Michelle H. Pulizzano

**** ******** *** ******, ** 70065

504-***-****

adz5z3@r.postjobfree.com

SUMMARY

Result-driven, proactive management professional focused on increasing brand excellence and operational efficiency. This is achieved through supporting upper management and directing employees through leadership. Experience continuously improving and building value-added relationships that deliver on the customer's promise.

EMPLOYMENT EXPERIENCE

GITED HEALTHCARE, New Orleans, La. September 2021 – September 2023 HR Generalist

• Onboarding and Offboarding of employees

• Orientation and scheduling of new hires

• Workers Compensation claims and invoices

• Sick time accruals

• Termination assistance

• 1st point of contact for HR questions

• HRIS changes

• Company communication for new hires, holidays, closures, and terminations

• Invoice approvals for HR-related charges

• Assist with Reporting of EEO, Vets and State

Credentialing Specialist

• Proactively collaborate with the Recruiting Team to onboard new clinicians by client-requested timeline

• Engage and communicate with the candidate to collect all documents required for the application process and throughout their Gifted careers for ongoing compliance.

• Take part in the Nurse Onboarding Experience by introducing the clinician and facilitating transfer to the assigned Staffing Specialist once the status has been activated.

• Upload and maintain clinical credentials in credentialing database (TSS) and third-party VMS systems with current clinician information

• Responsible for daily accuracy of Pending Report Smartsheet

• Meet Gifted standards in detailing and journaling credentialing activities in TSS

• Create a username and password for Temp Access and communicate instructions to the clinician

• Create and maintain JACHO profiles and send them to facilities and/or Division Directors, as requested

• Ensure JACHO compliance credentialed by the clinician, including state and facility-level requirements

WESTAFF NEW ORLEANS July 2020 – September 2021

Operations Director New Orleans, La.

• Oversee day-to-day operations of Remedy & Westaff New Orleans operations.

• Management of recruitment.

• Manage order fulfillment, production, job posting, application responses, weekly invoicing, collections, associate onboarding process, direct hire placement, account management, training on new applications and processes, payroll, and sales tracking.

• Contact inactive accounts for service and support.

• Maintained unemployment claims and worker's compensation reports.

• Create and Run reports for revenue tracking, recruiter tracking, and commission payments. Michelle H. Pulizzano

3433 Maryland Ave Kenner, LA 70065

504-***-****

adz5z3@r.postjobfree.com

LIFE STORAGE July 2019-July 2020

Area Manager New Orleans & Baton Rouge, LA

• Develop, schedule, and price an advertising campaign for market penetration.

• Confer with store managers on local marketing opportunities and pricing.

• Provide necessary staff support and timely response to issues.

• Develop a backup system for store managers within assigned regions.

• Create a culture among team members that is based upon a positive attitude.

• Manage salaries and expenses within established budgets.

• Attain standards of performance, financially and procedurally.

• Create and maintain a property image for maximum curb appeal and security.

• Establish a formal inspection procedure for vacant units and general conditions.

• Ensure accident investigation and safety programs are timely and thorough.

• Built a team environment among assigned store managers.

• Ensure that store managers are adhering to the required Human Resources Policy Manual.

• Prepared and submitted the required management reports in a timely manner.

• Developed a bench of qualified staff/managers for potential transfers in an emergency or vacancy in another region.

• Responsible for implementing and maintaining policies or procedures that improve the customer experience and service.

PSAV January 2010-December 2018

Director of Warehouse Operations Kenner, LA

• Oversaw day-to-day warehouse operations, including P&L management, financial reporting, personnel, facility, and customer service.

• Responsible for implementing and maintaining policies or procedures that improve the customer experience and service.

• Optimized inventory flow, maximized space utilization, and maintained quality control standards and

logistics processes to ensure maximum uptime.

• Directly managed 10 warehouse staff and was responsible for appropriate training, performance management, and development.

• Managed 16,000 square feet facility with six million dollars in inventory assets.

• Sales to include determining customer expectations to develop technical specifications, prepare proposals, expedite site surveys, and act as a constant liaison between the customer and the PSAV team responsible for executing the show. Michelle H. Pulizzano

3433 Maryland Ave Kenner, LA 70065

504-***-****

adz5z3@r.postjobfree.com

PSAV January 2005-December 2010

Director of Event Technology New Orleans, LA

• Responsible for overall sales and operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction.

• Provided learning and development opportunities for employees.

• Functioned as the primary liaison with property to handle any issues and to manage the hotel

• contract. Generated four million in sales and managed two million in inventory assets. PSAV January 2003-December 2005

Director of Sales New Orleans, LA

• Managed an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience.

• Created and implemented effective strategies for revenue growth and customer satisfaction,

• Ensuring team achievement of established targets.

• Utilized all available tools to ensure maximum event and revenue capture from the assigned customer base. Cultivated and maintained relationships with key hotel personnel to enhance the overall business relationship with the hotel and generated four million dollars in sales annually.

• Served as a resource in large, high-end event production in venue location/region and support team with guidance and training as needed.

PSAV January 2000-December 2003

Sales Manager New Orleans, LA

• Effectively guided customers through event experiences, identified solutions that meet their goals and

objectives that resulted in a compelling event experience. Cultivated and maintained relationships with key hotel personnel to enhance the overall business

relationship with the hotel and generated two million dollars in sales annually. PSAV March 1993-January 2000

Regional Business Center Manager New Orleans, LA

• Managed the day-to-day operations of 18 locations in Louisiana, Texas, Oklahoma and Colorado.

• Built out several Business Centers in various locations.

• Converted Self Service Centers to Automated Centers.

• Managed productivity by monitoring cost control and providing weekly and monthly reports.

• Provided world-class customer service delivery.

• Hired and fired employees for all locations.

EDUCATION AND TRAINING

Graduated with a Bachelor of Science in general Studies from the University of New Orleans in New Orleans, LA.

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