Beverage Operations Service Manager

ark W. L. Robinson

Objective To create excellence in service and customer satisfaction, and drive revenue without sacrificing exceptional service.

Experience

Food & Beverage Manager

Meliá Braco Village Hotel, Rio Beuno, Jamaica 11/2019—11/2021 S Hotel, Montego Bay, Jamaica 12/2018—07/2019

Royalton White Sands & Bluewater, Trelawny, Jamaica 01/2017—11/2019 Food & Beverage Service Manager

Hyatt Ziva and Zilara Hotels, Rose Hall, Jamaica 01/2016—01/2017

• Oversaw general running of Food & Beverage operations within set budget.

• Ensured effective and positive communication with all levels of staff and guests.

• Addressed and resolved all staff and guests’ issues and liaised with all other departments to ensure a smooth operation.

• Developed and implemented all training material and SOPs.

• Conducted F&B training for all departments.

• Ensured company policies and procedures were followed.

• Worked closely with the Executive Chef to ensure food quality was maintained.

• Trained and delegated responsibilities to all restaurant and bar managers.

• Prepared and created various reports for analysis and reconciliation.

• Tracked daily sales for comparison with budget to actual.

• Monitored all F&B reservations and made adjustments to facilitate exceptions.

• Created new ideas to generate revenue to increase F&B NPI and wine sales.

• Analysed weekly operation numbers, sales, labour, etc.

• Summarized bi-weekly labour details for payroll processing.

• Archived the monthly NPI targets set out.

• Conducted variance analysis to identify possible discrepancies.

• Focused on loss prevention by reviewing key product indicators. Highlight: Improved Hyatt Ziva and Zilara TripAdvisor rating from #68 to #8 in four months. Led S Hotel to #1 on TripAdvisor within 6 months of opening. Outlets Restaurant Manager

Hilton Rose Hall Resort and Spa, Rose Hall, Jamaica 12/2010—01/2016

• Oversaw general running of Food & Beverage operations within set budget.

• Consistently offered professional, friendly, and engaging service.

• Led and managed the day-to-day operation of the Food & Beverage Outlets.

• Ensured all service standards were appropriate and clearly communicated.

• Led and supported all Food & Beverage Outlets in the achievement of their financial and operational targets.

• Prepared annual budgets and collaborated fiscally responsible administration.

• Implemented effective control of food, beverage, labour, and operating expenses.

• Assisted in the preparation of the annual strategic plan and developed methods to achieve the goals and targets therein.

• Ensured the implementation of standards in guest service. Electric City, WA 99123

Tel: 575-***-****

WhatsApp: 718-***-****

M Email: adz63e@r.postjobfree.com

• Constantly sought out ways to improve product and service, as well as increase volume and profits.

• Oversaw selection, training, and development of all new recruits to ensure product and performance consistency, as well as encourage and facilitate positive career growth.

• Followed department policies, procedures, and service standards.

• Followed safety policies and developed plans to promptly remedy discrepancies.

• Performed M.O.D duties for the entire hotel regularly.

• Ensured effective and positive communication with all levels of staff and guests.

• Addressed and resolved all staff and guests’ issues and liaised with all other departments to ensure a smooth operation.

Highlight: Achieved the General Managers’ Award for Top Manager 2011. Food & Beverage Manager

SSP International, Sangster International Airport, Jamaica 09/2006—06/2010

• Responsible for the general running of the overall operation.

• Training and development of staff.

• Evaluation of staff performance.

• Increase sale, maximize profit, and reduce cost. Highlight: Increased profit margin by 38% within first year. Restaurant Captain & Relief Manager

Wyndham Rose Hall, Jamaica 06/2004—09/2006

• Responsible for taking and serving food & beverage orders.

• Ensured guests satisfaction.

• Trained associates and colleagues.

Highlight: Promoted to Relief Manager in less than one year. Server / Departmental Trainer

Ritz Carlton Hotel, Montego Bay, Jamaica 08/1999—05/2004

• Responsible for taking and serving food & beverage orders.

• Ensured guests satisfaction.

• Trained associates and colleagues.

Highlight: Top wine sales server throughout employment. Assistant Restaurant Manager

Half Moon’s Bellfield Restaurant, Montego Bay, Jamaica 08/1998—08/1999

• Oversaw overall operation of restaurant.

• Conducted all staff training.

Sales Representative

Sweetheart Ltd. Montego Bay, Jamaica 01/1997—08/1998

• Servicing existing accounts and securing new accounts. Highlight: Expanded sales in the Western Region.

Restaurant Server / Restaurant Supervisor

Half Moon Hotel Montego Bay, Jamaica 1988—1997

• Responsible for training and development of employees.

• Responsible for taking and serving food & beverage orders. Highlight: Promoted to supervisor role in two years. Education

Penn Foster College, Scottsdale, Arizona. 2009

Diploma in Hotel & Restaurant Management

Montego Bay Computer Centre, Montego Bay, Jamaica. 2003 Certificate in Computer Science

New Era Business Institute, Montego Bay, Jamaica. 1994 Postgraduate studies in Mathematics and English

Marcus Garvey High School, St. Ann’s Bay, Jamaica. 1987 High School Diploma

Interests

Swimming, travelling, cooking, playing soccer, playing pool, and race car driving. References

Furnished upon request

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