Customer Service Data Entry

patricia malloy

**** ******* **. **********, ** *9412

843-***-**** Mobile ********@******.***

billing specialist

Data Entry Customer Service

Professional Billing Specialist seeking position in office setting, Bringing excellent customer service skills, Positive attitude, Strong communication and strong team player. Medical insurance knowledge, and past administrative experience. Exceptional clerical abilities, excellent time management skills, and a desire to succeed.

summary of qualifications

Empathetic Customer Service. Excellent Communication Skills. Ability to make decision. Proficient in detailing data entry. Collection. Specimen Preparation. Venipuncture, Capillary Blood Collection. Answer multiline telephones and direct calls to the proper recipients. Compose a wide variety of documents, and compile, and research data. Proficient with Microsoft Office Software, and medical software, such as MDIV, Putty, PC7, Image Cast. Understanding of spreadsheets, data processing, and file management. Keep up to date with changes in medical and insurance legislation. Knowledge of Medicare and Medicaid guidelines, indemnity, and managed care. Effectively communicated with insurance companies via phone, fax, and email to collect payment of submitted health insurance claims. Ability to discreetly maintain security of patient/customer information.

Professional Experience

TriMed Services - 2023 – current

A/R Specialist

billing clients

review and analyze health care provider claims

account reconciliation and accurate claim submission

insurance follow up and denial appeals

identify issues within the revenue cycle process

Maintain current and detailed collection notes

Insight Global – Contractor 2022 - 2023

Credit refund Analysts - MUHA

Research, analyze and resolve undistributed credit transactions within EPIC system

Process all levels of transactions needed for resolution

Correctly analyzing correspondents and managing its pathways to completion

Analyzing data, produce reports

Applying deposits, reconciling billing records and accounts

Outbound calls to insurance company for W9’s to add insurance in our data base

Recommend accounts to be written-off, properly notating account.

Review and scan correspondence to determine specific Projects

Preform special project and other duties as assigned

OneContent, NThrive Claims and Billing software

Boston Heart IOP /Liberty Doctors, Goose Creek, SC 2021 - 2022

Laboratory manager

Scheduled, trained new employees

Ensured proper and safety venipuncture of patient, clearly explaining blood draw process to patient

Act immediately when patient vasovagal or came close to

Ordered Test, billing, accurately identifying(labeling) patient with req

Spend and prepare specimens for courier before 12

Courtesy draws

Interviewing

Proficient in reassuring and calming patient

Keeping a clean work environment

Preform special project and other duties as assigned

Vikor Scientific laboratories, Charleston, SC 2020 – 2021

Specimen Processor

Receive and open specimen bags

Entering inventory, test codes and patient demographics

Preparing specimens majority covid, for testing and analysis

Labeling assigning accessions

Verifying requisitions against specimens before scanning

Select Laboratories, Manning, SC 2019 – 2020

Traveling Phlebotomist

Drawing blood from patients following venipuncture protocols

Completing paperwork as such for facility logs and requisitions

preparing tube labels correctly

submitting accurate payroll time sheets and work/travel mileage log

picking-up other specimens from the facilities in assigned route

transporting collected specimens timely to the designated location

Change Healthcare, North Charleston, SC 2013 – 2019

Data Entry Operator/Prepping Clerk

Manage and input data into database.

Compile, prioritize, sort and process claims, determined insurance resolution and follow up if necessary.

Examine, revise, approve, and dispatch materials according to established specifications.

Assign ICD-9 CM and CPT codes to resolve denied claims and resubmitted via fax, or mail.

Communicate with hospitals and medical offices to collect patient demographics and billing information.

Prepping charges under correct billing site for filing charges.

Sort and file correspondences, invoices, receipts and other records.

Maintain all Explanation of Benefits are entered into the system correctly for cooperate to review.

Generate daily claims and daily count reports for the Assistant Department Director.

Facilitate downloading of electronic files received from client or hospital to generate charges to be billed.

Verify data while performing clerical tasks in data processing function.

Process data entry materials from source documents to a computer-connected terminal or receive electronically.

Perform analytical skills and has the ability to zone in on a problematic issue within a timely manner.

Education

Certified Medical Assistant 2590959 Trident Technical College 2011

Diploma, West Ashley High School, Charleston, SC

Contact this candidate