Truck Driver Customer Service

A.R.D Amila Dhanushka

Cell: 009*-*********

Email:*****.*************@*****.***

Profile

Dedicated restaurant supervisor who is an avid multitasker when it comes to overseeing daily restaurant operations in frequently busy settings. Adept at quickly assessing customer needs and ensuring sufficient resources to maintain optimal customer service levels. Especially skilled at timely conflict resolution strategies. Maintained contact with kitchen staff, management, serving staff and customers' concerns were addressed. A hard working, highly motivated, experienced quick learner with excellent interpersonal skills. Able to multitask, adapt to work easily and meet deadlines. Employment History

Restaurant Supervisor 2013-2016 (Silver Ray Restaurant, Lellopitiya, Ratnapura, Sri Lanka)

Supervised the preventative maintenance and upkeep of equipment, and facility.

Assisted Restaurant manager with front desk operations.

Supervised the overall performance of food service facility and kitchen operations.

Inspected kitchen and dining areas.

Ensured sanitary standards.

Frequently interacted with guests and sought feedback. Executive Chef 2008-2011 (Rasan’s Restaurant, Kahawatta, Sri Lanka)

Maintained contact with kitchen staff, management, serving staff, and customers.

Oversee inventory control, ordering, food sanitation, and quality control of food products.

Create menu items.

Trainee Chef de Partie 2003-2004

(Centauria Tourist Hotel, New Town Embilipitiya, Sri Lanka.)

Prepared salads, soups, fish, meats, vegetables, desserts and other foods.

Ensured that all stations are set appropriately.

Processed and store food items.

Managed rotation of food items in chillers.

Maintained and ensured the quality of prepared and raw items. Banquet Manager & Restaurant Manager 2005-2006

(Rathnaloka Tours Inns, Kosgala, Ratnapura, Sri Lanka)

Supervised the banquets functions to ensure positive gust experience.

Responsible for quality control within all hotel food and beverage areas.

Collaborated closely with catering and service staff to design personalized floor plans, decor, logistics, and strafing for events.

Greet and welcome guests and respond to their requests in a courteous and timely manner.

Arranged and supervised mentoring relationships to train employee. Professional Qualifications

Certificate in Advance Fundamentals of Prima Baking Center. (2013)

Certificate in Restaurant Service at Ceylon Hotel School & School of tourism. (2003)

Certificate in Housekeeping at Ceylon Hotel School & School of Tourism. (2002)

Heavy / Light Driving License since 2004 (Local/ International) Educational Qualifications

General Certificate of Education (G.C.E) Advanced Level Examination 2001 General English s

General certificate of Education (G.C.E) Ordinary Level Examination 1998 Social Studies & History C commerce S

English Language S Art S

Buddhism C Mathematics S

Sinhala Language S Science & Technology

C

Referees

Mr Vipul Ranjith

Baking Instructor

Prima Baking Centre

50, Sri Jayawardhanapura Mawatha

Rajagiriya, Sri Lanka

Tel:009**********

Mr: Saman Upasena

Chairman,

KDU Group,

Lellopitiya,

Pelmadulla

WWW.kdugroup.com

Tel: 009**********

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