforce management and staff scheduling to keep office operations running smoothly.

· Managed office paperwork, including scanning documents and routing business correspondence.

· Replenished office supplies, placing new orders for restocking to maintain inventory. Office Manager

Cottage House Montessori - Memphis, TN

May 2013 to June 2017

· Coordination of the day to day operations of the school. Environmental Services Manager

St Francis Hospital - Memphis, TN

March 2014 to December 2015

• Responsible for the cleanliness and sanitizing of the Patient and Common areas of the hospital.

• Follows all State guidelines for chemical usage as well as sanitizing procedures.

• Supervision of Housekeepers and Floor Care staff.

• Scheduling, Payroll and Administrative duties as they relate to the department.

• Scheduled team of 50+ housekeepers and floorcare techs, to maintain efficient staff levels during peak periods, including holidays.

• Stocked room attendant carts with supplies to keep carts organized and clean.

• Removed trash and dirty linens from room attendant carts.

• Developed training programs to build employee performance, improve employee engagement and increase employee retention.

• Supervised and supported housekeeping personnel to maximize quality of service and performance.

• Sustained safety protocols to support proper and cost-effective equipment and material usage.

• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

• Operated incinerators and trash compactors to dispose of garbage.

• Supervised employees and developed training programs to ensure maximum performance.

• Diminished financial discrepancies by managing payroll and bookkeeping processes.

• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

• Reviewed employee performance and devised improvement plan to achieve goals.

• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

• Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs.

• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

Concierge/Business Office Assistant

The Glenmary Retirement Community - Memphis, TN

March 2009 to March 2014

· Prepared written memos for staff distribution.

· Accepted and processed payments from customers in person and over telephone.

· Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.

· Completed various tasks for team members using copy machine and fax machine.

· Operated office equipment, such as copy machine, scanner and printer.

· Answered multi-line phone system and accurately routed calls to correct individuals.

· Greeted arriving customers and announced to appropriate employees.

· Managed meeting room calendar and prepared meeting room for various meeting types.

· Counted and reconciled petty cash log to support accounting department.

· Scheduled appointments and maintained employee appointment calendar using MS Outlook.

· Organized paper filing system to maintain accurate records.

· Received and sorted incoming mail and delivered to applicable co-workers.

· Monitored office supply inventory and placed online supply orders.

· Sorted incoming mail and delivered to appropriate employees or departments.

· Assisted in general accounting procedures including accounts receivable, accounts payable and account reconciliation.

· Ordered office supplies for supply closet inventory.

· Created variety of documents including memos, lists, labels, correspondence and reports and checked for accuracy and completeness.

· Answered phone and routed calls to appropriate team members.

· Greeted visitors with friendly and professional demeanor and provided direction to appropriate party. Front Desk

The Glenmary at Evergreen - Memphis, TN

January 2009 to May 2013

· Held the responsibility of greeting patient's, handled calls, prepared medical documents, scheduled appointments, handled administrative tasks.

· Business Office Assistant where I assisted with AP/AR, Rent Roll, Payroll and any other assignments given to me by the Administrator.

· Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.

· Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

· Created and optimized employee schedules for shift coverage.

· Scheduled meetings and meeting rooms for internal personnel, partners and clients.

· Signed for packages, recorded all deliveries and distributed to personnel.

· Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

· Handled payment processing and provided customers with receipts and proper bills and change.

· Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.

· Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.

· Gathered, sorted, distributed and sent mail and packages.

· Greeted customers, answered general questions and directed to appropriate locations.

· Directed clients to appropriate personnel to address concerns, resolve complaints or answer account- related questions.

· Maintained professional tone at all times, including during peak rush hours. Education

ASSOCIATES OF BUSINESS MANAGEMENT in BUSINESS MANAGEMENT University of Phoenix

January 2020 to December 2020

ASSOCIATES OF APPLIED SCIENCE in APPLIED SCIENCE

Southwest TN College

January 1997 to December 1997

HIGH SCHOOL DIPLOMA

Frayser High School - Memphis, TN

January 1981 to December 1981

Skills

• Friendly, positive attitude

• Microsoft Office

• Multitasking

• Time management

• Employee performance evaluation

• Basic math

• Organizational skills

• Google Docs

• Data Entry

• Environmental Services

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