Data Entry Customer Service
Resume:
***************@*****.***
SAINT CLOUD, FL 34771
Skills
Account Management
Report Generation
Efficient and Detail-Oriented
POS Systems and Ordering Platforms
Creative Problem Solving
Customer Retention Strategies
Order and Refund Processing
Data Entry and Maintenance
Multitasking and Prioritization
Customer Data Confidentiality
Microsoft Office Expertise
High-Energy Attitude
Quality Control
Project Management Abilities
Calculating Deductions
Check Processing
Pay Adjustments
ADP Workforce Now
Employment Verification
Automated and Manual Check Processing
Time Tracking and Review
Vacation and Sick Leave Tracking
Discrepancy Reconciliation
Data Review
Bookkeeping Skills
Unemployment Liabilities
Employee Relations
Timecard Management
Account Balancing
Payroll Reconciliation
Period-End Reporting
Education And Training
Associate of Science:
Paralegal Studies
Florida Metropolitan University
Orlando, Fl
Certification of HR Generalist HR Certification
Vielka Polanco
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented job seeker offering 10 years experience in the accounting industry. Outstanding management, communication and organizational skills. Strong data entry and clerical abilities.
Experience
WestRock - Customer Service Advocate
Orlando, FL
09/2022 - 05/2023
Answered inbound calls, chats and emails to facilitate customer service.
Consulted with customers regarding needs and addressed concerns.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to resolve service and billing issues.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Investigated and resolved issues to maintain billing accuracy.
Processed and sent invoices, adjustments and credit memos to customers.
Created receiving reports and updated vendor balance sheets to record accounts payable.
Patriot Pro Cleaning LLC - Human Resources Manager
Celebration, FL
09/2012 - 08/2022
The responsibilities included interviewing and training new employees, establishing pay rates and benefits plans, and balancing a general ledger
10 years of experience managing human resource processes Managing Workman's compensation and Liability insurance claims and policies.
Managing challenging workforce issues, Processing Payroll and distributing to employees.
Addressed employee conflicts with appropriate urgency.
Developed an incentive program for hiring of and retaining of employees
Managed files for 10 years, continuously updating and organizing records
Held exit interviews and documented information discussed with employees.
Onboarded new employees in time reporting and payroll systems.
Audited, reviewed and compiled payroll reports, records and related summaries.
Provided information by answering employee questions about payroll-related matters.
Voided checks and issued stop payment orders to correct payroll discrepancies.
Compiled financial, accounting and auditing reports to calculate profits and losses.
Languages
Spanish
.
Contact this candidate