PROFESSIONAL PROFILE

Senior Business Systems Analyst with 13 years of experience successfully leading and delivering numerous Information Security projects through the full software development lifecycle (SDLC), large scale global e-commerce solutions, and detailed business process analysis. Effectively provide expertise to the PMO through the development of innovative cross-functional and tactical approaches. This results in excellent communication and performance, improved stakeholder business relationships, and satisfaction through greater ROI via a superior value-engineered final product. Plus, it drives greater corporate growth and profitability.

Related skills and personal attributes include:

IAM SailPoint IdentityIQ

Multi Factor Authentication

PAM CyberArk

SSO Ping

Skillful with detailed business requirement analysis and value-engineering solutions Experienced with

Ability to successfully coach and train internal team members, as well as end-users with project manuals

Waterfall and Agile project management methodologies

Outstanding time management and organizational proficiency

Time and result-driven attitude, innate commitment to excellence

Exceptional interpersonal skills for building and maintaining professional relationships

Quick learner and innovative thinker

Analytical and Problem-Solving Skills

Open to rapid change and constantly evolving technologies, business practices, solutions, and methodologies

Proficient with Microsoft Excel, Word, Project, Outlook, Visio, SQL/Oracle, Citrix, SharePoint, and Lotus Notes applications

EMPLOYMENT & PROJECT EXPERIENCE

Senior Business Analyst 8/2022 – Present

Santander/ Collabera – Tampa, Florida 11/2021 – 5/2022

As the Senior IAM Business Analyst, I work directly with business application teams efficiently and effectively to onboard regulatory and prioritized applications including SOX, GLBA and High Risk Rated applications to SailPoint IdentityIQ.

Managed design and solution meetings to map business requirements into technical onboarding requirements in preparation to onboard application to SailPoint IdentityIQ.

Utilized a skillfully crafted onboarding questionnaire to ensure risk is reduced and information security controls and policies are properly conveyed to the development and support teams.

Conducted weekly sessions with the development team to ensure application requirements and custom forms and or workflows are achieved.

Created tasks and work items to route enhancements to the development team.

Managed onboarding development lifecycle and onboarding exception process utilizing the SharePoint onboarding exception portal.

Conducted user acceptance demonstrations with application owners prior to go live on SailPoint IdentityIQ

Validated development for sign off to release the applications from Development to UAT, QA and Production.

Created user access guides and conduct knowledge transfers for business application owners and their teams

Ensured the onboarding questionnaire, user data file and completeness and accuracy audit evidence are captured and stored in SharePoint onboarding repository.

Ensured onboarding exception justifications and approvals are documented prior to submitting applications to the Security Exception Review Forum.

Senior Business Analyst 5/2022 - 8/2022

International Paper – Tampa, Florida

Application owner/ Lead Business Analyst for 4 different applications, responsible for ensuring that scope is defined, responsible for ensuring that development sprint cycles are performing as expected.

Created/updated GCFPAR and NACDWS manuals after every sprint release.

Responsible for documenting and organizing teams for an automated solution for GCFPAR agreement data being sent to SAP.

Defined requirements with the business team and translating requirements into user story format.

Led daily stand-up calls to validate progress from developers and upcoming testing items.

Created sprint release notes via PowerPoint that outlined all user story items and outcomes.

Provide input for creating API technical documentation that outlines the design and how it will be utilized throughout the GCFPAR process.

Responsible for creating test case scenario documentation for all functionality (Positive, fail and end to end).

Created data mapping documentation outlining the front-end fields and back-end connection, data tables, columns, character size etc.

Tested user stories that development released into the DEV and STG environments.

Provided application progress and updates to leadership quarterly.

Senior Business Analyst 3/2020- 11/2021

FIS/ Compass Pointe – Tampa, Florida

Facilitated requirements and perform detailed analysis for multiple projects across the organization. As a Sr. Business Analyst, I was assigned to Profile 8.

oProfile 8

Worked with the Bank of Mitsubishi to document requirements for statement notices.

Analyzed present state of statements to ensure that profile 8 functionality would support the future state.

Reviewed test data requirements with the technical team to ensure that it would render the best results.

Worked with the offshore testing team to create a testing strategy that best fits the JIRA application.

Reviewed 146 notices with the legal and compliance team outlining all changes (examples: Content, XML, Hard Coded).

Created intake process improvement documentation.

Created manual test case scenarios that corresponded to all statement requirements.

Participated in the testing process of statement generation.

Updated compliance business rules within in the internal tool to ensure automation of statements remains in compliance.

Created wireframe mockups to give a visual of how the statements would behave and look future state.

Senior Business Analyst 8/2018 – 10/2019

Portland General Electric – PGE/ TEKsystems, Portland, OR

Facilitated requirements and perform detailed analysis for multiple projects across the organization. As a Sr. Business Analyst, I was assigned to the Cyber Security, Multi Factor Authentication (PING) projects.

oCyberArk Expansion

Completed detailed analysis looking for results explaining how each business unit utilized the application.

Created current and future state use cases.

Participated in gathering high level requirements that was used to create the SOW documentation that would lead to vendor bidding and Demo session.

Worked with the business units to complete UAT. Created UAT manuals for business unit to guide through system process.

Gathered business compliance requirements through multiple sessions with the business rules department, ensured that CyberArk would be compliant while systemically behaving within all rules and business regulations.

Worked with external vendor to manage the compliance pipeline.

Created current state and future state diagrams used for internal business development and preparation for vendors so that potential partners would have an idea of the technical/non-technical infrastructure.

Participated in technical review/analysis sessions, mainly for input for the different applications that would need to be integrated with CyberArk.

Created and maintained the Project shell within the JAMA tool, mainly for tracking Project Documentation.

Documented requirements and created sprint iterations within the VSTS tool, worked with the product owner and technical team to define development times for each sprint.

Worked with the Scrum/development and testing team to ensure that sprints were correct and completed.

oSail Point CIAM or IAM Implementation

Worked with SailPoint implementation team to gather system requirements that would best fit PGE’s organizational structure.

Created new IAM process flows showing the existing and new flow within in one Visio Diagram.

Gathered all business compliance rules and requirements, relayed those requirements to the technical team to ensure that IAM performs by all rules and regulations.

Worked with multiple business units to determine IAM access levels for all users.

Participated in Sprint Demos ensuring to the business that the gathered requirements meet or exceeds expectations.

Participated in testing of sprints, ensured that bugs were logged and daily status meetings were completed with the testing team.

Created business cases to ensure that all scenarios are covered.

Created Wireframes for the business managers to sign off on look and design.

oMulti Factor Authentication M.F.A

Performed detailed analysis to determine the security and rules that needs to be implemented for all applications.

Gathered detailed requirements from business SME’s across the organization for MFA per application.

Performed PING installations with all user within PGE.

Created UAT manuals for drop by event.

Participated in gathering information that was used to create the SOW documentation that would lead to vendor bidding and Demo session.

Worked with the vendor reviewing PGE’s current state with intentions to reveal best practices for the PING implementation,

Scheduled and participated in PGE’s PING MFA drop in event, created presentations and guides for users that may need further assistance after the event.

Created a job aid that outlines MFA process using Yubikey, Desk and Mobile Phone.

Worked with change manager and business managers to ensure information that was being communicated to business units was indeed correct before sending out the final communication.

Senior Business Analyst 11/2017 – 6/2018

Northwest Natural/ TEKsystems, Portland, OR

Facilitated requirements gathering sessions with the business partners, supported the business/I.T. SharePoint 2013 implementation initiative. Provided technical and business expertise for all aspects of the projects. Responsible for creating SharePoint Architecture for departments that were assigned to me.

oCRM Dynamics

Created Visio Business Process Flows that outlined each step for all work streams.

Created mockups using Balsamiq giving the business visuals of how the system interface would look and feel.

Created a work stream matrix detailing the features that are associated within CRM and SAP.

Scheduled meetings with the business to gathering requirements.

Created UAT materials to guide business units through system testing.

Led meetings with the business for demonstration of newly developed Sprints.

Created documentation for business requirement signoff purposes.

Created solution approach documentation after detailed gap analysis, intent to provide the business solutions in numerous areas of the project.

Mined data from previous vendors, compiled data and vetted with the business for relevancy.

Participated in the automation analysis and redesign of the manual business processes.

Created documentation outlining all business logic that needs to be accounted for pertaining to all CRM interfaces. This detailed information was provided to the architects to ensure all business logic would be captured in the design.

oSharePoint 2013

Analyzed business data, process flows and day to day activities to development SharePoint Structure for numerous groups.

Revamped existing workflows with the intentions to enhance department functionality.

Worked with the technical team to ensure that the SharePoint workflows were implemented correctly.

Created manuals for the business users identifying how and where to go to request for a new SharePoint site.

Gathered Requirements for the Badge Process (New badge, Access changes, Renewals, Extensions).

Worked with the Technical Team to create SharePoint logic.

Business Systems Analyst/PM 10/2016 – 9/2017

CitiGroup/TSR Consulting, Tampa, FL

Facilitated requirements gathering sessions with the business partners, supported the business/I.T. team in the selection of the new software solution. Assisted vendors with demo requirements; provided technical and business documentation for all projects. Responsible for the creation of the configuration matrix also for configuration updates for business systems purposes.

Example Projects:

oTPRAP 2.0 3rd Party Risk Assessment Application

Defined scoped and managed sensitive project deliverables.

Created documentation outlining the timelines and milestones for TPRAP 2.0.

Defined testing strategy plans for the offshore testing team.

Worked with business and development team to gather requirements for creation of U/I and web design.

Scheduled workshops for end users to demo functionality of new applications.

Performed daily standup calls with Business Analysts, Quality Assurance and Development teams to determine completion percentages.

Managed the disbursement and completion of test script writing and execution throughout the team.

Monitored project progress & created updates for senior management identifying resolved issues versus defects pending completion.

Created documentation outlining the risks that directly impacts the lifecycle of the project.

Used Jira for creating, updating, and managing test case statuses.

Business Systems Analyst 11/2015 – 07/2016

Bealls Inc. /TEKsystems, Sarasota, FL

Facilitated requirements gathering sessions with the business partners, supported the business/I.T. team in the selection of the new software solution. Assisted vendors with demo requirements; provided technical and business documentation for all projects. Responsible for the creation of the configuration matrix, and for configuration updates for business systems purposes.

Example Projects:

oHuman capital and Finance (System Solution)

Gathered demo requirements from the business units through multiple JAD sessions.

Created documentation outlining the needs and desire the business would like the vendor to demonstrate during system demo sessions.

Worked with vendors to assure that all requirements in the documentation would be covered in the demo sessions.

Worked with external vendors (Oracle, SAP and Infor) to coordinate demo schedule for Bealls.

Gathered interface requirements from the business stakeholders and vendor implementation team through JAD sessions.

oKronos (Employee Time Solution)

Created test scripts for all business users to perform during UAT.

Performed/documented system end to end testing to ensure that Kronos functioned as expected.

Documented/Worked with (Kronos) vendor to fix defects that were raised during end to end testing and UAT.

Worked with business units to update validation/change of requirements for system functionality.

Created system application manuals for end users.

Scheduled and performed multiple training session for end users.

Developed U/I and U/X design.

Worked with external vendors (Oracle, SAP and Infor) to coordinate demo schedule for Bealls.

Gathered interface requirements from the business stakeholders and vendor implementation team through JAD sessions.

Created user stories outlining functionality for specific requirements.

Organized sprint planning sessions with the product owner and team members throughout each phase of the project.

Business Systems Analyst 3/2015 – 10/2015

PriceWaterhouseCoopers /Veredus Corp., Tampa, FL

Facilitated requirements gathering sessions with the business partners, supporting the business unit acting as lead liaison straddling the gap between multiple IT groups and the business. Initiated and developed UX/UI designs giving an OOB/SAAS (Out of box) application visual to the PMO. Analyzed requirements properly ensuring all requirements meet the business initiatives.

Example Projects:

oImplementation of Talent link (Application by Retain) 170 territories

Gathered interface requirements from the business stakeholders by facilitating numerous JAD sessions.

Created detailed user stories that supports business and system requirements within TFS (Team Foundation Server).

Tested sprints to ensure development expectations were met throughout UAT.

Involved in on going JAD sessions with end users to define application design.

Created/managed a CDS (Core data Structure) outlining the design and configuration of the system.

Created Business Analyst task spreadsheet to ensure all task items were captured and visible to all parties both IT and business units.

Facilitated meetings with the Third-Party business (Retain) ensuring developers understand the ask of the business/system requirements.

oSharePoint Site Implementation for Human Capital (Multiple lines of service) Global Project 170 territories

Gathered interface requirements from each line of service through multiple JAD sessions.

Created documentation outlining system design, system requirements and performance by end users.

Created Project site and SharePoint community site for Human Capitals Global and U.S. territories.

Developed and managed all security requirements within the SharePoint site and Community site.

Administrated access via SharePoint, created permissions for all libraries and document folders.

UAT completed with each line of service to ensure all site requirements and needs were met.

Collaborated with SharePoint developers to ensure the UI mockups designs are developed.

Business Systems Analyst 10/2013 – 3/2015

IBM Seterus /TEKsystems, Portland, OR

Facilitated business requirements gathering sessions with numerous stakeholders, acting as the liaison between the business and IT development team publishing wireframe designs giving visibility of project plans and business processes, and managing the requested changes throughout the SDLC on a variety of business initiatives. Provide expertise to properly analyze and assist with software systems implementations, updates, and problem solving. Responsible for creation and maintenance of technical criteria matrix; provide detailed review of criteria for approval via SharePoint to ensure acceptance prior to hosting development review meetings, as well as review and acceptance of all IT project deliverables to ensure project communication and time-line is maintained. Prepare Functional Requirements, development, UAT, SQA, and deployment deliverables, tailored around the criteria to coordinate information and enhance clarification to the IT team

Example Projects:

oImplementation of MSP transactional solution (platform migration from Pulse)

Gathered interface and related constraint requirements from the business stakeholders by facilitating numerous JAD sessions.

Created user stories and wireframe designs to assist the business and development in better understanding the needs of the end-user.

Created interface diagrams to ensure that the business needs are being met properly, and to provide visual clarification to the IT team.

Assisted with implementation and development of data dictionary for LPS by manually housing system data in the SQL database.

Created Solution Approach documentation outlining specifically how each requirement will be resolved.

Created power point proposals for all projects that had to go through the change intake process.

Created requirement criteria outlining the requirements in scope and the tables and fields that make the requirements functional.

oImplementation/Updates to Government complaint Regulated Letters

Elicited compliance requirements and prepared detailed analysis of business changes per Fannie Mae and CFPB regulations for many automated and manual financial letters.

Facilitated/hosted requirements gathering sessions multiple times per week to get the business compliance requirements refined, clarified, and processed by the IT development team in a timely manner, successfully meeting stringent weekly deadlines.

Created and continuously provided updates to technical criteria matrix and utilized SharePoint to communicate approved documents for development and UAT.

Business Systems Analyst 1/2012 – 10/2013

Bank Of America/TEKsystems, Tampa, FL

Gathered business requirements from designated SME’s from various departments. I controlled the pipeline request to and from external governed groups as well as the internal development team. I ensured the business that requirements would be delivered in a timely fashion. I created a traceability matrix for tracking requirements. Responsible for making sure the development team has a clear understanding of the business intentions.

Example Projects:

oImplementation of Pipeline management by Oracle

Ensured that business requirements for each phase were prioritized and managed throughout the Team Foundation Server application.

Conducted JAD sessions for presentations and brainstorming sessions with various team members and stakeholders involved in the application development process.

Ensured that test scripts were prepared outlining all requirements that corresponds to the system interface.

Created UI/UX designs to provide interface visual for the parties involved in the project.

Created standard business requirement and function requirement documentation.

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