Call Center General Manager

James L. Deitchman

Louisville, KY • 502-***-**** **************@*****.***

linkedin.com/in/jamesdeitchman

GENERAL MANAGER AND 3PL SPECIALIST

Proven professional known for increasing profits, building relationships, and driving results. Proficient at numerous facets of operations management and logistics from driver management and audits to dispatching and asset management. Proven record of recruiting and developing high-performing team members. Logistics specialist with more than 10 years of leading, coaching and managing multiple teams to exceed company standards and professionalism.

Core competencies include:

• DOT Rules & Regulations • Fleet Management • Financial Analysis & Reporting

• Account Management • Operations Management • P&L Management • Driver Evaluations

• Dispatch Management • Warehouse Management • Call Center Management

• Driver Training • Experience with Word & Excel • 3PL Management

CAREER HIGHLIGHTS

Managed and maintained 26+ Contractor delivery teams

Increased profits of 40% within first year as 3PL General Manager

Recruited and trained Call Center staff and Managers

Managed warehouse and delivery teams of over 80 employees

Lead the startup and development of a 3PL company in the Louisville area for a major appliance retailer with a sales volume of more than $40 million a year

Improved processes and training platform that decreased claims, safety issues and DOT violations within first 90 days

EXPERIENCE

Spirit Logistics 2020-Present

General Manager

Manage and develop Call Center, Warehouse staff and Delivery teams.

Recruiting and coaching of all employees hired for the Louisville Region

Manage and maintain staff, scheduling work assignments and ensuring all performed work is in accordance with DOT regulations and company policies from Delivery teams

Routing and scheduling of all deliveries for 13 store locations

Analyze P&L to find ways of increasing profits while still maintaining company standards

Creating and implementing improvements to enhance customer’s experience

Winner Furniture 2018-2020

Operations Manager

Managed and maintained staff for Warehouse, Delivery teams and Customer service. Managed six locations throughout Louisville area.

Managed operations and inventory for six furniture store locations

Improved safety standards and developed a companywide safety program

Controlled inventory and decreased shrinkage to less than 8%

Managed the warehouse staff including payroll, schedules, and training

Achieved largest number of delivery completions for company in 30 years

Developed strong relationships with vendors and staff.

Managed Delivery teams and truck maintenance.

Implemented new programs for employees like bonuses for attendance and safety

Berger Transportation 2015 - 2017

Operations Manager

Assisted in increasing total sales by 120% in 2 years. Managed and maintained 50+ Contractor relationships.

Maintained and audited DOT rules and regulations.

Managed drivers on load assignments and deliveries

Ensured Safety compliance and maintenance on all equipment

Analyzed Risk Management opportunities and processed claims

Performed accident investigations

Managed dispatchers on load assignments

Negotiated contracts including pricing structures with large commercial corporations

Analyzed operating costs and provided cost reduction strategies

BAE Systems 2007 - 2015

Grade 4 Mechanic

Built and tested military equipment, guns and armor.

Built and tested military weapons such as MK110 and MK38

Read military Blueprints and Schematics to ensure proper assembly

Managed inventory of parts, tools and PPE equipment

Ensured Safety compliance and maintenance on all equipment

Analyzed cost and shrinkage for assemblies

Performed accident investigations

Crated and shipped all products as to military standards

Developed budgets to ensure deadlines were met while still meeting military requirements

Met requirements to achieve Secret clearance for a military project

Certified and train to use calibrated tools, forklift, picker, overhead cranes and hydraulic lifts

EDUCATION

High School Diploma, Butler Traditional, Louisville, KY

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