Samantha R. Kopelman

**** ****** *** * *** *** Minneapolis, MN 505-***-**** adz5ye@r.postjobfree.com

EDUCATION & CERTIFICATION

Bachelor of Arts in Psychology (Honors); Bachelor of Arts in French June 2015

Knox College, Galesburg, IL

GPA: 3.75/4.0

RELATED EXPERIENCE

Online Financial Coach, Self Employed, Minneapolis, MN August 2021-Present

Self-employed coach/consultant working with online business owners. Responsibilities include working one-on-one with clients to help them clarify their financial goals, gain ownership of their business and create a specifically tailored action plan to help them get closer to their goals. This position also includes online marketing, creating written and video content daily, and requires strong interpersonal skills.

Case Coordinator, Cigna Behavioral Health, Eden Prairie, MN June 2019-August 2021

Full-time position as a Case Coordinator in the Behavioral Health department of Cigna. Responsibilities included interacting directly with health care professionals and scheduling onsite mental health assistance for emergency situations at companies. Required high level customer service skills, empathy and strong communication skills.

Senior Care Associate, Cigna Behavioral Health, Eden Prairie, MN Jan. 2017-June 2019

Full-time position as a Personal Advocate in the Behavioral Health department of Cigna. Responsibilities included educating customers about their benefits, helping navigate complicated health insurance concerns, and assisting customers in finding mental health assistance in their areas.

Worked one-on-one with customers over the phone to assist them with any questions about their health insurance benefits, as well as problem solve any issues around their insurance, and educate them on their available resources within their plans. Also worked to help them find mental health resources in their area, often reaching out to providers on their behalf.

Advanced Psychology Teacher, Psychology Department, Knox College-Galesburg, IL 2015-July 2016

Full-time position as a faculty member at Knox College. Responsibilities included tutoring students in a variety of psychology courses, academically advising students, and teaching an intermediate-level course

Worked one-on-one with college students in psychology courses to identify gaps of knowledge and help them better understand the material so as to achieve academic success

Taught a weekly, intermediate-level course focused on important skills needed for success in college, such as research skills, memorization, and study techniques

Assistant Clerk, Artful Tea, Santa Fe, NM, Summer 2014-Summer 2016

Gained experience interacting with customers, managing and organizing merchandise, keeping financial records, and maintaining a filing system

Day Manager, Mucho Gusto, Santa Fe, NM, Summer 2015-Summer 2016

Gained experience managing employees, keeping track of daily finances, handling cash, interacting with customers, and keeping comprehensive online records of daily business

ADDITIONAL EXPERIENCE

Language Instructor, Carl Sandburg Literacy Coalition, Galesburg, IL 2014-2015

Instructed one-on-one biweekly tutoring of adult students in need of literacy and language instruction

Developed curricula specialized for students to improve levels of reading comprehension and reach individual academic goals

Teaching Assistant, Psychology Department, Knox College-Galesburg, IL Fall 2014

Taught weekly lab for an introductory Psychology course

Responsibilities included grading homework/lab reports, providing tutoring, and feedback for students

Research Assistant, Psychology Department, Knox College-Galesburg, IL Spring 2012

Worked one-on-one with Professor Daniel Peterson doing research on memory by planning

and implementing a research experiment on language learning

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