MELISSA COOK

Tucson, AZ *****

480-***-**** - adz5wn@r.postjobfree.com - Online Digital Resume

PROFESSIONAL SUMMARY

Detail-oriented and knowledgeable healthcare professional skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Dedicated medical assistant who works well Independently or with a team. Offering over 5 years of experience in fast paced settings.

SKILLS

•Proactive and self-motivated • Medical Terminology

•Strong organizational skills • Multi-Line Telephone System

•Good time management skills Operation

•Microsoft office • Pharmacy Relations

Exceptional communication • Updating Medical Records Interpersonal skills • Coordinating Drug Refills

•HIPAA Compliance • Electronic Health Records

WORK HISTORY

05/2023 to On-call manager

CURRENT Bayada Home Health Care – Tucson, AZ

Fill vacancies that arise in a timely manner

Develop work schedules by allocating employees in shifts and positions.

Effectively communicate with caregivers/clients/staff/managers

Assist with all aspects of office administration.

Answer and triage calls from caregivers, clients, and prospects

06/2023 to Current. Remote Healthcare Scheduler

Banner Health – Tucson, AZ

Meet performance levels by meeting metrics that are set in training.

Handle high call volume.

Answer patient inquiries in a professional and courteous manner

Ability to move between 2 or more open browser windows while on the phone.

Written correspondence as needed to appropriate provider and staff.

08/2022 to 05/2023 Medical Assistant

Northwest Allied Physicians – Tucson,AZ

•Administer medications, immunizations, EKGs, ear washes, and other patient services.

•Assist in simple office and minor surgical procedures.

•Contact patients, as needed to provide test results, instructions from the physicians, and scheduling of necessary visits.

•Answer telephone/portal inquiries and triage calls

•Record vital signs, symptoms, and other necessary measurements.

•Assist provider with ordering appropriate tests (blood work, X-rays, preventative screening exams, etc.)

09/2021 to 07/2022 Certified Medical Assistant

Pendleton Pediatrics – Chandler, AZ

•Sanitized, restocked and organized exam rooms and medical equipment.

•Communicated clearly and effectively with patient's parents/guardians to verify information, determine purpose of visit and record medical history.

•Called and faxed pharmacies to submit prescriptions and refills.

•Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

•Performed clia waived tests.

•Prepared and administered age-appropriate vaccines and medications to alleviate patient symptoms.

09/2018 to 07/2021 Certified Medical Assistant

Patel Medical Clinic – Sierra Vista, AZ

•Sanitized, restocked and organized exam rooms and medical equipment.

•Called and faxed pharmacies to submit 30-50 prescriptions and refills daily.

•Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

•Monitored rapid strep and influenza test accuracy using quality controls.

•Measured patient pulse oximetry.

•Oriented and trained new staff on proper procedures and policies.

•Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.

•Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.

•Prepared and administered medications to alleviate patient symptoms.

•Taught patients about medications, procedures and care plan instructions.

•Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

•Collected and documented patient medical information such as blood pressure and weight.

08/2014 to 09/2018 WAITRESS

PIZZA HUT ITALIAN BISTRO

•Promptly and empathetically handled guest concerns and complaints.

•Greeted customers and provided excellent customer service.

•Used cash registers and credit card machines to cash out customers.

06/2012 to 08/2014

INFANT TEACHER

CHILD TIME – Tucson, AZ

•Promoted language development skills through reading and storytelling.

•Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.

•Maintained daily records of children's individual activities, behaviors, meals and naps.

•Monitored each student's educational progress with individualized charts and files.

•Developed age-appropriate activities and programs for children from ages 6 weeks to 11 years old.

•Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

08/2010 to 06/2012

WAITRESS

PIZZA HUT ITALIAN BISTRO

•Maintained high standards of customer service during high-volume, fast-paced operations.

•Handled currency and credit transactions quickly and accurately.

05/2010 to 08/2010 CHILDCARE PROVIDER, KIDSWORLD

•Communicated regularly with parents about daily activities and behaviors • Organize activities that allow children to learn and explore interests.

EDUCATION

05/2018 Certified Medical Assistant

Cochise College - Sierra Vista, AZ

Some College (No Degree): General

Eastern New Mexico University - Portales, NM

05/2008

Diploma

Buena High School - Sierra Vista, AZ

CERTIFICATIONS

•Certified Medical Assistant

•CPR/BLS Certified

•Fingerprint clearance card

LANGUAGES

Spanish

Limited Working

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