adz673@r.postjobfree.com

407-***-****

SAINT CLOUD, FL 34771

Skills

Account Management

Report Generation

Efficient and Detail-Oriented

POS Systems and Ordering Platforms

Creative Problem Solving

Customer Retention Strategies

Order and Refund Processing

Data Entry and Maintenance

Multitasking and Prioritization

Customer Data Confidentiality

Microsoft Office Expertise

High-Energy Attitude

Quality Control

Project Management Abilities

Calculating Deductions

Check Processing

Pay Adjustments

ADP Workforce Now

Employment Verification

Automated and Manual Check Processing

Time Tracking and Review

Vacation and Sick Leave Tracking

Discrepancy Reconciliation

Data Review

Bookkeeping Skills

Unemployment Liabilities

Employee Relations

Timecard Management

Account Balancing

Payroll Reconciliation

Period-End Reporting

Education And Training

Associate of Science:

Paralegal Studies

Florida Metropolitan University

Orlando, Fl

Certification of HR Generalist HR Certification

Vielka Polanco

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Detail-oriented job seeker offering 10 years experience in the accounting industry. Outstanding management, communication and organizational skills. Strong data entry and clerical abilities.

Experience

WestRock - Customer Service Advocate

Orlando, FL

09/2022 - 05/2023

Answered inbound calls, chats and emails to facilitate customer service.

Consulted with customers regarding needs and addressed concerns.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers to resolve service and billing issues.

Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

Investigated and resolved issues to maintain billing accuracy.

Processed and sent invoices, adjustments and credit memos to customers.

Created receiving reports and updated vendor balance sheets to record accounts payable.

Patriot Pro Cleaning LLC - Human Resources Manager

Celebration, FL

09/2012 - 08/2022

The responsibilities included interviewing and training new employees, establishing pay rates and benefits plans, and balancing a general ledger

10 years of experience managing human resource processes Managing Workman's compensation and Liability insurance claims and policies.

Managing challenging workforce issues, Processing Payroll and distributing to employees.

Addressed employee conflicts with appropriate urgency.

Developed an incentive program for hiring of and retaining of employees

Managed files for 10 years, continuously updating and organizing records

Held exit interviews and documented information discussed with employees.

Onboarded new employees in time reporting and payroll systems.

Audited, reviewed and compiled payroll reports, records and related summaries.

Provided information by answering employee questions about payroll-related matters.

Voided checks and issued stop payment orders to correct payroll discrepancies.

Compiled financial, accounting and auditing reports to calculate profits and losses.

Languages

Spanish

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