M Afrasiab Jamil

Yousafzai Farm House, Mera Begwal Road, Islamabad - 44000

adz5yl@r.postjobfree.com

+92-311-******* – Fluent In English Language

Results driven professional with over several years of experience in the fields of Telecommunications, Sales and Operations Management, Customer Relationship Management, Automotive sector, Real Estate Sector, Client Servicing, Dairy Farming and Strong academic qualifications include a Master's degree in Business Administration & Bachelor Degree in Management Sciences from reputable Universities. Well versed with various business applications including MS Office Suite (Word, Excel & Power point) along with dairy farming field. Self-motivated individual who is able to motivate and work effectively with individuals at all levels within an organization; Proven ability to build long-term, strategic relationships by establishing a high level of confidence and trust through a strong work ethic. Strong communication skills coupled with ability to create results and become an asset to the organization.

Work Experience

Real Estate Sales & Marketing Consultant (Freelance – Commission Based) – Millionaire Business Solutions

Real Estate Marketing Firm

F-11 Markaz, Islamabad

July 2023 till Present

MBS as a Marketing Company which is customer centric organization which makes every conceivable effort to offer a one-stop customer solution for property buying, selling, Investment and management and is registered sales partner of below housing societies

Capital Smart City

Lahore Smart City

Park View City

New City Paradise

Capital Development Authority

New Metro City Gujjar Khan

Blue World City Islamabad

Responsibilities

Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms

Determine clients’ needs and financials abilities to propose solutions that suit them

Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing

Perform comparative market analysis to estimate properties’ value

Display and market real property to possible buyers

Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.)

Manage property auctions or exchanges

Maintain and update listings of available properties

Develop networks and cooperate with attorneys, mortgage lenders and contractors

Promote sales through advertisements, open houses and listing services

Remain knowledgeable about real estate markets and best practices

Business Manager - Universal Property Network

Real Estate Marketing Company

17 Ground Floor, Adjacent to Faysal Bank, Plot # 14, Mehr Ali Rd, F-11 Markaz, Islamabad

February 2023 – July 2023

As one of the largest real estate company in Pakistan, Universal Property Network is covering a large range of real estate projects and housing schemes mainly deals in

Bahria Town Lahore

Bahria Town Karachi

Bahria Orchard Lahore

DHA Lahore

Lahore Smart City

Capital Smart City

Victoria City

Q Central

Q Bazar

Gold Souq

Jasmine Grand Mall

Orchard Mall

Time Square Mall & Residencia

Al Kabir Orchard

Marina Sports City

Al Noor Orchard

Responsibilities

As a Business Manager, my role was to supervise a team of 6 employees to oversee the promotion of property sales on various advertising platforms such as Facebook, Instagram, Linkedin, Google ads, Push messaging, Whats app and formulating sales propositions and project briefings.

Ensured best customer experience in the branch and coached and groomed a team of 6 employees

designed and developed strategies and plans to enable colleague adoption on specific projects

Evaluation of team members and guiding them upon their mistakes and providing them training to avoid future mistakes

Developed actionable change management plans that include and integrate training, education and communications to enable successful change adoption and sustainment.

Communicating brand’s message to potential clients while simultaneously maintaining business relations with real estate agents by sending and receiving inventory through whats app broadcast and providing specific project updates.

Worked with a professional real estate team on the organization of all real estate marketing ventures, which entails researching the housing market, identifying high-yield investment properties, and collaborating with various vendors and real estate agents.

Well-rounded knowledge of the property market and current real estate schemes and marketing practices. Experienced project multitasking skills, as well as expertise with customer relationship management (CRM) systems.

My role was to develop a high-end real estate business that outcompeted other companies and successfully attracted fresh clients. My goals were to execute marketing strategies and establish brand image as an authority in the real estate market

Devised highly efficient real estate marketing strategies

Monitored housing and property markets to identify potential leads

Maintained contacts with clientele by engaging them with sending newsletters and updates of the real estate markets

Coordination with business partners on potential projects

Provided complete customer facilitation in documentation during transfer of ownerships during sale and purchase activities

Helped clients in submitting their instalments in their respective properties

Collecting inventory from clients, fellow colleagues and other real estate agents and publishing it on different marketing platforms in order to generate sales

Helped and provided guidance to fresh real estate investors

Helped and provided guidance to investors during the trade of their inventories

Provided visits to fresh clients to the societies where they wanted to invest whether in residential properties or either commercial ones

Helped clients in selling and purchasing of their files and physical properties

Co-ordinated sales campaigns, and executed effective marketing plans that converted potential prospects into clients

Sales & Marketing Executive (Freelance, Commission Based)

5G Group of Companies

Real Estate Marketing Company

Office No. 4, 7b, 8a, 8b, 2nd Floor, Bizzon Plaza F-11 Markaz, Islamabad

February 2022 – January 2023

5g group of companies, the Leading Real Estate marketing company in Islamabad, is the pioneer in setting the culture of Real Marketing Company in Pakistan which offers best services to Builders and Developers & registered sales partner of below housing societies

Capital Smart City

Lahore Smart City

Park View City Islamabad

Park View City Lahore

Taj Residencia Islamabad

Gulberg Greens Islamabad

Responsibilities

As a Real Estate Marketing Executive, my role was to oversee the promotion of property sales on various advertising platforms such as Facebook, Instagram, Linkedin, Google ads, Push messaging, Whats app and formulating sales propositions and project briefings.

Communicating brand’s message to potential clients while simultaneously maintaining business relations with real estate agents by sending and receiving inventory through whats app broadcast and providing specific project updates.

Worked with a professional real estate team on the organization of all real estate marketing ventures, which entails researching the housing market, identifying high-yield investment properties, and collaborating with various vendors and real estate agents.

Well-rounded knowledge of the property market and current real estate schemes and marketing practices. Experienced project multitasking skills, as well as expertise with customer relationship management (CRM) systems.

My role was to develop a high-end real estate business that outcompeted other companies and successfully attracted fresh clients. My goals were to execute marketing strategies and establish brand image as an authority in the real estate market

Devised highly efficient real estate marketing strategies

Monitored housing and property markets to identify potential leads

Maintained contacts with clientele by engaging them with sending newsletters and updates of the real estate markets

Coordination with business partners on potential projects

Provided complete customer facilitation in documentation during transfer of ownerships during sale and purchase activities

Helped clients in submitting their instalments in their respective properties

Collecting inventory from clients, fellow colleagues and other real estate agents and publishing it on different marketing platforms in order to generate sales

Helped and provided guidance to fresh real estate investors

Helped and provided guidance to investors during the trade of their inventories

Provided visits to fresh clients to the societies where they wanted to invest whether in residential properties or either commercial ones

Helped clients in selling and purchasing of their files and physical properties

Co-ordinated sales campaigns, and executed effective marketing plans that converted potential prospects into clients

Small Business Owner – Yousafzai Farms

Mera Begwal Road, Islamabad

January 2017 - December 2021

During my ongoing career in telecom, I observed the need of organic dairy products in our community therefore I took the initiative, resigned from the job, hired 4 workers and started a dairy farm business on a small scale starting with 25 cows which were later raised to the number of 60 and it performed very well, but, winded it up in Dec, 2022 because of inflation and skyrocketing prices of the feed and freight and was unable to manage the expenses.

Responsibilities

Monitoring animal health by observing the behavior and dung of each and every cattle in the morning

Cleaning the stable and pens by removing the dung and the dirt with the staff

Cleaning the barns, barnyards and also keep a check on the available inventory

Milking the cows and goats manually twice daily and collecting all the milk in the drums and delivering it to the respective purchasers were my main duties

We used to milk our cattle twice daily one in early morning

Rotating all the animals between grazing areas to provide enough access to sunlight, grass and water which was perfect for their physical health

Cutting the grass manually at times and feeding the animals depending upon weather conditions

Feeding and tending animals as per their required routine and timings

Preparing feed manually with bare hands twice daily by mixing hay, mustard cake, cottonseed meal, Wanda

Understanding the behavior of every cattle and handled them accordingly

Monitor water lines, air flow and temperature in barns and pens daily

Bookkeeping of medical records of every cattle including deworming & medical health

Sorting and branding animals as per their respective breeds

Making sure the visit of Veterinarian every week and used to take guidance for the better herd immunity

Maintained and provided assistance in the facilities of the overall farm infrastructure including cleaning of stables, barns, barnyards and pens mostly by hand

Provided assistance in breeding activities of animals every time

Monitored general maintenance duties such as herding, rearing, pasture and preventive procedures for cows and goats both

Detecting disease and health problems in the herd, separating and ensuring medical assistance timely

Administered feed supplements to cows and other livestock as directed by the Veterinarian

Kept track of breeding records and vaccination records, administered vaccinations

Calving with extreme pampering

Pampered and provided extreme care to all the livestock and monitored health of the animals all the time because it needs 24/7 vigilance

Mating the cows with bulls naturally and at times used Artificial Insemination

Kept records of each and every animal according to their mating time or whenever artificial insemination was used

Monitoring the tidiness of the farm equipment daily

Feeding and taking care of the calves with extreme care

Transported animals from one place to another by myself during the sale/purchase process.

Alongside also took care of the crops and fields for the animals and timely spraying to avoid diseases

Cultivation and harvesting in the fields

Maintained and operated farm machineries including grass cutters, weigh machine, farm transportation vehicle and one tractor which was used during harvesting and cultivating crops for the animals

We raised and took care of the herd with old school techniques due to lack of heavy machinery and resources in our country

Small Business Owner (Automotive Sales) – Maida Motors & Real Estate Advisors

Near Byco Petrol Pump, Range Road, Shalley Valley, Rawalpindi

August 2016 - December 2021

As a small business owner at my own cars showroom and with the collaboration of investors and two general workers I’ve been through below responsibilities which enhanced my experience and skills in the automotive industry but later in 2021 unfortunately closed the showroom because of inflation, rise in fuel prices and low demand in the market

Responsibilities

Assigned duties and tasks to the workers in cleaning and detailing of the inventory of vehicles included sedans, SUVs, Vans and transportation vehicles

Used to maintain showroom inventory every time so that it should not affect customer experience, sales and overall image of the business

Planed budgets and monitored revenues and expenses of the showroom and each and every vehicle separately

Located, selected and procured merchandise for resale as per their own respective markets and needs

Developed and implemented marketing strategies in sales and services

Provided services to customers in purchasing and selling of their cars and charged commission

Planed, organized, directed, controlled and evaluated daily operations in order to ensure smoothly running operations

Determined merchandise and services to be sold properly

Studied complete marketing research and trends to determine consumer demand and potential sales volume

Resolved problems that raised, such as customer complaints and supply shortages whenever there was a high demand of the vehicles when Uber and Careem came for the first time in Pakistan and the demand of vehicles sky rocketed

Transported vehicles to mechanic workshops whenever there was a small problem and at times also towed the vehicles and took it to the respective mechanics

Took part completely and with curiosity in the repairing process of the vehicle including, Engine problems, Mechanical problems, Electrical problems, Denting processes, Repainting processes, tire problems or whenever there was need for replacements

Took part in purchasing of different items including engines, tires, spares parts, parts that were needed during engine overhaul process or either replacements of different parts of the overall vehicles

Took part in detailing and little changes which took the cars back to life and ready for resale

Inspected and tested mechanical units with the use of mechanic labors to locate faults and malfunctions

Helped mechanics during the issues where they were used to face difficulties in electrical codes due to problems in comprehending English language and lacking in using Google or other search engines in order to remove the faults

Mechanics used to connect diagnostic scanners and when it generated codes then I used to find the answers using search engines on the internet and translated it to them in the respective languages the meaning and guiding them how to fix the issues whether only repairing was required or either complete replacements of parts and sensors or either complete ECU (Japanese used cars were imported into our country with advanced systems and general mechanics were lacking experience in those cars whereas Pakistani cars have less advanced equipment)

Took part in the replacements of the parts as it was my passion and responsibility

Used to pay visits to different markets whenever there was a need of purchase or sale of inventory

Maintained customer friendly atmosphere in the showroom in order to excel in the field professionally

Used to take part in the ownership transfer process of the vehicles and helped the customers where they used to lease the cars from the bank

Keeping records of each and every sale in order to maintain operations and expenses of the showroom

Acquired fair knowledge and experience in Engine repairs,4-wheel drive, Electrical and electronic systems, Diesel engines, Diagnostics, Alignment, steering and suspension, Brake system, Hydraulic system, Fuel and emission system, Ignition and electrical system, Automatic transmission, Standard transmission, Engine repair and overhaul, audio & video components and speakers, Plastics repairs, Auto body painting, Welding, Imported vehicles, Front end components, Heating, ventilation and air conditioning (HVAC) system

Performed scheduled maintenance service of all the available inventory

Tested and adjusted repaired systems according to manufacturer's specifications

Inspected and tested mechanical units with the use of mechanic labors to locate faults and malfunctions

Monitored budgets, expenses, revenues and profits of the showroom

Quality Assurance, Training & Standardization Executive

ZONG CM-Pak (Telecommunications – China Mobile)

Islamabad

September 2012 to August 2016

Responsibilities

Continuous improvement to the existing Quality Practices to keep the staff relevant to the duties being performed by the required functions in the Company

Client service minded person who enjoys coaching and training staff and guiding them how to coordinate with clients queries and complaints by using different training techniques

Able to counsel customers on technical issues on the phone, via the internet, and face to face

Worked independently on special projects which include activation & deactivation of the services

Managed details and multiple tasks, and meet required deadlines

Performed in various Credit Counselling duties as needed, including counseling clients according to their requirements

Assisted with team management duties and responsibilities, including hiring, training and performance appraisals

Developed and modified team attitude and their approach towards customers and increased morale

Communicated effectively with cross departments and personnel

Timely evaluation of the calls of the customers and providing guidance where it was required

Trained sales staff and helped them in raising sales volumes

Customer Services Representative – Call Center

Mobilink PMCL (Telecommunications)

Islamabad

August 2007 to August 2012

Responsibilities

Achieved sales targets and provided recommendations for different products as required

Ensuring adherence to all of company’s policies and procedures

Maintained lasting relationships with customers and ensured they feel supported and valued

Engaging in active listening with callers and made sure to calm angry customers down with the use of empathy

Responded accurately and efficiently to callers, explained situations, and provided them with answers

Contacted customers to discuss company’s new services and pitched it to them

Informing and guiding customers about new charges whenever it was applied

Handled customer complaints and provided them with alternates

Maintained customer records by updating their account information using CRM software

Routed complaints of the customers to relevant departments where their issues were resolved and guided them accordingly

Recommended potential products and services to suit customers need and requirements

Education

Master's in Human Resources

Institute Of Management Sciences - Peshawar

April 2006 to March 2008

Bachelors in Management Sciences

Institute Of Management Sciences -Peshawar

September 2002 to February 2006

Intermediate in General Sciences

P.A.F Degree College - Peshawar

September 2000 to April 2002

High School in Basic Sciences

Peshawar Model School - Peshawar

January 1991 to April 2000

Skills

Efficient interpersonal skills

Team player

Flexibility

Repetitive tasks

Physically demanding

Combination of sitting, standing, walking

Standing for extended periods

Bending, crouching, kneeling

Well organized

Dairy farming skills, knowledge & experience

Multitasking

Problem solving

Driving & operating machinery

Customer Experience

Training and Development

Customer Experience Management

Strategic Thinking

Customer Service Management

Sales Management

Microsoft Office

Driving

Construction Work

Mechanical Work

Home Plumber

Accounting & Finance

Time Management

Customer Support

Commercial Operations

Hand-to-eye coordination

Languages

English

Urdu

Hindi

Punjabi

Driving License

Class A & B

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