Director / Manager of Operations
Resume:
Steven E. Agrecy
*******@*****.***
PROFESSIONAL OVERVIEW -
Seasoned leader with over 38 years of progressive telecommunications experience combining team-oriented management and technical expertise in the implementation and operation of mission critical, Continuity of Operations
(COOP) and Continuity of Government (COG) systems worldwide. Selected from the top 1% of all Armed Forces enlisted personnel to serve in positions at the White House Communications Agency (WHCA) and the White House Military Office
(WHMO), Presidential Contingency Programs (PCP). Served as a Communications Officer to Vice President Cheney, First Lady Laura Bush, Presidential Successors, and Senior White House Staff. Served as an Assistant Communications Officer to Presidents George W. Bush and William J. Clinton. Led teams in the installation and operation of radio, telephonic, video conferencing, satellite, and data systems supporting the President, Vice President, First Lady, Presidential Successors and White House Senior Staff. SECURITY CLEARANCE – TS-SCI Eligible under USG approved Continuous Evaluation (CE) Program, 07 Dec 2016 PR Approved Deferment: 04/06/2022; Issuing Agency: Defense Intelligence Agency (DIA); Type of Investigation: PPR
PROFESSIONAL EXPERIENCE -
CACI Federal, Reston, VA (Remote) 09/2019 – 05/2023 Program Manager (PM) / Product Manager - Secure Mobile Communications
• Served as the initial PM for US Government (USG) use only SteelBox® Secure Mobile Communications Application, Software as a Service (SaaS) cloud and on premises application.
• Planed, directed and ensured overall daily operations for selling, managing and revenue tracking of the SteelBox program.
• Attended sales events and briefed government customers on the effectiveness and overall need to secure all USG mobile communications with respect to Controlled, Unclassified Information (CUI) voice and messaging within all federal agencies.
• Participated in all pricing exercises ensuring SteelBox was priced properly with the General Services Administration
(GSA) and other contractual vehicles for all potential customers.
• Was responsible for five employees that managed Information Security, Instantiation Administration and Sales of SteelBox.
Maritime Telecommunications Network-Government Services (MTNGS) / Emerging Markets Communications (EMC) / Global Eagle Entertainment (GEE), Leesburg, VA / Miramar, FL
(Remote)
Director of Operations / Director of Government Affairs & Account Executive 3/2009 – 2/2019
• Planned and directed all daily operations and provided guidance for the operational activities of the government business unit with the objective of maximizing growth and profitability as well as day-to-day use of materials and human resources to ensure cost effectiveness.
• Responsible for proper invoice reporting and revenue tracking for government customers and assigned accounts.
• Provided recommendations and conducted liaison between customers and company officers.
• Ensured contracts, purchase orders and funded task orders were executed on time, within budget and all deliverables were met for the government business unit.
• Provided input on government (current and past) account details for acquisitions and mergers; including Committee For Investment in the United States (CFIUS) and legal review interviews. MorganFranklin Corporation, McLean, VA 8/2005 – 3/2009 Department of Homeland Security (DHS) Manager
• Task manager for Department of Homeland Security (DHS) Executive Travel Support Team, reported directly to the government task monitor; responsible for successful contract performance, assigned personnel, deliverables, quality of service, and overall customer satisfaction.
• Traveled to worldwide locations and provided critical secure voice and data communications for the Secretary, Deputy Secretary and others as directed for DHS. Communication transmissions were conducted with the President, Secretary of Defense, and other National Leaders.
• Coordinated daily and travel operations support including IT/telecom equipment, transport and maintenance, site advance surveys, support to travel teams, and system readiness inspections.
• Provided recommendations for ongoing technology and system lifecycle improvements. 2
White House Military Office, Presidential Contingency Programs, Washington, DC 10/2003 – 10/2005 Operations and Training Manager
• Developed, implemented, and maintained integrated plans and procedures for classified Presidential and Vice Presidential contingency programs involving a multi-billion-dollar network of federal departments and agency resources.
• Ensured effective information gathering and dissemination techniques through the analysis of existing operations and the development and implementation of improved policies and procedures.
• Organized, safeguarded, and distributed the Presidential nuclear Command and Control (C2) decision-making authenticator system.
• Performed duties as a Presidential Emergency Operations Center (PEOC) team member, facilitated C2 for White House Emergency Operations and the Military Aides for the President and Vice President.
• Directed liaison activities between the White House and other government agencies in time of national emergencies and crisis events.
White House Communications Agency, Washington, DC 7/1994 – 10/2003 Presidential Contingency Liaison & Branch Chief 1/2000 – 10/2003
• Provided technical and operational C2 recommendations for the practical application of Emergency Actions (EA), contingencies, and related communications support; developed and implemented emergency telecommunications contingency plans and operations required by the President and Vice President.
• Responsible for training and briefing over 850 service members in the use of EA telecommunications systems and equipment used worldwide, as defined by assigned billet. Presidential Communications Lead 1/1996 – 10/2003
• Provided mobile communications support for the President, Vice President, Presidential Successors, White House Senior Staff, and the First Lady.
• Ensured all logistical requirements were met to move a team of up to eight personnel worldwide.
• Responsible for ordering, installing, and billing analysis of all voice and data circuits. Managed and monitored the progress of the team ensuring that all projects were completed and ready prior to a White House visit, including United State Secret Service (USSS) protection requirements.
• Authorized to specify and obligate government funds to local vendors for products or services.
• Orchestrated numerous diplomatic communications to/from foreign Heads-of-State and dignitaries for the President and Vice President during domestic and international visits. Emergency Actions (EA) Supervisor 7/1994 – 1/1996
• Managed a 24-hour operations shift of six White House switchboard personnel. Developed and administered proficiency training consisting of written, verbal, practical tests, exercises, and tabletop discussions.
• Directly responsible for all telecommunications to/from the President and Vice President.
• Activated EA procedures for emergencies and crisis events, which were required for the continuity of the Executive branch of government.
• Operated all secure and non-secure telephone, radio, teleconferencing, and notification systems in direct support of the President, Vice President, White House Staff, and United States Secret Service.
• Performed duties as the President’s hospital response communicator in the event of injury or illness.
• Supervised, counseled, and certified 12 personnel on professional career progression. EDUCATION, CERTIFICATIONS and TRAINING -
• National Louis University, Bachelor of Science in Business Management (3.79 GPA)
• Dialogic Communications Corp, The” Communicator” Course
• US Army, Advance Leadership and Group Management Course, MOS 25W
• WHMO, Presidential Emergency Operations Center (PEOC) Watch Certification
• WHCA, Vice Presidential Communications Officer (VPCO) Course and Certification
• WHCA, Presidential Emergency Action Senior Controller/Supervisor Certification
• WHCA, Presidential Travel Deployment Switching Team Leader Certification
• WHCA, Presidential Emergency Action Controller Course and Certification, MOS Additional Skill Identifier – J7
• Lucent Technologies, Definity ECS Generic 3 Administration Course / Digital Conferencing Switching System Course
• US Army, Basic Leadership and Group Management Course, MOS 31F
• US Army, Equal Opportunity Representative Course
• US Army, Switching Systems Installer / Maintenance Course, MOS 36M and Combat Engineer Course, MOS 12B
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