Data Entry Customer Service

Twaha Kambi

**** ****** **, *******, **,*****

Cell: 346-***-****

***********@*****.***

Work Experience:

March 2022 to May 2023 Fiserv (Remote position) Houston, TX

IT Help desk Technician

Serve as the first point of contact for customers seeking technical assistance over the phone or email.

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers.

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

March 2019 to Feb. 2022 Aston Carter Sugar Land, TX

Customer Service Representative (Remote)

·Worked for several clients in various capacities; scheduled drop off and pick up of equipment; troubleshot website issues so clients could access their information

·Assisted clients with mortgage payment deferrals, payment processing, and scheduling appointments; tracked customers packages and providing updates to them

·Performed title transfers when clients were moving from one state to another

·Resolved client complaints and issues; provided best services to the clientele

·Provided accurate data entry in a high-volume multitasking environment

·Reset passwords and usernames

Oct. 2017 to Feb. 2019 Verizon Houston, TX

Data Entry Specialist

·Welcomed guests in person and over the phone; answer and direct inquiries to designated department; assisted members with language translation between English and Swahili

·Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received

·Received and sort daily incoming correspondence, then delivered sorted mail to addressees

·Maintained executive managers’ calendars; planned and scheduled conferences, teleconferences, and travel; accurately entered all client information into the system

·Developed and utilized effective filing and retrieval systems; maintained office supplies, placed orders, and evaluated new products; provided general administrative and clerical support

·Managed front office reception; cleaned and organized, desk and visitor lobby

·Monitored visitor access and maintained security awareness

April 2016 to Aug. 2017 T&T Auto Spare Houston, TX

Front Desk Receptionist

·Greeted clients, insurance adjusters, and tow trucks, while fielding calls from outside sources such as vendors and customers

·Obtained authorization for services and updated customers on repair status of vehicles

·Calculated bills for services rendered; collected and processed client payments

·Balanced monthly vendor statements and closed monthly sales invoices

Sep. 2015 to Mar. 2016 Houston Community College Houston, TX Bookstore Clerk

·Ordered and received textbooks; maintained current information on publisher/wholesaler addresses and policies; completed necessary price revisions on current textbook inventory

·Coordinated the processing of invoices for textbook orders received

·Opened and/or closed the bookstore in the absence of the manager; processed book returns

·Provided excellent customer service for all customer needs and purchases

·Collected and processed payments for services rendered

Education:

North American University, Houston, TX

Business Administration– 2020 to current (not taking any classes at the moment)

Houston Community College, Houston, TX

Associates in Business Management - 2019

Midwest High School, Chicago, IL

High School Diploma – 2007

Skills: Microsoft Office: Word, Excel, PowerPoint, Outlook; QuickBooks, Salesforce, Avaya, and VM-Ware Horizon

Language Skills: Bilingual in English and Swahili

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