UGWUANYI EMMANUEL CHINWEOKWU adz62l@r.postjobfree.com +234**********

OBJECTIVE:

Dedicated and target-driven Account Officer recognized for optimizing excellent customer service and support. A profoundly talented individual with deep knowledge of principles and procedures of accounting and corporate finance.

Looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. HIGHLIGHTS OF SKILLS/ QUALIFICATIONS

Financial Accounting

Financial record assessment

Cost control

Team building & leadership

Process streamlining

Performance improvement

Effective communication

Customer Service and Support

Interpersonal relationship

Management and Resolution

WORK EXPERIENCE

Position: Front Desk / Accounting March 2019 to present Best Western Plus Hotel, Enugu

First point of contact for guests with responsibilities of welcoming, checking in, and checking-out guests.

Ensuring cordial and optimistic approach to handling guests' requests.

Prompt investigation and resolution of discrepancies in payment.

Handling all financial and payment tasks like account payable and account receivable

Minimizing financial discrepancies through accurate accounting and record of all financial transactions, while providing daily and weekly reports to the management.

Prioritizing guests' comfort and relaxation by providing a serene environment, ensuring zero to minimal disturbances and timely resolution of altercation.

Promoting hotel image by streamlining daily operations and activities, leading and instilling a customer-centric mindset in team and colleagues to enhance guest satisfaction and return.

Gained increasing commendation from guests through excellent customer service and support provision, serving as a friendly face to regular guests. Position: Researcher April 2018 – April 2019

Imo State Research Institute

Improved authenticity and objectivity of research finding through detailed data gathering and analysis from relevant sources.

Championed the delivery of viable solutions to burning state issues through active fieldwork in gathering data from affected individuals and victims.

Guaranteed the publication of quality research work by leading a high-performing team to traverse affected communities to gather data for detailed analysis and solutions that address issues.

Led and managed a team of other researchers and student researchers to research relevant state issues of interest for the institution, gathering data during the project lifecycle.

Facilitated innovative solutions to burning problems; expertly analyzed the data and published the findings to add new research.

Position: Auditor August 2011 – April 2018

Universal Hotel, Enugu

Guaranteed zero financial loss through accurate accounting and filed reports to management to support decision making.

Examined and prepared financial records and statements, providing detailed analysis of inflo0w and outflow.

Provided viable recommendations that ensured financial stability.

Supported seamless working of the hotel by ensuring constant revenue inflow and informed management on low performance for re-strategizing.

Curtailed financial discrepancies through accurate handling of all accounts payable and receivable, interfacing with the account manager and bank account officer to address issues.

Minimized legal liability and litigation by ensuring timely remittance of tax payment and accurate tax deduction from employees’ salaries.

Increased revenue return by assessing weekly/monthly expenditure to identify and recommend ways to cut costs and boost profit.

VOLUNTEER

War Against Poverty Program December 2021 to November 2022

Provided timely and well written production reports.

Created schedules and assign responsibility to workers.

Implemented action plans to meet farm-specific and company-set goals.

Assisted in the creation of promotional material. AWARDS

Certificate of Commendation – Institute of Management and Technology 2012 PROFESSIONAL DEVELOPMENT

Jobberman Soft-Skills Training 2022

EDUCATION

Higher National Diploma, Marketing 2011

Institute of Management and Technology

INTERESTS

Research, Tourism, Fashion

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