Contact

Education

+966*********

Phone

adz697@r.postjobfree.com

Email

AL BAWADI JEDDAH

CURRENT Address

SAIFAN MOHAMMAD

F R O N T O F F I C E S U P E R V I S O R

Energetic and friendly receptionist with experience providing administrative support and customer service to clients and internal staff. Provides excellent customer service and builds relationships. Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Keeps a tight schedule and manages time in an organized and attentive manner.

Experience

Coordinated with other departments within the hotel regarding day-to-day tasks and special requests made by guests Resolved customer complaints in a timely mannerManaged front desk operations, including check-in and check-out procedures and guest services As a TeamLeader in Front office Organize and assign duties and tasks to front office team members Ensuring timely and accurate customer service Scheduling shifts and supervising front-office personnel including receptionists security guards and call center agents Training and supporting office staff Handling complaints and specific customers requests.

Welcome guests during check-in and giving a found farewell to guest while checkout Handling guest complaints and concerns in an efficient and timely manner Overseeing VIP guests, arrivals and departures

Coordinating and multi-tasking job duties in a busy environment. Welcoming guests in a friendly and professional way Addressing and escalating customer complaintsProviding information about facilities, programs and other services

Managing guests' experiences

Greeting and checking in guests as they arrive

Ensuring guests have a pleasant experience

Arranging reservations

Handling complaints as they arise.

Front Office Supervisor

Guest Relations Executive

Guest Relations Executive

MAY 2022 - JULY 2023

MAY 2021 - 2022 APRIL

AUG 2019- APRIL 2021

BLOOM HOTELS CITY HYDERABAD INDIA

THE PLATINUM HOTEL CITY HYDERABAD INDIA

OYO ROOMS CITY HYDERABAD INDIA

PERSONAL INFORMATION

ACHARYA NAGARJUNA UNIVERSITY

TRINITY JUNIOR COLLEGE

BACHELORS OF HOTEL MANAGEMENT (BHM)

C.E.C

2016 - 2019

2013- 2015

Customer service

Guest services

Good at Conveying at email

Technical Writing

Communication skills

Microsoft Office

ENGLISH

HINDI

URDU

TELUGU

SKILLS

Language

Date of Birth : 30th July 1998

Nationality : India

Marital Status : Single

Passport No : R1576335

IQAMA : Transferable

Software

Opera

Bloom tech pms

Oyo OS

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