Dora LeBlanc

**** * ******* ***

Missouri City, TX 77459

Cell: 832-***-****

adz5xz@r.postjobfree.com

Service-focused, technically skilled, and hardworking office support professional with 20+ years of experience as an Administrative Assistant, Office Manager, and Receptionist. Advanced skills in MS Office (Word, Excel, Access, PowerPoint, and Outlook); demonstrated ability to learn new computer programs quickly. Expert interpersonal and communication skills -- known for tactful handling of sensitive, confidential issues; ability to resolve customer/employee complaints; and timely completion of polished, executive-level reports and presentations. Reputation for dependability, honesty, dedication, and enthusiasm. All while providing premium service to both internal and external customers and colleagues.

EXPERIENCE

June 2022- Present

Houston Methodist Hospital/ Research Institute-

Executive Assistant to Professor and Chair Dr. John P. Cooke,

K. Brannan Ph.D., Daniel Kiss Ph.D., and E. McRae Ph. D,

Responsible for coordinating and maintaining the daily operations of support for the department and ensuring that accountable deadlines are met promptly and professionally. Responsibilities include screening telephone calls, ordering dept. supplies, receiving, and directing visitors; may resolve routine inquiries, take minutes for the Dept. Chair faculty meetings, schedule and maintain multiple calendars, and coordinate travel arrangements with itineraries. I also assist with department payroll, maintaining financial records and processing requisitions and reimbursements, facilitating communication between departments, and other duties as assigned.

Sept 2014-May 2022

Fort Bend ISD

Kempner High School- Counselor’s Clerk

First Colony Middle School -Administrative Assistant

Serve as suite Receptionist and receive visitors; manage walk-ins and Counselor appointments using positive customer service techniques. Provide administrative support to (5) Counselors within the suite. Ensure smooth day-to-day operation of the Counseling Suite.

Manage Counseling visit Logs and Outlook calendars.

Request/Send transcripts

Establish, organize, and maintain cumulative folder and test scores

Supervise Student office helpers

Cross-train in Data Entry to cover in case of absence or assist in the peak of Registration.

Responsibilities include screening telephone calls, receiving and directing visitors, resolving routine inquiries, and scheduling and maintaining several calendars of appointments & meetings.

March 2013 – Aug 2014 (Temp)

The Power Center - Administrative Assistant to the Executive Director

Duties include resolving administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions. Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies. Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

Nov 2009 – March 2013

Texas Night Life Ventures – Regional Manager

Restaurant and nightclub manager in charge of staffing, payroll, scheduling/staffing, day-to-day operations, and marketing. Oversaw renovation and helped to re-launch both lounges and restaurants increasing customer base and revenue in a 6-month period.

Key Accomplishments:

Demonstrated ability to quickly learn organizational processes, workflows, policies, and procedures of various companies. Handled a range of administrative support and office management functions. Developed PowerPoint presentations, new tracking systems, and reports that were praised for their quality, comprehensiveness, and timeliness. Answer telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints. Achieved superior marks on client evaluations and repeatedly offered full-time positions at the culmination of temporary contracts.

EDUCATION

1992-1996 Pearland High School Pearland, Texas

Skill Name Skill Level Last Used/Experience

MS Office Suite/ Expert Currently used/10 years

MS Project /Intermediate 1 year ago/1 year

Database Administration /Expert Currently used/10 years

Spreadsheets/ Expert Currently used/8 years

Filing & Records Management/ Expert Currently used/12 years

Front-Desk & Phone Reception/ Expert Currently used/12 years

Customer Service Expert/ Currently used/14 years

Payroll Intermediate/1-year ago/2 years

Office Management Expert/1-year ago/8 year

General Bookkeeping/ Intermediate 2 years ago/8 year

Executive-Level Reports/ Expert Currently used/4 years

Calendaring/Scheduling/Meeting Planning Expert Currently used/12 years

Administrative & Executive Support/ Expert Currently used/8 years

Word Processing/Typing (45 WPM) Expert Currently used/4 years

ADDITIONAL INFORMATION Extensive experience in delivering bi-lingual (English and Spanish) customer service. I have many years of interacting and mentoring the youth and have founded my own Non-Profit (LEAP) AND Athletic Org. (God First Crusaders) catering to the development of young children.

References upon request

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