Marianne Alden

Mentor OH *****

adz5x0@r.postjobfree.com

440-***-****

Effective professional with proven success and expertise in developing customer loyalty to maintain

and increase repeat business.

Work Experience

Customer Service Advisor

Junkin & Company Financial Services - Burton OH

September 2020 to March 2023

Contacted those expressing an interest in discussing options available to them for Medicare insurance through

incoming mail cards, inbound/outbound phone calls, emails, and texts. Through individual discussion, pinpointed

plans and benefits available with focus on sending specific information to establish new clients for assistance through

our office. Served the states of Illinois, Ohio, and the Carolina’s. Assisted internal advisors in setting appointments using

Calendly. Worked both in the office for periods of time as well as remotely from my home office.

*Assisted clients with a warm and professional attitude

*Handled emails, inbound and outbound calls, texts

*Scheduled appointments

*Assisted prospects with questions, comments, concerns

*Qualified individual with Medicare options and available benefits

Marketing Associate

Bright Covers, Fabrication Group - Cleveland, OH

April 2018 to October 2019

Assisted in the development and implementation of procedures to establish

a call center for a young, growing company. Set appointments and scheduled

nine design consultants in five states using Market Sharp Marketing and Management Software via phone,

email, and SMS messaging. Confirmed daily appointments.

Call Center Representative

Joyce Factory Direct - Berea, OH

July 2017 to April 2018

Inbound and outbound calls setting appointments for a home improvement

products company.

Caregiver

Corporate and Private Care Lake, Geauga, Cuyahoga, Summit Counties, OH

2011 to 2018

Care of elderly, with special emphasis on care of dementia clients.

Manuscript Editor

Maiden Dreams Publishing Company - Lyndhurst OH

2011 to 2011

Rewrites and editing book manuscript for publishing; contract position fulfilled.

Account Executive

National Strategic Corporation - Wickliffe, OH

2010 to 2010

A customer service, phone contract position, which entailed selling internet advertising for USA Sports Travel, a

sports fan's travel website. Collected payments, aided in designing ads, set appointments for new venture, general

administrative duties.

-My ability to grasp new concepts lead to my success in outperforming all six colleagues within three weeks,

serving as a driving force behind the success of the project, per my supervisor.

Receptionist

All Creatures Animal Hospital - Geneva, OH

2008-2010

Scheduled and confirmed appointments, emergency calls, opened, closed, the clinic including all end of day reports,

cash drawer, bank deposits, verified shipments received, checked in and out clients/ patients, kept accurate and

detailed medical charts, filled prescriptions, photographed patients for files, maintained a clean and orderly

workplace, responded to mail, sent out condolence cards, charted cremations, advised pet parents of care,

procedures, and costs.

-Successfully worked with ClienTrax and Avimark veterinary computer software.

Education - Associate in Music

Duquesne University, School of Music Pittsburgh PA

Skills

* Customer Service (10 years)

* Call Center (5 years)

* Customer Support (10 years)

* Senior Care (8 years)

* Negotiation

* Phone etiquette

•

Assessments

Customer Focus & Orientation

Highly Proficient

Responding to customer situations with sensitivity.

Highly Proficient

Logic & Verbal Reasoning

Proficient

Call Center Customer Service Highly Proficient

Applying customer service skills in a call center setting.

Highly Proficient

Sales: Influence & Negotiation

Highly Proficient

Persuading reluctant customers to buy products or services, and influencing and negotiating with

customers to meet sales goals.

Highly Proficient

Verbal Communication

Highly Proficient

Customer Focus & Orientation

Expert

Responding to customer situations with sensitivity

Highly Proficient

Applying customer service skills in a call center setting.

Highly Proficient

Speaking clearly, correctly, and concisely

Highly Proficient

Work Style: Conscientiousness

Expert

Tendency to be well-organized, rule-abiding, and hard-working.

Expert

Veterinary Receptionist Skills

-

Proficient

Managing practitioner schedules and maintaining accurate patient records

Proficient

Recruiting

Proficient

Managing the candidate sourcing and selection process

Proficient

Attention to detail

Identifying differences in materials, following instructions, and detecting details among distracting information.

Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

● Strong interpersonal communications skills

● Ability to learn new computer programs quickly

● Adept at problem solving, but recognizing a situation prior to it becoming a problem

● Solid multitasking and organizational skills

● Detail oriented

● Experience managing people and delegating duties effectively

● Inquiries to Appointments set 84%

Contact this candidate