Yolanda J. Hicks

**** ****** ****.

Westland, MI. 48186

313-***-****

adz5ww@r.postjobfree.com

OBJECTIVE

To obtain a position that will utilize my skills and offer the chance for advancement as well as the opportunity to gain additional skills and experience.

EMPLOYMENT

Grifols – Biomat Inkster, Inkster, MI

3/2019 – 2/2023 Quality Associate

Maintain oversight of the center’s quality management system and ensure continuous quality improvement by addressing deficiencies in a timely manner and communicating concerns to the appropriate parties. Direct and monitor processes and ensure center compliance with all applicable state, federal, and company designated regulations. Implement Standard Operating Procedures (SOPs) for quality control and all regulatory compliance. Ensure the donor center operates in a manner which assures product quality, donor suitability and donor safety. Responsible for oversight of all aspects of internal and external audits including audit preparation, execution, responses, implementation of corrective/preventative actions, assessment of corrective actions, and follow-up as required. General Motors – Romulus Engine Plant, Romulus, MI 8/2016 – 3/2018 Production / Assembly Line

General assembly of V6, V8, and small and large truck engines. Lear Corporation, Taylor, MI

1/2013 – 7/2016 Quality Technician

Perform Start-up checks and maintain respective log, visually inspect parts to ensure that surfaces are free from defects, follow the proper procedures when out-of-control conditions occur, conduct final quality audits on parts being shipped to customers, provide training for new quality issues, operate computers, calculators, calipers, CMM’S and various gages, read and interpret blueprints, develop daily quality reports, support the development and control of customer quality requirements, company policies, procedures and work instructions. Budco / Kelly Services, Highland Park, MI

01/2009 - 5/2009 General Motors Call Center Customer Service Representative Contacted General Motors customers to update and verify vehicle fleet information. Updated fleet information in General Motors computer database.

Ford Motor Company, Flat Rock, MI

07/2007 - 11/2008 Production / Assembly Line

General assembly, vehicle production, properly assembled rear end axles for the Ford Mustang and the Mazda 6 vehicle lines. Attached dust shields, rotors, calibers and brake lines securely, using a variety of different tools. Ford Motor Co. - Michigan Truck Plant, Wayne, MI

01/2007 - 06/2007 Production / Assembly Line

General assembly, vehicle production, worked with other team members to ensure vehicles were properly waterproofed and sealed to avoid water leaks and other warranty concerns. Ford Motor Credit Co., Allen Park, MI

08/2001 - 06/2006 Call Center Customer Service Representative Contacted customers regarding past due payments. Initiated and received incoming collection calls. Released titles and lien statements for paid in full accounts. Customer title work, and handled Transfer of Equity and Rewrites. General Motors, Romulus, MI

05/1995 - 07/2001 Technical Writer / Editor

Edited and proofread service information for publication in paper service manuals, on CD-ROM, and via GM's website. Supported engine Control Developers by reviewing paper manuals for grammar, link errors, and technical content. EDUCATION Wayne County Community College, MI Major: Business and Administration References available upon request