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Medical Assistant Customer Service

Location:
Houston, TX
Posted:
October 04, 2023

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Resume:

STARR WALKER • Houston Texas ***** 313-***-**** adz5yf@r.postjobfree.com

PROFESSIONAL SUMMARY SKILLS

● Time management

● EMR

● ICD-9 Coding

● Prior authorizations

● Scheduling

● Recording data Entry

● Patient confidentiality

● Organizational Skills

● Detailed Oriented

Medical Assistant/ ED technician

Henry Ford Health System – Detroit, MI

10/12/2020-current

• Monitor patients/ Vitals

• Splinting, Dressing wounds

• Phlebotomy/ Injections/ Immunizations

• EKG’s/ Cardio monitoring

• Assisting with positioning

• Covid testing, Pregnancy testing

• Documentation monitoring

• Triaging phone calls

WORK HISTORY

Phlebotomist Technician

● Measuring vitals

● Triaging

● Venipuncture/ injections/ IV’s

● Medication refills

● EKG’s

● Customer service/ Communication

● Medical office administration

● Surgical Clearance

St John Hospital - Detroit, MI

07/201*-******

● Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles

● Stocked phlebotomy cart or carrier with appropriate supplies

● Accurately labeled vacutainer tubes with patient name, date and time of collection

● Obtained blood specimens by performing venipunctures and finger sticks per day

● Verified important patient information for entry into patient management system

● Organized daily work based on collection priority

● Performed bedside tests

● In-Patient & Out-patient phlebotomy tasks

Perioperative Tech

MC Claren Surgery Hospital

03/2015- 5/2018

● Educated patients and loved ones regarding operating procedures, expectations, side effects and recovery process

● Started IV's

● Vitalized Patients

● Shave preps

● EKG's

● Assisted with patient discharges and patient transfer to nursing units

● Reported patients' status and delegated nurse assignments to achieve optimal outcomes

● Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes

● Equipped patients with tools and knowledge needed for speedy and sustained recovery Lab Assistant

DMC - Detroit, MI

6/2010- 7/2015

● Processed patient specimens according to priority and documented results

● Provided exceptional customer service

● Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories ● Alliquoted specimens & transported

● Centifudged specimens

● Tracked collected specimens by initialing, dating and noting times of collection

● Prepared samples for shipping and disposed of bodily fluids in proper containers

● Prepared blood smears and determined levels of normalcy Medical Assistant/ Clinical Coordinator

Mobile Doctors - Southfield, MI

3/2000-3/210

● Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes ● Phlebotomy/ Vitalizing

● ICD-Coding

● Prescription refills

● Scheduling

● Training medical assistant / Physicians

● Reviewed and prepared physicians documentation for medicare guidelines

● Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation

● Interviewed new MA'S & Physicians

● Obtained all prescribed laboratory testing

● Assisted physicians in follow-through of care

● Participated in Continuous Quality Improvement (CQI) activities

● Prepared initial patient charts for admission

● Completed clinical procedures and gathered patient data for interpretation by physician

● Taught patients about medications, procedures and care plan instructions EDUCATION

Wayne Community College – Detroit,MI

Health care Management

Detroit Business Institute - Downriver - Detroit, MI Certificate Medical Assisting

07/1998

Martin Luther King H.S. – Detroit,MI

Diploma

06/1990



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