Jesse Pérez

adz5xr@r.postjobfree.com

860-***-****

Summary

Knowledge of functioning and use of information systems and technology

Knowledge of IT equipment.

Knowledge of help desk management tools and utilities

Knowledge of computer operations and methods of preparing work for processing

Knowledge of data control functions specific to job stream maintenance and documentation

Basic knowledge of concepts of network and microcomputer operating systems

Oral and written communication skills; technical problem-solving skills

Ability to install and maintain microcomputer hardware, software, and basic network components

Ability to analyze and troubleshoot simple operational and data communications problems.

Technical skills

OPERATING SYSTEMS: Installing, maintenance, and troubleshooting of Standalone and Network Operating Systems, including Windows 98, 2000 Pro, XP Pro, Windows 7, 2000 Server, Server 2003

COMPUTER HARDWARE: Installing, configuring, upgrading, diagnosing, and troubleshooting system hardware and peripheral devices such as motherboards, processors, memory, printers, and basic networking equipment

SECURITY: Applying security concepts to PC's and networks, including encryption, firewalls, secure Web communication, VPNs, Public Key Infrastructure, and protection against hackers

MICROSOFT OPERATING SYSTEMS: Deployment, support, and troubleshooting of XP Pro desktop operating system and the use of XP Pro in Windows-based networks

DESKTOP SUPPORT: Customer service and the use of applications for Help Desk support of users; support for personal productivity applications, including Word, Excel, and PowerPoint; review of Apple Macintosh OS

Experience

NSC Global LLC- New York, NY Dec. 2014- Present

Transitioned from ATOS to NSC Global

Voya Field Tech Engineer for VOYA Financial

Windows 10 Migration Lead Engineer

Installed Application, Hardware, & Software

Migrated over 3000 local users as well remote users

Duties include helping users via phone support, & direct support, with everyday issues Hardware & Software installation & configuration, repairs, virus removals

Troubleshoot everyday hardware or software issue, via phone or in person support

ATOS IT Solutions- Windsor, CT. Dec. 2011-Oct. 2013

Desk side support for VOYA Financial employee

Windows 7 Migration Lead Engineer

Installed Application, Hardware, & Software

Migrated over 3000 local users as well remote users

Duties include helping users via phone support, & direct support, with everyday issues Hardware & Software installation & configuration, repairs, virus removals

Native Staffing-Baltimore, MA JUN 2010-Dec. 2011

PC Refresh project for ING for which lead to fulltime employment with Atos IT Solutions

Loaded specified software packages such as operating systems, word processing and spreadsheet programs, Adobe, Citrix, Lotus Notes, and Same time

Performed Active directory updates hardware & software installation.

Data migration of remote & local end users.

Desk side support

Phone Support

Printer technician (from Jun 2010-Jul. 2010)

• Contract work Lexmark Printer Project deployment of new network printers for

The Hartford Insurance Group

• Set up the network printers, assign IP Addresses, and push software to the printers using ESF software (Generic Lexmark configuration software)

Insight Global-Rosemont, IL. Mar.2010, -May 2011

• Computer refresh project for H.U.D.(Housing Urban Developing)

• Data Migration of 200 units

• Application updates, software, new hardware installation

• Antivirus updates installed

• Printers & Drives Mapped

The Computer Merchant- Norwell, MA Aug.2010-Dec.2010

• Performed Levels 1 and 2 desk side & some phone support for all of UTC & Pratt & Whitney employees.

• Loaded specified software packages such as operating systems, word processing and spreadsheet programs into computers.

• Responsible for performing Data Migration from old units to new units and installing printers within the network.

• Demonstrated solid customer support skills in the team using strong written and verbal communication skills.

• Supported internal employees utilizing my skills in Adobe, Microsoft office, Microsoft Outlook Windows, and TCPIP.

• Performed Blackberry installs up to email account creation.

• Used remote tools for more difficult troubleshooting tasks.

Robert Half Technology- Manchester, N.H. Apr. 2010 - May 2010

Contract work for Conn. Natural Gas

• Worked with end users on daily basis with either software, hardware or printer issues

• Worked 40% phone support & 60% Desk side support.

• Determined whether problem was caused by hardware, software, cables.

• Spoke with coworkers to research problems and find solutions.

• Loaded specified software packages such as operating systems, word processing and spreadsheet programs into computers

Staff mark- Windsor, CT. (On Call Field Tech) Aug. 2008 -Dec. 2011

• PC rollouts.

• Loaded specified software packages such as operating systems, word processing and spreadsheet programs into computers.

• Performed Active directory updates, Data Migration, hardware & software installation.

• Monitored services for early detection of product issues and proactive product stabilization and support.

• Assigned work projects such as converting new hardware and software.

Education

COMPUTER AND NETWORKING TECHNOLOGIES - DIPLOMA

Porter & Chester Institute, Wethersfield, CT 2006 - 2007

• ComptTia A+ Software

• ComptTia A+ Hardware

• ComptTia Security +

• Microsoft Certified Professional (MCP)

• Fluent in English & Spanish

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