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Customer Service Team Leader

Location:
Tacoma, WA
Posted:
October 04, 2023

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Resume:

Jade Wright

adz5xk@r.postjobfree.com

SKILLS

● Excellent Customer Service

● Organized and efficient

● Self-motivated

● Recruiting

● Strong verbal & interpersonal communication skills

● Analytical & problem-solving skills

● Team Leader

EXPERIENCE

Seattle Search Group/BECU Remote, WA

Jan. 2022 - Feb. 2023

Recruiting Coordinator, contingent

● Provide exceptional candidate experience and client results through supporting the team with complex scheduling, logistics, candidate engagement/follow-up, administrative support and metrics/reporting.

● Manage a high volume of complex scheduling requests using MS SharePoint portal and MS Outlook tools

● Independently make quick experience-based decisions that optimize the candidate experience

(common judgment calls include loop changes, process fiascos, candidate status changes, sensitive messaging issues and hiring manager preference changes).

● Build strong partnerships with Recruiters; understanding their client groups, their typical recruiting coordination support needs and Service Level Agreements

● Process new hire paperwork and send all pre-hire tasks/notifications using Applicant Tracking System (ATS) and other tools.

● Ability to relate to all levels of internal and external stakeholders Telecare Corporation Federal Way, WA

May 2020 - Dec. 2021

Office Coordinator I

● Maintain personnel & confidentiality files of employees active and terminated

● Schedule interviews, prescreen candidates, check references, schedule new employee physicals,

create conditional offer letters/bonuses

● Onboarding new hires & coordinated training & work schedule

● Post & close open positions, worked closely with TA and compensation dept.

● Maintain OSHA logs and completes Workers’ Compensation Reports, complete incident reports.

● Participate and help coordinate monthly safety meetings

● Point of contact between program and IT for maintenance of phones, computers, hardware & software, provides computer system support to staff

● Point of contact for ordering supplies & equipment for program

● Helps facilitate staff scheduling

● Prepare and validate payroll

● Safeguards confidential information (HIPPA)

Wrights Rentals Tacoma, WA

Mar. 2018 - Mar. 2020

Property Manager

● Manage all aspects of assigned properties

● Design business plans for assigned properties that suit customers’ needs

● Inspect and arrange maintenance to meet standards

● Maintain a positive, productive relationship with tenants

● Negotiate lease/contracts with contractors in a timely and reliable manner

● Advertise and market vacant spaces to attract tenants

● Collect receivable accounts and handle operating expenses

● Develop and manage annual budgets by forecasting requirements and analyzing variances, data and trends

● Oversee properties’ personnel and assess its performance

● Accomplish financial goals and report periodically on financial performance

● Source and build relationships with prospective clients to expand business opportunities

● Update job and market knowledge

Greater Lakes Mental Health Lakewood, WA

May 2015 -Mar. 2018

Team Leader

● Team leader to eight front desk staff at two different locations

● Coached & trained all assigned staff

● Coordinate processes and changes between clinical teams & Business Services Department

● Team Building

● Critical thinking & problem solving

● Schedule clinical & medical appointments

● Checking in clients

● Highly utilized Outlook & Psych Consult

● Maintained strong relationships with managers & Physicians Franciscan Medical Group Tacoma, WA 2015

Patient Access Representative

● Answer multi-phone line

● Schedule patients over the phone and at front office

● Insurance verifications/authorizations

● Medical records review

● Help maintain doctors daily schedules

Sept. 2014 - Apr.

● Utilize MS Word, Outlook, Sage & Epic Pacific

Gynecology Specialists Seattle, WA Jul. 2012- Sept. 2014 Scheduling Coordinator

● Coordinate scheduling for six physicians/surgeons

● Answer multi-line phone, schedule appointments and provide insurance verifications

● Utilize MS Word, Outlook, Centricity scheduling, Epic Swedish Medical Center Seattle, WA Aug. 2008 – Mar. 2012 Patient Service Coordinator

● Answer multi-line phones, schedule appointments, performed lead administrative duties

● Provide excellent customer service, check-in patients, maintain front office

● Billing & insurance verification, collect co-pays, reconciliation of daily co-pays & make deposits

● Helped maintain over 25 therapist schedules in a fast paced environment, create monthly statistics for five campuses

● Kronos, scheduler for L&I- work closely with workers compensation department & Labor & Industries, open/close department

Nautica International Seattle, WA Dec. 2004 – Apr. 2007

Sales Specialist & Merchandiser

● Provide excellent customer service to our customers & store personnel

● Merchandising new products, keeping departments looking clean and organized, setting up visual displays in the Nautica shops, special ordering for customers, achieving monthly goals by working closely with our sales specialists.

Facet Gallery Bellevue, WA Jul. 1998 – Jun. 2006

Sales Associate/Merchandiser

● Customer service, special events coordinator, following up with clients, maintaining mailing list, visual merchandising, shipping/receiving, buying, inventory control, making deposits, special ordering, open/close.

EDUCATION

● Argosy University, Seattle, WA

BA –Business Administration

● The Art Institute of Seattle, Seattle, WA

AA – Fashion Marketing

References available upon



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