Customer Service Human Resources
Resume:
Barbara J. Willis
*** ****** ****** ****. **, Unit 1411
Atlanta, Georgia 30324
adz60p@r.postjobfree.com
PROFESSIONAL PROFILE
Dedicated, results-oriented Sales and Service professional with extensive expertise in Passenger And Cargo reservations, Sales and Marketing, and transportation logistics. Experienced problem solver with proven ability to quickly develop and implement successful strategies to achieve Company objectives. Additional experience in staff supervision, training, and team leadership. AREA OF EXPERTISE
Customer Services
Communication
Cargo Sales
World Geography
Microsoft Office Suite
ACCOMPLISHMENTS
Top-rated Travel Sales Agent in my District
Consistently exceeded the department’s customer service goals Received numerous commendations from Managers and Customers for excellence in sales and customer service and marketing.
Traveled extensively in the United States and various international destinations. PROFESSIONAL EXPERIENCE
BLS Chauffeured Limo and Transportation
303 Perimeter Center North, Suite 300
Atlanta, Georgia 30346
917-***-**** Priscilla Abustos-Human Resources
August 6, 2021 to January 6, 2023
In this position I provide Sales, Customer Service, Reservations and assist the Dispatch team as needed. We provide Worldwide Limo service for a variety of high profile Clients, major Corporations, and Movie Studios.
Robert Half Staffing / Clover Health
205 North Michigan Avenue, #3301
Chicago, Il. 60601-5924
November 9, 2020 to December 24, 2020
In this position, I am assigned to Clover Health as a Community Manager for the purpose of promoting Clover Health Medicare Insurance to Seniors and Disabled persons. The season for medicare ends on December 7, 2020. After the season, I worked with Non-Profit and Charity Organizations in order to promote and circulate the Clover Health name since they are new to the state of Georgia. Maytronics USA Inc.
2221 Northmont Parkway, Suite 400
Duluth, Ga. 30076
February 26, 2020 to April 15, 2020
Provided customer service to clients calling to report a situation or a malfunction with their robotic pool cleaning machine. Repairs were made with several pre-set functions via phone or provide shipping to the nearest repair shop in the Maytronics system.
Blue Green Vacations
5900 Sugarloaf Parkway
Lawrenceville, Ga. 30043
Contact person; Jeanie Ray
Customer service and Sales for the purpose of 2 and 3 nights hotel stays for the purpose of promoting Time Share Sales. Obtain Leads from persons passing through the Bas Pro Shop Store. Manpower Temp Services
1745 North Brown Road, #110
Lawrenceville, Ga. 30043
Contact person; Diane Nguyen
adz60p@r.postjobfree.com
June 2018 to June 2019
Assignments were; A Convention Center, A Voter Registration Office, A Mortage Company and large nationwide Flooring company.
Atlantic Limo and Transportation
2450 Pleasantdale Road
Atlanta, Ga. 30341
June 4, 2017 to February 16, 2018
Job Title - Reservations, Sales, and Customer Service Answered 100 plus calls daily in the call center, compiled daily reports, made reservations for Limos, Buses, Special Equipment, Contracts, and assisted management and dispatch as needed. Cooper Global Transportation
4004 Tradeport Boulevard
Atlanta, Ga. 30364
April 16, 2014 to June 2, 2017
Job Title - Reservation Sales and Customer Service Call center environment; answered 50 to 100 calls daily, made Limo reservations for all the services offered, compiled reports, provided assistance to the Dispatch team, and assisted clients with resolutions to any issues concerning services.
Bi-Lo, Inc
136 Washington Plaza
Washington, Ga. 30673
Job Title -Cashier-Customer Service
September 2012 to June 2013
Scanned all purchases of items sold in the store, provided excellent customer service, assisted the elderly as needed, collected charges via Credit/Debit card, SNAP, WIC, and Cash payments. Delta Global Services-Sky Team Cargo
1020 Delta Boulevard
Atlanta, Ga. 30354
February 2001 to September 2009
Job Title - International Cargo Sales, Reservations, and Customer Service Made International Export Cargo reservations for 3 major airlines, Answered 50 to 75 calls daily. Provided excellent customer service, tracked cargo, assisted management as needed with special Projects, and Customer issues related to lost or missing cargo. Navigant International Travel
Atlanta, Georgia
March 2000 to February 2001
Job Title - Corporate Travel Consultant
Answered up to 100 calls daily, made Airline reservations, Car reservations, Hotel Reservations and Other miscellaneous services as needed. Assisted co-workers and management as needed. Adventure Travel Agency
Roswell Road
Atlanta, Georgia,
Job Title - Corporate Travel Consultant
Answered 100 plus calls daily the Corporate Call Center for one special account, made Car reservations, Hotel reservations, Airline reservation,s and other special services as needed. Atlanta Travel Agency
194 Jonesboro Road
Jonesboro, Georgia
March 1997 to April 1999
Job Title - Travel Agency Manager
Responsible for the daily office operation opened and closed each day, compiled all daily and weekly reports, Sold all the services offered, answered 50-60 calls daily and answered to Agency Owner daily. Rich’s Travel Agency
1500 Southlake Mall
Morrow, Ga. 30260
July 1980 to January 1996
Job Title - Travel Agency Manager
As Manager I was responsible for Hiring, Selling all the services the Agency offered, Training New Employees, Promotions for our office and jointly with the other offices in our system, Daily and weekly reports and responding to management daily and weekly. Ask Mr. Foster Travel
Atlanta, Georgia
June 1979-June 1980
Job Title - Corporate Travel Consultant-Assistant Manager; As Assistant Manager I would fill the duties as Manager when our Manager was absent or working on other projects.
I also Made reservations for the Corporate Traveler; Airline reservations, Hotel, Car and other services as needed. I would make deliveries of travel documents and answer up to 75 calls per day. Trailways Tours and Charter
Atlanta, Georgia
December 1970-April 1979
Job Title - Charter and Tour Sales Representative; I answered Calls for reservations of Charter Buses, I sold Airline tickets, FIT Tours, Group Tours, Escorted Tours, Travel Insurance, worked with Management and Dispatch and processed Daily reports. Trailways Bus Lines
Port Authority Terminal
41st and 8th Avenue
New York, New York
July 1970-October 1970
Job Title - Passenger Sales and Information;
I answered about 150 calls per day, I quoted Bus Schedules, Bus Fares, provided Customer Service and answered to Management in a Call Center environment. COMPUTER SKILLS
Sabre Airline Reservation System
WorldSpan Reservation System
Apollo Reservation System
System One Reservation System
Amadeus Reservation Systems
Visual
Pelican
Web Vision
MicroSoft Office Suite
SalesForce
EDUCATION
Washington Central High School
Washington, Ga.
SkyTeam Cargo
Sales and Customer Service
Atlanta, Georgia
Atlantic Schools
Travel and Tourism
Hartford, Conn.
Travel related studies, Customer Service, Sales and Marketing Dekalb Community College
General Core Studies
Decatur, Georgia
Ticketing, Reservations and Customer Service
Lufthansa German Airlines
Zeheim, West Germany,
KLM
Eastern Airlines
American Airlines
References;
Mrs. Trellis Dumas
Hampton, Georgia
adz60p@r.postjobfree.com
Mrs. Wanda Parker
1213 Tignall Road
Washington, Georgia 30673
adz60p@r.postjobfree.com
May 10, 2022
970 Sidney Marcus Boulevard N.E. #1411
Atlanta, Georgia 30243
Dear Sirs;
Thank you for the opportunity to apply for this position. I am dependable, I love my work, whatever I am doing, I pride myself in being on time. I love to work with people over the phone or in person.
I have several years of training and experience in the Travel and Tourism Industry, Customer Service and International Cargo Sales and Reservations. Please feel free to contact me should you wish to schedule an interview. Barbara Willis
adz60p@r.postjobfree.com
Contact this candidate